How Do I Transfer the Name on My Time Warner Account?

You can transfer a Time Warner account's name by submitting a digital online form. Although the process may appear simple, you must fulfill specific requirements and follow mandatory guidelines. Read further to submit your information, including your confidential documentation.

What to Know About Time Warner Name Transfers

The process can be challenging when requesting a legal Time Warner name transfer, mainly due to verification and other factors. Additionally, Time Warner practices caution to prevent fraud and identity theft regarding transfer requests. Therefore, not only do you have to follow a lawful procedure, but you also have to validate your existing account, mainly using a valid address, name, phone number, and other vital details.

Time Warner allows its customers to transfer the name on their account for the following reasons:

• Change of Address
• Legal Name Change
• Military Deployment, Divorce, or Marriage

A death certificate is helpful but not required when transferring your Time Warner Account name. In addition, you need a court order that names you as a guardian or conservator, especially to gain control of an account due to the account holder's disability or incapacitation. While you aren't required to fill out a form for spelling changes, you have to do so if you're newly married or divorced.

How to Transfer a Name on Your Account

1. Go to the Spectrum site and sign in to your account.
2. Click "Support Home" next to "Account & Billing" on the navigation bar.
3. Choose "Manage Account" and then "Forms."
4. Scroll down and Click "Transfer Account Ownership or Change Name/Email Address."
5. Select "Name Change." You should see a digital form on the next page. Make sure you fill out every required field to complete the submission process. Also, double-check that your information matches your current account. Although the form has an auto-fill feature, the stored data can generate incorrectly. It would be best to clear the cookies and cache to prevent your browser from tracking your form transaction.

Follow the step-by-step list below to complete the form:

1. Enter the current account holder's name (ensure you enter your details accurately).
2. Choose the specific service you wish to update.
3. Type the associated account number (proofread each digit to avoid an error or submission failure).
4. Enter your name, address, email address, and primary phone number (your information must match your data).
5. Upload the required documents to verify your identity.

The only acceptable image format is a medium-size JPG. If you attempt to upload other formats such as PNG or TIFF, you could see an error. In contrast, if you choose a PDF file, the size should remain under the maximum or according to the file guidelines.

Additionally, a valid driver's license, non-driver photo ID, or a passport are three common acceptable forms of identification. However, cropping and other alterations are forbidden and can result in rejection. You must ensure that your passport booklet is signed and your name is easy to read. Also, attach an original notarized court document instead of a scanned copy.

Contacting Time Warner Customer Service

Although Time Warner has an active phone number, the maximum wait time is 100 minutes, while the average is 89 minutes. Therefore, the live chat feature is the best method of contact. If you have a question about your account or experiencing issues, a customer service representative can assist you.