CenturyLink Customer Service Issues

We are subscribed to a fiber optic service. On Friday, 12/2/[redacted], our service suddenly stopped functioning. My son tried to address the problem through a chat, but unfortunately, it remains unresolved. We have confirmed there is no reported outage on the website, yet we are unable to establish a connection with our device. We attempted to troubleshoot by unplugging, replugging, and pressing the reset button, but the issue persists. Since it is Saturday and the service provider is closed, we were unable to call for assistance. The integrity of our line was not compromised during Hurricane Ian, as it functioned normally. We noticed workers in our vicinity yesterday, approximately 1/2 mile away from our location. We are eager for a prompt resolution to this issue and request a credit to be applied to our bill due to the lack of service and customer support.

My business phone line has been down since 12/5. Please prioritize fixing this as it has resulted in lost clients for North Bend Retriever Kennel. I've been promised a resolution by 12/12, but this delay is unacceptable. After numerous calls, my calls are now routed to my inadequate flip phone, which is not suitable for running my business. As a 75-year-old self-employed widow, this situation has caused significant loss of holiday boardings. It's disheartening that my business has been affected this way.

We recently upgraded our CenturyLink 20 Mbps bundled with a landline phone to 80 Mbps bundled internet with a landline phone. The modem was delivered to us, a C4000 LZ. When preparing for the modem setup, the instructions indicated the requirement for a DSL filter on our main phone line. I have some questions about this: Do we still need the DSL filter with the new bundled service? Can I purchase one at Best Buy, and if so, what is the model number I should look for? Was the DSL filter supposed to be included in the original modem purchase price? Should we wait for the DSL filter before proceeding with the modem setup? Thank you for your assistance.

Upon opening my Inbox in CenturyLink's email, I notice that I can see the sender, date, and subject lines of incoming emails, but when I click on a specific email, the body of the email does not display, leaving only the "to" and "from" fields visible. This issue has happened in the past, and it is quite frustrating. If CenturyLink is unable to resolve this problem, I am considering switching back to Cox. I would appreciate assistance in fixing this matter. Thank you for your support. Interestingly, I am able to view the content of emails when accessing them through the MS Mail application instead of via CenturyLink.

I have been experiencing issues with my landline through Cent Link for almost three weeks now. I have decided to cancel the landline service as I am tired of waiting for repairs. I would like to keep my internet service with your company, which has been great. Please proceed with canceling my landline at [redacted] and ensure that my account is credited for the period during which the landline has been out of service. Thank you.

After rebooting the modem, router, and computer, the issue persists. When I access my email inbox, I can see the subject, date, and time of each email. However, upon opening a message, the body of the email is blank, showing only the sender and recipient information. This problem has happened three times since your recent program updates. Please address and resolve this issue promptly as I may not continue using the service if it continues. Sincerely, Candy Southwick

I have been trying to reach out to you multiple times but haven't gotten any response, which is very concerning. Lately, I've been receiving emails intended for Charles D. Montgomery in my account. Despite my name, Elaine, being displayed when opening the account, I am prompted with Dean's account details during sign-in. This mix-up is preventing me from accessing Microsoft Office successfully. It has been a struggle to contact you for assistance. I've been attempting communication since last Friday through emails, phone calls, and additional messages, yet haven't received any replies. I urgently need this issue resolved.

I have been on the phone non-stop for the past four days trying to resolve issues with my internet service. For about a week now, I haven't been able to send emails as it claims my composing ability has been disabled due to spam activity, prompting me to call for reinstatement. Since the transition to Brightspeed, I haven't received any emails on my iPhone 6. Despite being redirected between CenturyLink and Brightspeed, I haven't received any helpful assistance. Brightspeed's internet support mentioned they are not providing email services and directed me back to CenturyLink for email support. It's been frustrating navigating through this situation since the switch to Brightspeed. I am eager to get this matter resolved.

I have been erroneously charged for a service since December 4th, [redacted], and still have not received any service. The first appointment was missed, causing me to miss a day of work since someone aged 18 or older needs to be present. Today, they failed to show up again. They are now rescheduled for Monday, which means another day of lost wages for me. I am unable to log in to an account since it has not been set up. For two months, you have been taking money from me without providing any service, causing me to miss work and lose pay. The Better Business Bureau should look into this matter.

Hello, there. I am eligible for the internet subsidy but am encountering difficulties in retrieving my Century Link account number. I have paperless billing and only receive the last four digits of my account number, which are [redacted]. When I attempt to retrieve my account number using my email, [redacted], I am informed that my email is not associated with an account, despite regularly receiving bill and payment notifications. Furthermore, the recorded bot disconnects when I request to speak to a human agent, claiming my phone number is not linked to a Century Link account. I have already been approved for the subsidy and possess the case number and approval email. I kindly request assistance to resolve this issue promptly as I am feeling quite frustrated and reaching my limit. Can someone please connect me to an agent so I can proceed with signing up for the subsidy with Century Link? I appreciate your help in resolving this matter swiftly. Thank you.

1. I qualify for the federal Internet subsidy and have the case number and email for verification. I would like to use this subsidy on my existing Century Link account. 2. I am unable to access my Century Link account. The automated system states that my email is not linked to a CL account, despite receiving all billing notifications via email. 3. I don't have my full account number due to paperless billing. The system also claims my phone number is not associated with my Century Link account. 4. The system denies my phone number is connected to a Century Link account, even though I've been a customer for over 25 years, predating the Qwest acquisition. 5. Whenever I request to speak with a live agent, the system disconnects the call. My request to Century Link is simple: I need to speak with a human representative to resolve these issues promptly. I'm tired of troubleshooting without the necessary information and want to apply the subsidy to my account, but the system doesn't acknowledge my account's existence. I urgently need assistance from a human representative.

I am experiencing difficulties applying the federal internet subsidy to my CenturyLink service. I have been unable to get assistance as the automated system does not recognize my phone number or account, and hangs up when I request to speak to a representative. Despite receiving billing information to my email each month, the system does not acknowledge it. I have spent an entire day trying to resolve this issue and am extremely frustrated. Please address this promptly, or I will have to cancel my service and find another provider. After 27 years as a customer, I feel disappointed by the lack of efficient support to resolve this matter quickly.

Our landline telephone service stopped working on Jan 2, [redacted], and despite numerous attempts, we struggled to get a technician to fix it. After contacting CenturyLink representatives in India and the Philippines, we faced delays and incorrect information regarding service appointments. Despite setting up multiple appointments, the technician did not show up until the third attempt on Jan 24, [redacted]. Finally, a qualified technician resolved the issue promptly. However, the lack of communication and delays in service appointments are a common occurrence in our area, highlighting a need for improvement in CenturyLink's customer service. We hope to avoid future phone line issues to prevent a similar frustrating experience.

We are encountering issues with the email account [redacted] Upon sending emails, a yellow pop-up message states, "The compose feature of your account has been disabled due to suspected spam activity. Contact support to reactivate this feature." Another challenge is the delayed receipt of access codes for two-factor authentication. Additionally, emails sent from [redacted] to [redacted], both linked to our CenturyLink account, faced problems. We have already reported this and received a ticket number [redacted] for reference.

Since October [redacted], I've been experiencing ongoing issues with my internet and phone services due to outdated lines. Despite promises to install fiber optics, I was repeatedly disconnected and faced delays. When fiber optics were eventually installed, a neighbor interfered with my appointment, causing further disruptions. I have been relying on a library hotspot for internet access. The problems have persisted for months, affecting my Fridays and Saturdays. Even after repairs, my internet remains disconnected, with technicians inaccurately stating it is functioning correctly. My neighbor's unwarranted involvement in my appointments has caused additional complications. The back-and-forth between installation and technical support has not resolved the issue. I urgently require a technician to connect my internet with the necessary equipment, as well as address the ongoing phone malfunctions, such as dropped calls, caller ID issues, missed calls, voicemail problems, and call quality disturbances. The stress from these service disruptions has taken a toll on my health, necessitating medical attention.

Hello, we have been experiencing a lack of telephone service at our office for the past few weeks. Despite trying to reach out to you via cell phone, we have not received any response. We would like to inquire whether this problem is related to a payment delay, or if it is due to another issue. Kindly schedule a visit to our office to assess and address the problem. Additionally, it would be helpful if you could provide us with a direct telephone number for future communication. Thank you.

We have been experiencing a lack of telephone service at our office for several weeks. We have attempted to reach you by calling your number but have not received any response. We would like to understand if the problem is related to payment delays or if there is another issue. Please schedule a visit to our office for further assistance, and kindly provide a contact number for future communication. Thank you. Address: [redacted] North Grand Ave; Nogales, Arizona Phone: [redacted] Email: [redacted]

I have been struggling to get assistance from CenturyLink to reset my email password and troubleshoot issues with my email account. While I can send emails through two iPhones linked to the same account, I am unable to do so from my MAC desktop. I have attempted to use the chat support recommended by CenturyLink, but I always end up waiting in a queue and then the chat abruptly ends without any resolution. This has occurred multiple times, leaving me frustrated. Despite calling the technical support number provided ([redacted]), I am only directed back to the email support chat. I am seeking the opportunity to communicate with a real person who can understand my concerns and help me resolve these ongoing problems. I have been a faithful CenturyLink customer for many years and have diligently paid for technical support, yet I am still facing these issues. Any assistance in addressing this matter would be greatly appreciated. Thank you for allowing me to express my frustrations and I hope for a resolution soon. Regards, Craig S.

Today, I contacted support because my laptop indicated that it was connected to the internet but was not able to access it. After speaking with two representatives, the third person I spoke to was unable to resolve the issue, and now I am left without internet connection. I had internet access before reaching out for help, and now I am requesting assistance to restore my connection. My account number is [redacted]. Thank you.

For the past four months, the fee for my online account has not been deducted. I have spent hours on the phone with your support team, but they have been unable to assist me. No one has been able to locate my account number, address, or email information. Meanwhile, I continue to receive notifications that the Balance Due is increasing monthly. This is causing frustration. This will be my final attempt to resolve this issue before considering closing my account if the problem persists. Claudia Eddy from Point Roberts, Washington [redacted], account number [redacted].