CenturyLink Customer Service Issues

My sister has been without phone service since 3-20-23. The customer service has been disappointing. I have been waiting for hours for a response to my texts. My sister was informed today that the service may not be restored until the 30th. Ten days to fix her connection is unacceptable. I also expect to be reimbursed for any charges related to texting your support. Please address this matter promptly and contact me.

I recently switched from Comcast to CenturyLink for internet service as I was promised no price increases, but I just received a $10 rate hike. Unfortunately, I've had trouble reaching anyone by phone using the various numbers provided. Some lines disconnect, some promise a call back and never do, while others repeatedly give the same message without taking a number. I'm starting to question if CenturyLink is still a trustworthy company. Does anyone have a reliable contact number or a local address for customer service?

I have been experiencing issues with my email delivery for the past two months. Despite spending 90 minutes with an Apple technician, they were unable to provide me with any helpful documentation or codes to resolve the problem. I am supposed to receive a document weekly from my church, which my husband, who uses Verizon, then forwards to me. When contacting Centurylink, my service provider, I am directed to unhelpful chat support. I am frustrated as I cannot seem to reach them for assistance. I am seeking the expertise of someone who can help me identify and fix the problem as soon as possible. Unfortunately, if this matter is not resolved, I am considering canceling my subscription. Thank you for any assistance you can provide. My email addresses are [redacted] and [redacted] Thank you, Judy Jones.

Hello, I have a concern regarding the internet service installation. Due to financial limitations, the service was not installed despite a previous request. The technician advised calling again to avoid charges. It is crucial to have internet access for my children's schoolwork. I am facing difficulties as we rely on the library due to the lack of internet at home. I am unable to afford multiple trips for homework. Considering the technician's suggestion not to incur charges for the installation, I wonder if it is possible to expedite the process. This would greatly benefit my three children who are struggling with their assignments. If the installation could be completed sooner than the estimated 15 days, it would be highly appreciated.

My sister, Amy, who is deaf, is experiencing issues with her internet service in her senior high-rise apartment in Salt Lake City. She received a message about "weak service or weak security," but she is unsure. She relies on the internet to communicate with the outside world. I am in a different state and can only communicate via cell phone today. Her account number is [redacted] and her text-only cell number is [redacted]. My cell number is [redacted]. I have verified that there is no outage in her area. I have advised her to ensure her modem is not obstructed by furniture. If possible, please schedule a technician visit. It would be beneficial for someone to assist her in person to understand and prevent similar issues in the future.

I am encountering an issue with my McAfee Safe Connect VPN on both my desktop and laptop. Whenever I try to open the VPN, I am consistently met with an error message stating "OOPS something went wrong. Please try again later." Despite spending two hours on the phone with a McAfee support technician, the problem persists. The technician remotely accessed my desktop for the duration of the call and suggested that the router may be the culprit for blocking the connection to McAfee servers. Interestingly, the same issue occurs on my laptop when connected via Wi-Fi. However, all my web browsers - Edge, Firefox, and Google - function normally except when connecting to McAfee Safe Connect. This problem has emerged suddenly after 8 months of trouble-free usage. I am seeking assistance to resolve this issue promptly.

My internet and phone service went out about a week ago or last Friday. CenturyLink has been stating all week that it will be fixed "soon." I'm frustrated because they haven't provided a clear timeline, and the repair hotline didn't pick up even after being on hold for over an hour. I read online there was a cable issue. Waiting a week for a fix is not acceptable. The lack of communication and slow response from CenturyLink is disappointing and unsatisfactory.

I have been experiencing issues with my landline for the past three weeks. I am a senior citizen with hearing difficulties, and the static on the line is making it even harder to communicate. Despite being a long-time customer of CenturyLink, I have struggled to reach your repair department due to the lengthy wait times on the phone. I would appreciate it if someone could contact me at [redacted] to address this static issue promptly. In the past, when we were able to connect with a technician, they successfully resolved our static problems. As a phone service provider, I believe a phone call would be the most effective way to resolve this matter. I value the service I have received in the past and hope to continue being a satisfied customer moving forward.

I am experiencing issues with my centurylink.com email account. Even though I can see my emails in Windows Mail, when I try to open them, the content disappears, leaving the email blank. I have checked the server settings as per your guide, and my ID and password are correct since I can access my emails through webmail. The guide and chat support advised using "mail.centurylink.net" with port [redacted] and SSL security, and "smpt.centurylink.net" with port [redacted], all of which are correct. Despite this, the problem persists where I can view received emails in Windows Mail, but they appear blank when opened.

The chat feature is currently not functioning, so I had to resort to calling for assistance regarding upgrading my internet speed to the $50 per month program or potentially canceling my account. Unfortunately, I have been facing unresolved issues with no assistance available. I have been unable to locate an email address for Centurylink. During previous phone conversations, I encountered various issues. I was falsely informed by the automation system that I owed $[redacted], which was inaccurate. After being redirected multiple times between the Accounts and Tech departments, spending over 1 hour and 45 minutes, there was still no resolution. Eventually, I was informed about an alert on my account due to high bandwidth usage, which seemed questionable as I have not encountered this issue before. The customer service representative misrepresented the internet service I was signed up for, which has led to multiple connectivity issues in the past two weeks. I am not interested in upgrading my service but rather in having my current issues resolved promptly. Furthermore, I believe a refund is owed to me for the time and inconvenience caused. Kathleen Lehman [redacted] NW 38th Ave Ocala, FL [redacted] [redacted] ACCOUNT# [redacted]47

I recently acquired a new modem because my internet wasn't functioning. It has been almost three weeks and I still have no internet connection. Can you provide me with a contact number and address to return your equipment and terminate my service? I intend to switch to a different provider that can offer the service I'm paying for. Despite my payments, I have yet to receive reliable internet, and after numerous calls, the issue remains unresolved. It has been nearly three weeks now, and I am frustrated with the lack of progress. I need a resolution and I am willing to switch to a company that can deliver the internet service I'm paying for.

I've been experiencing loud static noises on my landline phone for a week now. When I reached out for assistance, they informed me that a technician could only be sent out by June 29th. This extended delay is affecting my ability to conduct business over the phone as the static makes it difficult to hear the other person. Waiting almost three weeks for a repair is unreasonable. I've been unable to reach an actual person in your customer service department, which is beyond frustrating. I urgently need help with this issue!

Hello, I am currently out of town and experiencing connectivity issues with my smart devices as they are showing no internet connection. I recall being able to have my modem rebooted remotely by CenturyLink in the past when I had a similar issue. I would appreciate if you could assist with this matter. Thank you.

My CenturyLink internet is not working. I have reset the modem, but there is a continuous blue blinking light. I have tried the troubleshooting steps provided, but to no avail. None of my devices can connect. I require service for work tomorrow, July 5th. Paul B. [redacted] 4th St, White Bear Lake, MN, [redacted] Email: [redacted] Phone: [redacted] I attempted to use the regular chat function, but it does not seem to be functioning. I have tried multiple browsers on my MacBook and iPhone. Currently, I am using my tethered phone for internet access.

I contacted on July 3, [redacted], regarding my internet service not working. I scheduled an appointment for July 7, and received multiple text and email confirmations. Unfortunately, no one arrived by 4:30, nor did I receive a rescheduling call. When I reached out to support on the 7th, they claimed I did not have an appointment for that day but for the 10th, which was incorrect. The same situation occurred on the 10th, with no show or rescheduling. After contacting them, the new appointment is now set for the 12th. This has caused me to miss two days of work and I am frustrated with the lack of communication. I have been paying for service since July 3 without any resolution. I am seeking to escalate this matter to a supervisor in tech support to address the ongoing delays without my prior knowledge.

Hello, my name is Carol D., and my account number is [redacted]. I reside at [redacted] Virginia St., Paisley, Florida, [redacted], and my phone number is [redacted]. I have been experiencing ongoing telephone and internet issues for the past two years, despite reporting them multiple times each month while consistently paying my $91.90 bill. Being an 80-year-old with limited mobility and a heart condition, I am handicapped and unable to leave my home easily. Requests for a technician to resolve the problems have been ignored, leaving me without service for three full weeks recently. I suggest improving technical support to address customer concerns effectively. I am seeking one year of complimentary phone and internet services in compensation for the inconvenience. Thank you for your attention to this matter. Warm regards, Carol D.

I am experiencing issues with my Centurylink home telephone service. When trying to make a call, there is a stutter tone indicating voicemail, even when there are no unheard messages. I have spent hours troubleshooting with customer service representatives who seem unable to grasp the technical issue. A repair ticket was supposedly issued after my second attempt, with number [redacted]7. Despite promises of action within 24 to 48 hours, the problem remains unresolved after over 96 hours. Following up resulted in conflicting information about the status of the repair ticket. I am currently trying to reach a supervisor for further assistance. Any help would be greatly appreciated.

When I signed up for internet at my apartment, I didn't have to create a CenturyLink account. Instead, I was given a Quantum Fiber account. Now, I want to manage my plan but I can't do it using my Quantum Fiber login. I contacted customer service at Quantum Fiber, but they said I need to use my CenturyLink account for that, which I don't have. How can I access and manage my services properly?

I can be reached at [redacted] I distribute my Newsletter twice a year. This time, recipients with a dmcibb.net server are not receiving my newsletters. After speaking with Dennis at dmcibb.net, it appears he is not getting any emails from us. Despite using his [redacted] to reply, he did not receive anything. Dennis then contacted me via landline. I have attempted to contact you by phone without success, as I keep getting directed to Brightspeed. I am unable to speak to a person directly. Please reach out to me via this email or call my landline at [redacted], which has an answering machine. It seems there may be a block preventing me from successfully sending the newsletter to dmcibb customers. Thank you, Sandra Thomas

I have been experiencing issues with my billing from CL, as I keep receiving bills that do not match what was initially communicated to me. Despite making payments of $[redacted] in May and $40 in August, they now claim I owe $[redacted]. My ACP benefits should reduce my bill from $50 to $20. In March, I paid the amount they requested, even though I disagreed with it, thinking I was settling everything. However, I was surprised to receive a bill for $[redacted] without any breakdown of charges. To cover August and a possible late fee, I paid $40. I am frustrated with their inconsistent billing and poor internet service, considering I am on a limited income and rely on them as my only internet provider in an area without cell signal. The thought of contacting them again is overwhelming. Would switching back to paper billing improve the situation? Any advice would be appreciated.