Does CenturyLink Have the Best Customer Satisfaction for Internet Service?

CenturyLink may not offer the best customer service based on the customer satisfaction rate but has shown progress in providing better plans and deals for clients. This can be a great starting point to ensure that their customer satisfaction rate exceeds the average of 65%.

CenturyLink offers high-speed internet that you can enjoy. With CenturyLink, there is always an opportunity to enjoy an in-home WiFi experience that enables fast connection around your home and allows you to connect several devices through a wireless network. As such, you can be able to stream and, or watch online games at ease. You are also guaranteed 24/7 technical support in case of any hiccups around the internet workarounds. CenturyLink differentiates itself from other internet providers as it offers speeds of up to 100Mbps, and you can go with a plan that suits you. Thus, you can enjoy fast speeds with no rate hikes and no broken contracts. So how does CenturyLink rate customer satisfaction?

CenturyLink Ratings

Customer Satisfaction

CenturyLink offers many customers either fiber optic internet or digital subscriber line service. When checking CenturyLink reviews offered by clients, it is essential to note that the company made an effort to bump its score, which jumped from 59% to 63% last year. However, this score is low as the industry average stands at 65%.

Customer Complaints

Most of the customers claimed that they had a bad experience with its customer service. Claims included technicians not showing up as scheduled and cancelation of installation appointments.

Differential Ratings

Although CenturyLink got a significant 7% increase in the 2020 American Customer Satisfaction Index, the company took a step back this year. This was the second-highest score earned by the company since 2016 but still fared well compared to other internet providers who operate in rural areas as Windstream and Mediacom.

Ratings: Why CenturyLink Customers Initially Chose to Buy Their Internet From the Company

Reputation: 26%
Offered the best price: 15%
Recommended by family member or friend: 23%
Because of other plans with CenturyLink: 14%
From TV commercial: 3%
Inherited from my parents: 6%
Saw online ad: 8%
The company website and mobile apps are easy to use and helpful: 5%

Ratings: Likeliness to Recommend CenturyLink

I would recommend this company: 51%
I would probably recommend this company: 23%
Neutral reaction: 20%
I would not recommend this company: 4%
I would probably not recommend this company: 2%

Ratings: Likeliness to Renew Plan With CenturyLink

Yes: 55%
No: 45%

What Unique Deals Does CenturyLink Offer?

CenturyLink is known to offer some of the best deals that have no data caps. Some of the common plans included the DSL plan, which has unlimited internet and fiber gigabit. With these special deals, you can download huge files and stream various videos without worrying about any extra charges or slow speeds. CenturyLink also offers a Double Play bundle that always keeps you connected. If you have a home line that you want to add to your internet plan, you will incur an extra $40, although the deal is based on location.

Apart from providing internet services, the company offers high-quality telephone services. Thus, you can keep in touch with anyone around the country based on the kind of plan you choose. The plan can cover areas outside the continental United States, including Alaska and Guam. However, fees apply based on your location and whether your home has access to a preexisting home phone service.

Why does GetHuman Write How-to Guides for CenturyLink Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like CenturyLink in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does CenturyLink Have the Best Customer Satisfaction for Internet Service? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.