Time Warner Customer Service

Ways to contact Time Warner and solve common issues

Use Time Warner's Phone Number

Time Warner's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Time Warner

Contacting Time Warner customer support

Below you can compare and contrast the 18 ways to contact Time Warner by looking at which ones are the fastest and which ones other customers recommend the most for solving Time Warner customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Time Warner across the following channels: Phone, Chat, Facebook, Web, Twitter.

Phone number / contactWaitVotes
Customer Service
15 mins128
Residential Support
3 mins387
New Customers
< 1 min438
Live Chat at timewarnercable.com
Customer Service
35 mins304
New Customer Concierge
< 1 min230
Deals & Packages Concierge
< 1 min200
Customer Service
3 mins335
Online Help at timewarnercable.com
Customer Service
< 38 hrs322
Moving & Address Change Concierge
< 1 min358
Online Help at timewarnercable.com
Business Accounts
< 25.7777 hrs385
2 mins255
Business Class Sales
2 mins293
Mobile Internet
2 mins329
Customer Service
2 mins310
Customer Service
47 mins125
New Customers
< 1 min155
Live Chat at timewarnercable.com
Customer Service
10 mins318
Online Help at help.rr.com
Customer Service
< 2 hrs276

Time Warner: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Time Warner.
There's more!
Click below to show 31 more questions, answers, and complete guides to common Time Warner customer support problem.

Recent reasons customers contacted Time Warner:

I have a billing question?
I want to add cable TV to my current plan in discuss if it has certain channels. Plus i...
Why is time Warner billing me when I have Spectrum?
I just signed a lease on a new apartment, and would like to talk about the internet pla...
I would like to get internet and cable service for my home as well as get the best pric...
My cable box is not working*try to fix it with no luck
I need a refund ..I canceled effective immediately
Start service at my apartment
My tv is not turning on. I have * of them. Help please.
Pictures freeze or buffer. This goes on and on. Pain in the ***.
My issue is with the physical cable that runs along the*street side of my property*Phys...
I have been charged every month for a cable bill, but I don't have cable I haven't had...
I am trying to identify a charge on my debit card for Time Warner. Not sure what we ar...
Need to get off the On Demand
I am a former employee of Time Life (owned by Time Warner) and received a notices from...
More customer issues

Help me with my issue

Does GetHuman work with Time Warner?

GetHuman does not work with Time Warner's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Time Warner at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Time Warner's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Time Warner at a Glance

Time Warner has 2 chat options
Time Warner has no customer email
Time Warner has 3 help forums
Time Warner has 1 twitter handle
Time Warner has 1 facebook page
Contact information overview

Answered on this page:

How Do I Report a Problem with My Time Warner Wireless / Mobile Phone?
How Do I Move My Time Warner Service to a New Address?
How Do I Transfer the Name on My Time Warner Account?
How Do I Transfer My Time Warner Account to Another Carrier?
Can I Pay My Time Warner Cable Bill by Phone?
How Do I Set Up Autopay for My Time Warner Bill?
How Do I Change Primary Contact for My Time Warner Account?
Solutions to common issues

Contacting Other Companies

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