How Do I Downgrade My Time Warner Package?

How Do I Downgrade My Time Warner Package?

Time Warner is now owned by Charter Communications. You can easily downgrade or cancel your Time Warner service. With their app, you can manage your account on the go. Follow these steps to downgrade your plan.

1. Open your Account overview
2. Choose the account you wish to downgrade if you have multiple accounts
3. Click on the ‘Change' or ‘manage my plan' option
4. You may view and change your package
5. Follow the prompts that appear on the screen and complete the process

You may cancel your package if you don't need it anymore. Canceling your package is not always necessary. You may;

1. Temporarily suspend your service

2. Transfer your billing responsibility to someone else

3. Move your service to a different address if you wish to relocate

If you are certain that you wish to cancel your service, contact the support team and ask for help. If you have any of their equipment, you will be required to return them. You should only contact the support team if you are certain about your decision for cancelation. The support agents may try to change your mind. Let them know that your mind is made up.

When you contact the support team, find out when your contract ends. If you choose to cancel your service, you will need to pay a fee. When you cancel, Time Warner will bill all your outstanding charges to your payment method.

Terms of Cancellation

If you joined Time Warner through a promo and cancel before your service commitment ends, you may need to pay extra fees plus a penalty.

After cancellation, you must wait 30 to 60 days before deleting your email account.

Even though you can cancel your service whenever you want, your request may not be processed immediately. If you cancel on a holiday, Time Warner will take care of it on the next business day. If you cancel on the weekend, they will take care of it during the working hours.

Contacting the Support Team

Time Warner has a helpful and professional support team. You can contact them if you need help downgrading your service. They may help with any other issues. There are lots of ways to contact Time Warner if you need help. The best way to reach them is on the phone. You will be connected with support agents who may help you get the most relevant help. You may have to call a few times before getting the help you need. You can also speak to an agent via live chat.

If you don't necessarily wish to speak with a customer support agent, you may seek support on Twitter. It gives you the chance to get the opinions of other Time Warner customers.

You may seek support on Facebook/Messenger. It is a good option when you don't need to speak with an agent. If the support agents can't get you the help you need on Facebook or Twitter, they may direct you to contact them on the phone.

Consider seeking support on the help desk before exploring other support options. It answers some of the most common questions that you may have when using Time Warner.