CenturyLink Phone Number

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800-366-8201
Customer service
888-715-3291
New Customer Concierge
Current Wait: 49 mins (43m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

My phone service hasn't worked all day and I want it fixed NOW.
I have still not heard from Century Link about solving the issue of our billing. We si...
UNABLE TO GET A TECH TO TURN MY SERVICE BACK ON ACCOUNT IS CURRENT
I moved and they told me I have not switched but I called and informed them I moved. I...
I have been trying to pay my internet bill since last month. Everytime I press the numb...
I paid on my account on **** and ****---that is when they cleared the bank possibly, We...
After * days on the phone we got my slow internet fixed. He said I would recieve an em...
our phone line is down again *nd time this month this happens alot and issue does not s...
my account was comprimise, can i set up a bill pay with my girlfriends account for * da...
i need to set up my bill pay
i was without seervice last month for * days, they couldn't schedule anyone to fix my p...
I recently signed up for Century Link internet service, it was installed and the router...
i wished to disconnect.
I would like my ex wife's name removed from the billing and account and my name added please.
I was scheduled to have a technician out today. this is the third technician. when I...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on CenturyLink's Phone-Based Customer Care

CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.

Why do People Call CenturyLink Customer Support?

People call CenturyLink customer service for a range of reasons, including:

  • Requesting the start of new service
  • Making changes to existing services
  • Canceling or transferring service
  • Technical support for services or devices
  • Upgrading or purchasing equipment or devices
  • Questions about the proper use of services or equipment
  • Scheduling technician visits
  • Questions about accounting and billing issues
  • Making payment plans

Best Practices for Calling CenturyLink Customer Service

To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:

  • Check to make sure you are calling the correct number for the service that you are requesting. CenturyLink has different numbers for various departments, so check the website or your latest bill for what number to call.
  • Have your account number, as well as any correspondence or bills related to your inquiry, in front of you. Nothing is more frustrating (for you or the representative, than finally beginning a conversation only to have to search for documents that you don't have handy.
  • If you are requesting technical support for your Internet, phone or DirectTV, keep in mind that the representative will likely ask to perform remote diagnostic testing. This will be easier if you are in the same room as the device or your computer. If you are calling about broadband service from a mobile phone, and your phone is currently connected to your WiFi, switch off the WiFi.
  • Keep pen and paper handy so that you can take notes during your call. This can be helpful if you need to record confirmation numbers and can be particularly useful if you need to escalate your case.

How Do People Feel About Their Calls to CenturyLink Customer Support?

Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.

Notable Media Reports

In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.

What Kind of Issues can CenturyLink Customer Support Resolve?

Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.

In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.

What can't Be Resolved by Phone with CenturyLink?

If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.

If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.

What can I do if I am Unhappy With my Call to CenturyLink?

If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:

  • If you haven't already done so, write down what happened during your call. Having this information in writing can make it easier for you to describe what happened to other CenturyLink agents.
  • Call back. You may have had a bad experience with one representative, but the next person you speak to may have the training and ability to help.
  • Use CenturyLink's live chat option to communicate with a representative. A variation on this is getting in touch via CenturyLink's social media accounts. Either option provides you with a transcript of your conversation, something that can be very useful if you have to pursue the matter further.

Customer Number 800-366-8201 - by the Numbers

Phone number to dial800-366-8201
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial8:15am
Navigate phone maze to a humanPress 2 then 1
Average wait
Current wait49
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication59%
Quality of help60%
Customer votes3,636
Information last updatedMon Jul 26 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

CenturyLink's Best Toll-Free/800 Customer Phone Number

This is CenturyLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenturyLink agent. This phone number is CenturyLink's Best Phone Number because 39,744 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-366-8201 include Setup Service, Lower My Bill, Transfer Service, Technical Support, Cancel Service and other customer service issues. The CenturyLink call center that you call into has employees from Louisiana, Idaho, Washington, Nebraska and is open 24 hours, 7 days according to customers. In total, CenturyLink has 5 phone numbers. It's not always clear what is the best way to talk to CenturyLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting CenturyLink - by phone or otherwise

While 800-366-8201 is CenturyLink's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team , according to other CenturyLink customers, is by calling their 888-321-4764 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 888-321-4764 for New Customers. If you think this information is inaccurate or know of other ways to contact CenturyLink please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for CenturyLink.

What is GetHuman's Relationship to CenturyLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Skype Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optus - Faults Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Skype or Optus - Faults. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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CenturyLink Contact Info

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CenturyLink Live Chat
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