CenturyLink Phone Number

Calling CenturyLink customer service faster by GetHuman

888-218-0467
Customer service
888-715-3291
New customers
Current Wait: 14 mins (12m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 1:45pm
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Get to a live person fastest: Press 1 to order service, press 2 for customer service
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Reasons customers like you called recently

I received my bill under account ********** which is showing a past due amount of...
how do you download it
Line is so crackly that I can't even call you for repair.
How can I get my service back.
My start up fee and all the money is payed on my century link service was passed due i...
Hey i want to get my service with centurylink turned back on the swictch on service is...
I am trying to download the free centurylink McAfee antivirus to my new desktop compute...
There are ** calls for information on my bill which I did not make and I am the only on...
Currently my cell phone number identifies me as "name unavailable."*I would like to hav...
I have forgotten my wifi username & password and need them to set up a new device. Plea...
I am trying to install McAfee antivirus
I am having trouble installing the McAfee program that they recommend.
need help getting my internet back on, I talked to someone before, I lost my job to Cov...
I need to make payment arrangment but won't let me on site
I upgraded my service and got a new modem from Century Link. I need an address to ret...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on CenturyLink's Phone-Based Customer Care

CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.

Why do People Call CenturyLink Customer Support?

People call CenturyLink customer service for a range of reasons, including:

  • Requesting the start of new service
  • Making changes to existing services
  • Canceling or transferring service
  • Technical support for services or devices
  • Upgrading or purchasing equipment or devices
  • Questions about the proper use of services or equipment
  • Scheduling technician visits
  • Questions about accounting and billing issues
  • Making payment plans

Best Practices for Calling CenturyLink Customer Service

To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:

  • Check to make sure you are calling the correct number for the service that you are requesting. CenturyLink has different numbers for various departments, so check the website or your latest bill for what number to call.
  • Have your account number, as well as any correspondence or bills related to your inquiry, in front of you. Nothing is more frustrating (for you or the representative, than finally beginning a conversation only to have to search for documents that you don't have handy.
  • If you are requesting technical support for your Internet, phone or DirectTV, keep in mind that the representative will likely ask to perform remote diagnostic testing. This will be easier if you are in the same room as the device or your computer. If you are calling about broadband service from a mobile phone, and your phone is currently connected to your WiFi, switch off the WiFi.
  • Keep pen and paper handy so that you can take notes during your call. This can be helpful if you need to record confirmation numbers and can be particularly useful if you need to escalate your case.

How Do People Feel About Their Calls to CenturyLink Customer Support?

Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.

Notable Media Reports

In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.

What Kind of Issues can CenturyLink Customer Support Resolve?

Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.

In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.

What can't Be Resolved by Phone with CenturyLink?

If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.

If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.

What can I do if I am Unhappy With my Call to CenturyLink?

If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:

  • If you haven't already done so, write down what happened during your call. Having this information in writing can make it easier for you to describe what happened to other CenturyLink agents.
  • Call back. You may have had a bad experience with one representative, but the next person you speak to may have the training and ability to help.
  • Use CenturyLink's live chat option to communicate with a representative. A variation on this is getting in touch via CenturyLink's social media accounts. Either option provides you with a transcript of your conversation, something that can be very useful if you have to pursue the matter further.

Customer Number 888-218-0467 - by the Numbers

Phone number to dial888-218-0467
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST
Best time to dial1:45pm
Navigate phone maze to a humanPress 1 to order service, press 2 for customer service
Average wait
Current wait14
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication60%
Quality of help83%
Customer votes3,846
Information last updatedWed Nov 25 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

CenturyLink's Best Toll-Free/800 Customer Phone Number

This is CenturyLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenturyLink agent. This phone number is CenturyLink's Best Phone Number because 39,744 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-218-0467 include Lower My Bill, Setup Service, Technical Support, Transfer Service, Cancel Service and other customer service issues. The CenturyLink call center that you call into has employees from Louisiana, Idaho, Washington, Nebraska and is open Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST according to customers. In total, CenturyLink has 5 phone numbers. It's not always clear what is the best way to talk to CenturyLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting CenturyLink - by phone or otherwise

While 888-218-0467 is CenturyLink's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other CenturyLink customers, is by calling their 800-366-8201 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-366-8201 for Customer Service. If you think this information is inaccurate or know of other ways to contact CenturyLink please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for CenturyLink.

What is GetHuman's Relationship to CenturyLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our AT&T Wireless Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the DISH Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like AT&T Wireless or DISH. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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CenturyLink Contact Info

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