CenturyLink Customer Service Issues

I contacted to have my business phone number transferred to a new location after the sale of the business. Despite requesting to keep the Internet service, it was shut down over the weekend. Interestingly, my phone line remains active, and I even received a voicemail from Comcast Xfinity with a pin code for new features. At this point, my phone should have been released and relocated, so having it still active is unexpected.

CenturyLink seems to have difficulty keeping appointments. I experienced two instances where they missed scheduled appointments. Today, out of nowhere, I received an email saying our service request was completed, even though no representative entered our home. Strangely, the internet service is still not functioning. Can anyone advise on how to resolve this problem?

I'm Ann White. Phone: [redacted]. I contacted Centurylink to activate a phone jack in my bedroom for my Captioned phone due to hearing problems. My appointment was on Saturday, September 16th from 8 am to 12 noon. Despite an email at 10 am saying Roberto was on his way, I waited until 1 pm with no technician. When I called, I was informed Roberto had until 5 pm. My daughter Yvonne Terry also tried to follow up. An email at 3:30 pm said the issue was fixed, but I find it hard to believe as the problem with the phone jack wasn’t addressed in person. I rely on my service provider for these fixes. I urgently need my Captioned phone, so Centurylink must contact me immediately to resolve this issue and explain why Roberto didn’t arrive. Due to my disability, I’m considering lodging a complaint with relevant agencies for poor service and lack of respect, including the FCC’s disability complaint service.

I require CenturyLink to send a technician to my home to fix the phone line. After contacting the off-shore call center, a repair was scheduled between 8 AM and 5 PM. No technician arrived. I contacted the off-shore call center again, and they rescheduled the repair between 5 PM and 8 PM. Again, no one came. Trying once more, I asked for a US-based representative, waited 30 minutes on hold, and eventually hung up with no resolution.

I have been a customer for many years, even since my parents have been customers. This is the first time I am considering leaving due to the extended wait times and lack of assistance. I have tried calling for over an hour, only to hang up in frustration as no one has come to help me. The issue is that I never received the email bill for September [redacted], despite signing up for it in January. I always pay my bills promptly when received online, but without the bill, I cannot do so. Please note that I should not be charged any late fees as I did not receive the bill. I am supposed to owe $53.26 for September, not the $[redacted].00 that was indicated. I hope to hear from you soon. Thank you, Rose Marie L.

I recently received my October bill and noticed an $18.00 late fee for my September services. I paid my September bill by September 7th, which had a due date at the end of the month. The September balance was $25.50, and due to my aging eyesight, I accidentally paid $50.25. For this small $.25 discrepancy, an $18.00 late fee was applied, amounting to a 72% charge. As a senior on a fixed income, this fee is proving to be a financial strain. I kindly request a reversal of this charge and apologize for the oversight. Patricia B. Account #[redacted]28

Hello, my phone number is [redacted]. I'm experiencing severe static and occasional loss of service. Earlier today, I spoke with a representative who mistakenly scheduled a repair appointment for my Loveland, Colorado residence instead of my Arizona location. I provided her with my Arizona account number, [redacted]60. The service in Arizona fluctuates between weak signal and no dial tone, currently plagued by static that makes it difficult to communicate. I have three Century Link accounts - one in Arizona and two in Colorado. I would appreciate the opportunity to speak with a person to further discuss these ongoing issues.

I've been experiencing difficulty with my bill since I canceled my internet but kept my landline service. Despite reaching out to customer service twice and even sending a letter with my bill, the issue remains unresolved. Due to the complexity of the matter, I am unable to address it via email. Could you please provide me with a physical mailing address that I can use if the problem persists after receiving next month's bill? I am aware that the address I currently use for sending my check each month does not handle these types of issues. Thank you.

Good evening, my name is Gabriela Rotaru. I received my American Express card on 22.12.[redacted]. On 3.01.[redacted], they blocked my card and told me to send them my bank statement since I can only send it next week. I called the number and spoke to an operator to unblock the card so I can pay my debts. Kindly unblock my card. Thank you.