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Comcast Customer FAQ

Top Answers & How-to Guides

What is Comcast's Phone Number?

The question we are asked most often is about how to talk to Comcast customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Set Up Autopay for My Comcast Bill?

If you wish to set up autopay for your Comcast bill, you can do it under the My Account option. You can set the account up by providing...

How Do I Switch My Comcast Account to Be Paperless?

You can switch your Comcast account to be paperless by following the steps given above. Once your turn on paperless billing, you will...
Ask any question you have about Comcast customer service, get an answer now.

Recent Comcast Customer Questions

Comcast keeps charging me even though I’ve asked for my account to be canceled and I returned their equipment so how do I speak to corporate

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Jul 2, 2024 7:41 PM

how do I talk to someone about a closed past account

You can speak to a Comcast representative about your closed past account. However, the representative might need to verify your identity before being able to assist you. This usually includes confirming your full name, your date of birth, and your Social Security number. Additionally, having any relevant account information available such as your past account number will help the representative assist you more effectively. Please select the link provided here for the most up-to-date contact information.
Asked Jun 12, 2024 2:59 PM

My xfinity app says my bill is $168 and I dispute that fact.

We're sorry to hear about the confusion with your bill. Sometimes, charges can be a cumulative result of extra usage, device rentals, or premium services. We recommend thoroughly reviewing your latest billing statement for any unexpected charges. It will detail all service charges, extra costs, and taxes. If you still feel there's an error, there should be a link on this page to contact Customer Service, who can discuss your bill with you in greater detail. We're here to help, and we want to make sure your billing issues get resolved promptly.
Asked May 20, 2024 10:53 PM

I can't get anything on my tv. I get a message "your account needs some attention". Code 3007

It sounds like you are experiencing an issue with your Comcast service. Code 3007 is associated with an interruption in your service due to an account issue. This could be due to an outstanding balance on your account, or an issue with your account settings. You can attempt to resolve this issue by checking that your account is active, that your payment information is up-to-date, and that there are no outstanding balances. However, remember to never share sensitive information like your account details in an insecure manner. If the issue continues, there are more detailed troubleshooting steps found on Comcast's website or you can get in touch with the customer support via the link available on this page.
Asked May 15, 2024 2:43 AM

Have internet, reset gateway and only get Welcome on the screen. I get all other channels on my Roku.

It sounds like your Comcast Xfinity gateway (modem-router combo) may not be correctly passing internet traffic to your Roku device. When you reset your gateway, it momentarily loses its connection to the network, interrupting all internet traffic. When the gateway comes back online, it re-establishes its connection and should resume passing internet traffic. If you're seeing the "Welcome" screen and not getting further, this usually indicates an issue with the connection between your gateway and Roku device. Try unplugging your Roku device and plugging it back in to reset its connection. If that doesn't work, check your Roku's network settings to ensure it's connected to the correct Wi-Fi network. If the problem persists, it could be a larger issue with your gateway or network which may require technical support.
Asked Apr 26, 2024 5:37 PM

Help me with my Comcast customer service issue

Signing Up

How Do I Sign Up for Comcast Services?

If you are thinking of switching service to Comcast, you can find out more about services offered and sign up by calling Comcast customer...

How Do I Switch My Internet Provider to Comcast?

Comcast is still going strong and providing internet and other telecommunication services to businesses and private consumers alike....

How Do I Switch My Cable Provider to Comcast?

With the help of phone agents, you can specify your requirements and get a customized plan. Here, you'll have some change back in your...

Installation and Setup

How Do I Connect My Comcast Remote to My Cable Box?

As a new Comcast customer, you can pair your cable box and remote in minutes. While you do not need a technician's help to program...

How Do I Install My New Modem from Comcast?

Installing a Comcast modem is relatively easy. Find the cable output in your home or office and choose a suitable location to mount...

How Do I Order a New Modem from Comcast?

This article outlines the reasons why a modem should be replaced and the timeline a consumer should look at when upgrading to a new...

How Do I Replace a Comcast Modem?

This article outlines the steps necessary in replacing your rented or leased Comcast modem with a modem of your own. The article includes...

How Do I Connect My Comcast Remote to a New Box?

It's easy to pair your Comcast remote with a new TV Box or Flex streaming device. This allows you to control the streaming device or...

How Do I Return Comcast Equipment After I've Canceled?

Customers have different options they can choose from when it comes to returning their Comcast equipment. They can start the return...

Where Do I Return My Comcast Equipment To?

There are plenty of ways to return your Comcast equipment. You may return it online, at your local UPS store, at a Comcast Service...

Technical Support

What Is My Comcast Wifi Wpa?

WPA is the password that allows you to connect to a wireless network. It is sometimes known as a WIFI security key. If you need to...

How to Boost My Wi-Fi Signal Strength?

Poor Wi-Fi connectivity can be caused by several factors, including malfunctioning routers, an internet package that does not provide...

How Do I Fix Buffering Problems with Comcast?

Most of us have dealt with buffering and laggy internet from time to time. However, knowing what to look for and how to prep your internet...

How Do I Fix Streaming or Download Problems with Comcast?

When you're having streaming or download problems with Comcast, there are a few basic steps you can try.

What are the different internet speed plans offered by Comcast?

Comcast offers a range of internet speed plans tailored to cater to various needs and preferences. Customers can choose from a selection...

Can I use my own modem with Comcast internet service?

Yes, you can use your own modem with Comcast internet service. Comcast offers customers the option to use a personally-owned compatible...

Billing and Payments

Why Are Calls to Customer Service So Frustrating?

Poor customer service calls are often the result of poor business policies. Businesses that are not customer-centered often understaff...

What's the Best Way to Get Comcast to Lower My Bill?

Getting Comcast to lower your bill isn't always easy and it may involve multiple calls. By researching the company's current pricing,...

How Do I Know If I'm Paying Too Much for My Home Internet?

Consumers can determine if they are paying too much for Internet by doing research, reviewing their bills and comparison shopping....

How Do I Lower My Comcast Bill?

Comcast offers cable and internet services in the United States. Sometimes your Comcast bill can be too high and you can lower the...

How Much Does It Cost to Cancel My Comcast Plan?

You may want to cancel your Comcast service for any number of reasons. However, you should expect to face some charges depending on...

How Do I Make a Payment Arrangement with Comcast?

Comcast customers can call customer service directly to make a payment arrangement or they have the option of signing into their online...

How Can I Lower or Monitor My Comcast Bill?

Even though Comcast comes with all the benefits that help end-users to adjust to their daily lives, its monthly bill can be a challenge...

How Can I Change or Cancel a Payment Arrangement I Made with Comcast?

If you need to make a change or cancel a payment arrangement on your Comcast account, you can do so in a few easy steps.

How do I view or pay my Comcast bill online?

Paying your Comcast bill is easy once you get your account setup properly online. We'll walk you through it so you can easily setup...

Negotiation Tips

What Questions Should I Ask Comcast When Shopping for an Internet Provider?

This article outlines questions you should ask Comcast customer service when shopping for internet services. It outlines points to...

What Questions Should I Ask Comcast When Shopping for a Cable Provider?

If you are comparison shopping cable providers, you should include Comcast, as it is a popular nationwide cable provider. To get an...

Moving Services

The Ultimate Moving Guide: How to Easily Transfer Your Services to Your New Home

Transferring services when relocating can be a real chore. Planning ahead of time and doing some research can help people in the middle...

How Do I Reschedule My Comcast Installation?

This article describes how to reschedule a Comcast installation appointment. Detailed instructions are provided for rescheduling by...

How Do I Transfer My Comcast Account to Another Carrier?

Customers can follow the steps given above to transfer their Comcast account to another carrier. It all depends on your desires and...

How Do I Move My Comcast Service to a New Address?

Follow these instructions to move your Comcast service to a new address.

Customer Service

How Do I Reach a Comcast Customer Service Rep?

Comcast/Xfinity maintain several hotlines for customers who need to resolve individual issues. Choose the phone number which works...

How Do I Report a Problem with My Comcast Internet Service?

This article helps Comcast customers understand how they can report an issue with their Comcast internet service. If you are a Comcast...

How Do I Report a Problem with My Comcast Landline?

Comcast landlines are being used by homes and businesses alike. Whenever there is an outage, your first step is to report it via email...

How Do I Become an Authorized User on a Comcast Account?

The process of becoming an authorized user on a Comcast account is simple. You can complete the process through the option ‘User &...

How Do I Get in Touch with Comcast Corporate Office About a Legal Matter?

If you are looking for a way to get in touch with Comcast corporate office about a legal matter, you have a few options. You may contact...

How Do I Dispute Charges on My Comcast Bill?

Most of the cable providers charge their subscribers a certain fee for the services rendered. As a client, you must be aware of your...

How Do I Change Primary Contact for My Comcast Account?

If you have an account with Xfinity and want to change the primary contact, follow these simple instructions.

Account Management

How Do I Set Up Autopay for My Comcast Bill?

If you wish to set up autopay for your Comcast bill, you can do it under the My Account option. You can set the account up by providing...

How Do I Switch My Comcast Account to Be Paperless?

You can switch your Comcast account to be paperless by following the steps given above. Once your turn on paperless billing, you will...

How Do I Recover My Comcast Email Account?

This article discusses what to do if you have lost access to your Comcast email account because you forgot your email's password. A...

How Do I Update Information in My Comcast Account?

There are a variety of different ways to update your Comcast account as a customer. You can speak with a customer service representative...

How Do I Add Other People to My Comcast Account?

Follow these easy steps to add a person to your Comcast account.

How Do I Recover a Lost Password or Pin for My Comcast Account?

You are not the only one who forgets a password or PIN. However, should that happen, you can reset or recover your Comcast account...

How and When Can I Upgrade My Comcast Phone or Service?

If you have a mobile phone with Comcast, you may be eligible for an early upgrade. Keep reading to find out how and when you can upgrade...

How Can I Access My Comcast Bill and Settings Online?

Always pay your bills on time to avoid penalties. Besides, it enables you to continue enjoying Comcast service without interruption....

Upgrade Options

How Do I Fix a Broken Comcast Phone If I Have Insurance?

If you have insurance, you can get your broken Comcast phone fixed. You only need to file a claim with Assurance or report the damage...

Service Outages

How Do I Report a Comcast Service Outage?

If there is a service outage in your area, you can report to Comcast and get the help you need fast. You may contact them on the phone,...

How Do I Check If There's a Comcast Internet or Cell Service Outage?

Were you watching a show and all of a sudden your Comcast stopped working? Here's how to check if it's a problem with your account,...

How do I check for a service outage with Comcast?

If you noticed that you are problems with your Comcast phone or internet, it could because their service is down. Here's how to check...

Cancellation Policy

How Do I Cancel My Comcast Service?

If you want to cancel Comcast service contact them by calling them or email your cancellation and let them call you. Speak to a representative...

What are the available options for cancelling my Comcast plan?

If you wish to cancel your Comcast plan, there are a few available options to choose from. Firstly, you can call Comcast's customer...

What are the fees associated with cancelling my Comcast plan?

The fees associated with cancelling your Comcast plan may vary depending on your specific plan and contract terms. Generally, there...
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