DISH Phone Number

Calling DISH customer service faster by GetHuman

800-333-3474
Customer service
Current Wait: 13 mins (6m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Press 1, then 1, 0# each time it asks for an account number then 2 OR Press 1, then ignore prompts completely - just wait, eventually a person will answer.

Reasons customers like you called recently

I don’t want fake news CNN, or pro basketball and football! *I know you have package de...
System installed earlier today. Remote has stopped working. Only volume works. Have...
We are paying for local channels on your network, and are not receiving the local Scrip...
Can't get local channels or hallmark which I paid for
Had dish installed Thursday and have not been able to get local channels or hallmark wh...
remote won't turn tv on or off and won't raise or lower volume
i need to return two recievers ?
unable to get signal in perfect weather
my system is not receiving a signal I would like a person to come to the house for ***...
Have Netflix but suddenly today I get a message that I need to be connected to broadban...
My NBC provider, WPXI, has been removed from Dish because they could not reach an agree...
I have tried to get thru to get my sound back on everything they told me to do did not...
I received an offer for a $*** prepaid card while my neighbor got an offer for a $*** c...
I cancelled my dish service on *-*-** (cancel conf. ******) and went with a streaming d...
Hard drive failure. Have tried reset by unplugging, rep lugging. No good
See more recent reasons for calling

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How to call DISH

Our Editor's Notes on DISH's Phone-Based Customer Care

DISH is a provider of satellite television, Internet, and streaming services. Also known as DISH Network, the company provides its millions of subscribers with a range of customer service options, including email, chat-based, social media and phone support.

Why Do Customers Call DISH?

Customers call DISH for a range of reasons, including:

  • Beginning, changing or discontinuing service
  • Problems with video or audio reception
  • Bandwidth or connectivity issues
  • Malfunctioning or damaged equipment
  • Billing issues
  • Changing personal information, such as a name, address, or phone number

DISH maintains separate numbers for customers and those who want to order service for the first time. However, it is possible to get your call routed to the correct department via the voicemail system service for either number. In addition, the DISH customer service voicemail system allows callers to continue communication in either English or Spanish.

You can use the voicemail system to have your call directed to the right customer service representative. However, if you want to speak to a real person as soon as possible, you can indicate your language preference and ignore prompts. Eventually, a real person will get on the line. The other option is to hit the 0 each time the automated system asks you to make a choice.

Does DISH Operate Call Centers in the United States?

Yes! DISH operates nine call centers in the United States and 24/7 technical support is available. Customer service for non-technical issues is available by phone from 8 am to 12 midnight eastern time every day, including weekends. In addition, DISH states on its website that human beings, not AI chatbots, handle support requests.

DISH makes a point of integrating customer service into its business culture. DISH's Base Camp program requires its corporate employees to work alongside customer service representatives and technicians so that corporate team members have a solid understanding of the customer base as well as the work of front-line employees.

How Do Customers Feel About DISH Phone-Based Customer Service?

Many customers have been quite vocal on social media and elsewhere about their appreciation of DISH's customer service. DISH has won an award from J.D. Power for customer service.

Still, there are cases in which DISH customers have been left unhappy or dissatisfied with the service provided by the company's telephone customer service representatives.

Real-Life Examples

A Twitter user once confronted DISH with a bad customer service experience: He had to discontinue his service and called DISH to cancel. The customer service representative would not listen and kept talking over him.

While the television and Internet industries are plagued with complaints regarding overzealous representatives who try to retain customers, DISH publicly acknowledged the problem and pledged to work with the customer.

There is another online report of a man who failed to understand that DISH charges for certain technician visits, even though this information is stated in the DISH customer agreement.

When he received a bill for the charge, he contacted DISH by email and the charge was removed. While it is debatable as to whether he should be been charged for the visit, which involved an equipment upgrade, DISH was willing to go the extra mile for a customer.

What Sort of Issues Can DISH Customer Service Resolve Over the Phone?

DISH can resolve a range of issues over the phone, including:

  • Billing and payment issues.
  • Selecting or changing a plan
  • Some technical troubleshooting
  • Arranging for the delivery or return of equipment
  • Setting up and changing installation or maintenance appointments
  • Answering questions about your service, including available programming

Unfortunately, there may be some issues are that difficult or impossible to resolve over the phone, including service issues caused by damaged or malfunctioning equipment. Still, DISH customer service can assist you in arranging for a technician to visit your home to address the matter.

What Can I do if DISH Phone-Based Customer Service Doesn't Resolve my Issue?

While DISH's customer service team has a good reputation, there are situations in which a customer hangs up the phone feeling dissatisfied. If you find yourself in this situation, there are several things you can do to address the situation. These include talking to a different representative, asking your local reseller for help and using a different contact method.

Before trying any of the suggestions below, consider jotting down some notes about your situation or problem, the resolution you'd like, and what went wrong during your original call. By having this information in front of you during your next contact with DISH, you may be able to more effectively communicate your needs and get your issue resolved.

Try Calling Again

Sometimes calling back and talking to a different representative can make a huge difference in your experience with DISH. Representatives are human beings and some may be better than others at understanding your concerns and escalating the situation if necessary.

Contact DISH Via Chat, Email or Social Media

DISH doesn't require its customers to resolve issues via its telephone system. You can contact DISH via its live online chat option, email, or social media accounts.

Email, chat and social media have some advantages over telephone-based customer service. If your situation is complicated, it may be easier to write out what has happened and communicate with a representative that way. In addition, text-based communication provides you with a record of the conversation, which may be useful if you have to escalate the issue.

Contact Your Reseller

DISH sells its services directly to consumers as well as through a network of resellers. If you purchased your DISH service through a reseller, consider contacting that company for help. While the reseller is not DISH, its staff may be able to suggest a solution or contact DISH to advocate on your behalf.

Customer Number 800-333-3474 - by the Numbers

Phone number to dial800-333-3474
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:05am
Navigate phone maze to a humanPress 1, then 1, 0# each time it asks for an account number then 2 OR Press 1, then ignore prompts completely - just wait, eventually a person will answer.
Average wait
Current wait13
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, email, web, facebook
Quality of communication78%
Quality of help81%
Customer votes6,951
Information last updatedSat Aug 08 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

DISH's Best Toll-Free/800 Customer Phone Number

This is DISH's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DISH agent. This phone number is DISH's Best Phone Number because 32,016 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3474 include Account Access, Overcharge on Account, Cancel Service, Transfer Service, Lower My Bill and other customer service issues. The DISH call center that you call into has employees from Colorado, New York, Texas, New Jersey and is open 24 hours, 7 days according to customers. In total, DISH has 5 phone numbers. It's not always clear what is the best way to talk to DISH representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting DISH - by phone or otherwise

While 800-333-3474 is DISH's best toll-free number, there are 11 total ways to get in touch with them. The next best way to talk to their customer support team, according to other DISH customers, is by calling their 888-615-0295 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 888-615-0295 for New Customers. If you think this information is inaccurate or know of other ways to contact DISH please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for DISH.

What is GetHuman's Relationship to DISH?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like DISH. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

DISH Contact Info

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