CenturyLink Phone Number

Call CenturyLink customer service faster with GetHuman

Customer service
Call For New Service
  • Calls CenturyLink's Existing Customer Account & Tech Support department
  • The average hold time is 43m
  • The current wait is approximately 56m
  • Hours are Mon-Fri 8am-6pm CST
  • The best time to call is 8:15am
  • Popular issues for this call center: Setup Service, Lower My Bill, Technical Support, Transfer Service, and Cancel Service.
  • Reach a live CenturyLink agent: Press 2 then 1
  • What you hear when you call: If you are already a customer or calling about a recent order, say "yes" or press 1. If you are not a customer, say "no" or press 2.

What is GetHuman's Relationship to CenturyLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Calling CenturyLink Customer Care at 800-201-4099

Oct 24, 2023

Calling this number for CenturyLink was slightly confusing, but eventually, I did get to talk to someone, and they were able to assist me and answer my questions. I assumed that I had CenturyLink service because that is the internet provider that I signed up with, but apparently, someone else under their umbrella handles my area service. So I got transferred to another customer service line, which was a bit unexpected. However, the agent, Dora, explained the system to me when I spoke with her, and she was clear and helpful. Therefore, I wouldn't call this an entire waste of my time. 

My original reason for calling was that I noticed that my bill was slowly sneaking up, and I wanted to see if they had any new promotions to offer me. I just wanted to talk to a sales agent because I know many times they can offer you promotions that you cannot find online on your own. Given that they are an internet provider, I bet there are thousands of reasons people could need their assistance. From technical support with internet service that isn't working to complaints about speeds to help with billing, they probably get a lot of phone calls. So the fact it only took me about two minutes to talk to someone was actually impressive. 

When I first called, after an introduction, it said, "If you are already a customer or calling about a recent order, press 1 or say yes. Otherwise, say no or press 2." I pressed 1, and then it asked me to input a ZIP Code. This is where it got funny because the voice assistant stated, "Brightspeed is now servicing your account," and then I was moved to another service line. It only took a second, though, and a new voice assistant said welcome to Brightspeed and offered this directory: "If you are calling to sign up for a new service, press 1. If you are an existing customer, press 2. If you recently placed an order, press 3. If you need technical support, press 4."

I pressed 2, and then almost immediately, I was transferred to Dora, who spoke clear English and explained to me why I got moved. She also helped review available options and promotions that I could opt into, which helped reduce my bill. Overall, I would call again if I had any issues with my internet. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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CenturyLink Customer Phone Number 800-201-4099 - Stats

Phone number to dial800-201-4099
Call-back availableNO
Call picked up by a real personYES
Department you're callingExisting Customer Account & Tech Support
Call center hoursMon-Fri 8am-6pm CST
Best time to dial8:15am
Average wait43 minutes
Current wait56 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, web, twitter
Quality of communication71%
Quality of help72%
Customer votes3,607
Information last updatedTue Nov 28 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

CenturyLink's Best Toll-Free/800 Customer Phone Number

This is CenturyLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenturyLink agent. This phone number is CenturyLink's Best Phone Number because 39,744 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-201-4099 include Setup Service, Lower My Bill, Technical Support, Transfer Service, Cancel Service and other customer service issues. The CenturyLink call center that you call into has employees from Louisiana, Idaho, Washington, Nebraska and is open Mon-Fri 8am-6pm CST according to customers. In total, CenturyLink has 4 phone numbers. It's not always clear what is the best way to talk to CenturyLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Beyond the Phone Number

There are other ways to get in touch with CenturyLink, including live chat and their website / help desk and their Twitter handle. Visit our CenturyLink Customer Service page for more information.
CenturyLink Customer Service

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