How do I check for a service outage with Comcast?

If you noticed that you are problems with your Comcast phone or internet, it could because their service is down. Here's how to check for an outage in your area.

Jeff Whelpley is the editor / author responsible for this content.
Jul 9, 2019

Are you having connection problems on Comcast? It may be because of a service outage with Comcast. You should always check for service outage before attempting to fix your connection problems. If there is an outage in your area, you may have to wait it out. Service outages occur due to system maintenance and upgrades. You can use the outage map to check if there is a service problem in your area. All you need is your Xfinity username and password.

Checking for Service Outage Using the Comcast Outage Map

The outage map updates you on regular maintenance and upgrades by Xfinity. With it, you no longer need to make speculation son outages in your area. To check for outages, all you need to do is log in using your username and password. The following are a few things to keep in mind when using the map

1. The map only displays service outages in your address and the surrounding area. You can't view the status of other customers just like they can't view yours.

2. The map shows your service address' status and outages at all times.

3. There will be a custom banner message at the top of the map. It tells you if you are in an outage, the possible type of outage, and the approximate time it will take for it to be resolved.

Using the Map to Check for Service Outage

Follow these steps to navigate the map.

1. Choose an icon on the map to view the service outage information of the location.

2. A statistic card will appear. It will display numbers to reflect the residential Xfinity services that are affected, the type of outage, the number of homes that are affected, and the time it may take to resolve the problem.

Different map keys may indicate different things. They may indicate that;

  1. There are no outages in your address
  2. There are service outages in your neighboring ZIP codes
  3. There is an outage at your service address

If there is a red border on an icon, it means that there are service outages in your area. Your home location may be affected too.

Tips in Case of an Outage

If you find that there is indeed an outage in your area, there are a few things you can do to deal with the problem. While you wait for Comcast to deal with the problem, you must exercise some patience. Find Xfinity WiFi hotspots and connect to them. You may sign in to any Xfinity network with your username and password.

The Xfinity Stream app makes it possible to watch live TV and content On Demand. You may use your mobile device or computer. Another option is to watch downloaded shows and movies.

If your service is out but the app shows no outage in your area, there may be other problems. If there is no outage, your address will show green on the map. You can attempt to troubleshoot the problem by following these steps;

1. Turn your equipment off, wait a few minutes, and turn it on again.

2. If there may be a problem with your Internet, switch off your modem, wait a few minutes, and start it again.

3. Perform a system refresh on your TV box.

If the outage in your area takes too long, you should contact the customer support team for help. If your connection is poor even though there is no service outage, you should get sufficient information about the problem. The customer support team can help you better if you have enough information. With these steps, you should be able to check for a service outage with Comcast.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I check for a service outage with Comcast?

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