Time Warner Customer Service

Ways to contact Time Warner and solve common issues

Use Time Warner's Phone Number

Time Warner's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
Call Time Warner Customer Service
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Time Warner

Contacting Time Warner customer support

Below you can compare and contrast the 18 ways to contact Time Warner by looking at which ones are the fastest and which ones other customers recommend the most for solving Time Warner customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Time Warner across the following channels: Phone, Chat, Facebook, Web, Twitter.

Phone number / contactWaitVotes
800-892-2253
Customer Service		15 mins128
800-892-4357
Residential Support		3 mins387
888-615-0301
New Customers		< 1 min438
Live Chat at timewarnercable.com
Customer Service		35 mins304
888-715-3291
New Customer Concierge		< 1 min230
888-858-0822
Deals & Packages Concierge		< 1 min200
facebook.com/timewarnercable
Customer Service		3 mins335
Online Help at timewarnercable.com
Customer Service		< 38 hrs322
877-318-2092
Moving & Address Change Concierge		< 1 min358
Online Help at timewarnercable.com
Business Accounts		< 25.7777 hrs385
866-532-2598
CableCard/Tivo		2 mins255
866-689-3678
Business Class Sales		2 mins293
888-662-4577
Mobile Internet		2 mins329
@Ask_Spectrum
Customer Service		2 mins310
212-484-8000
Customer Service		47 mins125
844-781-3963
New Customers		< 1 min155
Live Chat at timewarnercable.com
Customer Service		10 mins318
Online Help at help.rr.com
Customer Service		< 2 hrs276

Time Warner: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Time Warner.
How Do I Lower My Time Warner Cable Bill? Time Warner Cable customers want the best service and entertainment at the best price. With prices increasing, you want to get the lowest rate possible with services that still fit your lifestyle. You... Read more
Where Can I Pay My Time Warner Cable Bill? Making your Time Warner Cable bill is easy using one of the seven methods Spectrum has in place. Where you pay your bill can be as close as your phone or computer at home, or you can drive to a location... Read more
How Do I Get Out of Time Warner on Demand on My TV? In order to exit the On Demand section of Time Warner Cable (now called Spectrum) on your television, you first want to confirm you are actually in the On Demand area. You would have gotten there by pressing... Read more
How Do I Check If Time Warner Service Is Available in My Area? It's easy to check if Time Warner service is available in your area by going online. Go to the homepage and enter your Zip code then make the search. The network provider already covers 50 states. Contact... Read more
How Do I Check If Time Warner Business Is Available at My Work Address? Even though Time Warner Business is available in most business addresses, it may not be available in yours. The service availability map is the best option to check for service. Use the service outage... Read more
How Can I Access My Time Warner Bill and Settings Online? If you're a Time Warner customer, follow these simple instructions to quickly access your bill and settings online. Read more
How Do I Get in Touch with Time Warner Corporate Office About a Legal Matter? You can get in touch with Time Warner on a legal matter by following the methods given above. However, you need to ensure that the complaint is weighty enough to warrant the attention of the corporate... Read more
There's more!
Click below to show 31 more questions, answers, and complete guides to common Time Warner customer support problem.

Recent reasons customers contacted Time Warner:

I have a billing question?
I want to add cable TV to my current plan in discuss if it has certain channels. Plus i...
Why is time Warner billing me when I have Spectrum?
I just signed a lease on a new apartment, and would like to talk about the internet pla...
I would like to get internet and cable service for my home as well as get the best pric...
My cable box is not working*try to fix it with no luck
I need a refund ..I canceled effective immediately
Start service at my apartment
My tv is not turning on. I have * of them. Help please.
Pictures freeze or buffer. This goes on and on. Pain in the ***.
My issue is with the physical cable that runs along the*street side of my property*Phys...
I have been charged every month for a cable bill, but I don't have cable I haven't had...
I am trying to identify a charge on my debit card for Time Warner. Not sure what we ar...
Need to get off the On Demand
I am a former employee of Time Life (owned by Time Warner) and received a notices from...
More customer issues

Help me with my issue

Does GetHuman work with Time Warner?

GetHuman does not work with Time Warner's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Time Warner at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Time Warner's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Time Warner at a Glance

Time Warner has 2 chat options
Time Warner has no customer email
Time Warner has 3 help forums
Time Warner has 1 twitter handle
Time Warner has 1 facebook page
Contact information overview

Answered on this page:

How Do I Report a Problem with My Time Warner Wireless / Mobile Phone?
How Do I Move My Time Warner Service to a New Address?
How Do I Transfer the Name on My Time Warner Account?
How Do I Transfer My Time Warner Account to Another Carrier?
Can I Pay My Time Warner Cable Bill by Phone?
How Do I Set Up Autopay for My Time Warner Bill?
How Do I Change Primary Contact for My Time Warner Account?
Solutions to common issues

Contacting Other Companies

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