How do I get technical support from CenturyLink?

Introduction

Are you having issues with your CenturyLink services? Whether the problem is with your internet connection, internet speed, or home phone service, CenturyLink offers several technical support options to help you resolve the issue. You can use the self-service tools or schedule a technician appointment if you're unable to fix the problem on your own. Before contacting Technical Support, however, we recommend using the online troubleshooting tools provided, as they can often resolve common issues without additional assistance. If you need help, continue reading for step-by-step instructions on how to get technical support from CenturyLink.

Check if There's an Outage

You can sign in to your account or use the Troubleshooter tool to check for service outages in your area. To get started, either enter your account name, email address, or phone number, or sign in using your My CenturyLink profile.

Check for Any Messages

If there's a service outage in your area, a notification will appear informing you of the outage. In most cases, you don't need to do anything, as CenturyLink's technical team will already be working to restore your service as quickly as possible.

To stay updated, we recommend signing up for outage notifications by clicking Sign Up for Notifications. Once you've set it up, you'll receive updates on the outage, including a notification when your service has been restored.

If there are no outages and you still can't connect to the internet, proceed to the next step.

Choose the Issue You're Having

If your area isn't affected by a service outage, you'll see a message stating, "There are no outages." From there, select the issue you're experiencing and follow the on-screen troubleshooting instructions. For phone service issues, such as having no dial tone, select the appropriate option. The Troubleshooter will then provide step-by-step instructions to help you resolve the problem.

Troubleshoot an Internet Issue

Are you experiencing intermittent connectivity or slow internet speeds? Select the Internet tab to check for service outages and troubleshoot your connection. Simply choose the issue you're experiencing and follow the on-screen instructions. If you're unable to resolve the problem on your own, contact CenturyLink for additional assistance.

If your account is in good standing, there are no reported outages, you've already restarted your equipment, and the issue persists, you may be able to schedule a technician appointment to have the problem resolved.

Schedule an Appointment

If the issue still hasn't been resolved, you may be able to schedule a technician appointment. To do this, you'll need to speak with a CenturyLink support representative. Let the representative know that you've already used the Troubleshooter tool and exhausted all the troubleshooting steps, and you still can't connect. They will help determine whether a technician visit is necessary and assist you with scheduling an appointment.

Conclusion

Did you get the help you needed from CenturyLink? Before contacting Customer Support or using the self-help tools available on the website, check for any account-related issues first. If you don't have a dial tone or internet connection and there are no reported outages, make sure your bill has been paid, as an overdue payment may be the cause of the problem. If the issue isn't account-related, simply follow the steps above to get technical support from CenturyLink. Do you have additional questions about getting technical support? Contact Support today.