CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.
People call CenturyLink customer service for a range of reasons, including:
To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:
Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.
In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.
Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.
In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.
If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.
If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.
If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:
This is CenturyLink's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CenturyLink agent. This phone number is CenturyLink's Best Phone Number because 39,744 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-218-0467 include Lower My Bill, Setup Service, Technical Support, Transfer Service, Cancel Service and other customer service issues. The CenturyLink call center that you call into has employees from Louisiana, Idaho, Washington, Nebraska and is open Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST according to customers. In total, CenturyLink has 5 phone numbers. It's not always clear what is the best way to talk to CenturyLink representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 888-218-0467 is CenturyLink's best toll-free number, there are 7 total ways to get in touch with them. The next best way to talk to their customer support team, according to other CenturyLink customers, is by calling their 800-366-8201 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 800-366-8201 for Customer Service. If you think this information is inaccurate or know of other ways to contact CenturyLink please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for CenturyLink.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AAA Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or AAA. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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