How Do I Return Verizon FiOS Equipment After I've Canceled?

How Do I Return Verizon FiOS Equipment After I've Canceled?

After canceling a Verizon FiOS service, it's good to avoid getting billed because of an unreturned equipment fee. Please return your equipment within 30 days of canceling the service. The unreturned equipment prices can pile to unacceptable levels that drains your savings.

As a precaution, adhere to the Verizon return policy to ensure you are on a safe side and don't pay unnecessary charges.

What Verizon FiOS Equipment Am I Required to Return?

You get a list of items that need to be returned such as router, set boxes, remotes, cable cards etc. Check the listed items that you are required to return. The return equipment differs depending on the kind of service you paid for and the gadgets you received from Verizon. So, its best that you confirm from the company what you are required to return. Only pack that equipment in their original boxes. The items must be undamaged otherwise you pay penalties and can use your refund claims.

How Do I Return Verizon FiOS Equipment After Canceling?

You can manage your return by printing the shipping label and using the information to track if the equipment has been returned to Verizon. There are select Verizon stores that have clearance to receive Verizon FiOS equipment returns. There are no frontier stores you can use. To know your nearest return store, check the corporate website.

Alternatively, you can return Verizon FiOS equipment via mail. You get the shipping label on the box that came with the equipment. First, ensure that you pack all the equipment therein correctly and undamaged. Otherwise, you will not get your refund claim and can pay a penalty for the damage for any lost equipment.

Always keep the original boxes the items came in safe. You have 30 days to return the Verizon FiOS equipment to the company stores. After that you start getting billed for every day that the equipment doesn't get to the office and is liable to settle the bill.

Also, you can contact Verizon FiOS customer support to get assistance on where you can drop your equipment for convenience. Once you decide to ship the equipment back to the store, ensure you track the shipment and keep a copy of the shipping label to act as proof of return if there are problems in future.

Settle any balances before to ensure you are not paying additional charges. Use the same payment method you were using for convenience. A user is subject to pay a late return fee for equipment not returned after 30 days from cancellation date.

Logistics can be overwhelming and that's why most customers prefer to drop off Verizon FiOS equipment at the nearest authorized Verizon store. Ensure your details are entered in the system and you are cleared for having returned everything asked.

Check if you have no pending fee. You can go ahead and claim any refunds if any. Claims are only processed if you have returned all listed items. If any is damaged or lost, it complicates your refund claim and you will be forced to pay a penalty for the damage.

What If I Don't Return Some Verizon FiOS Equipment?

Any item you don't return you are charged for it and you pay a late return fee. It's much better if you packed all the items and returned them safely. For a router, you must return the one whose serial number is on the system. When you get the Verizon FiOS equipment, they are entered under your name and details in your account. Once you cancel the service, Verizon expects you to return its property intact and in good condition.