How Do I Cancel My Comcast Service?

Introduction

Comcast or Xfinity offers internet, mobile, and TV services for residents and businesses. Available plans depend on your location; enter your address on the Plan Builder page to see which services and offers are available in your area. Signing up for Comcast is quick, and canceling is also easy. If you have an Xfinity account and are considering canceling, check out this helpful article for a step-by-step guide.

Schedule a Call

To cancel your Comcast service, you can schedule a call on the website. Simply visit Comcast's Cancel Page and tap Schedule a Call to arrange a convenient time. Note that you can only schedule a call when signed in to your account.

Note: If you're switching mobile providers but want to keep your number, wait until your new service provider activates it before canceling your Comcast service. You may lose your number if you cancel before activation is completed.

Call Directly

You can also call them directly from the website. Go back to the Xfinity's Cancel Page and click on the 1-800 number to connect with the agent. Be sure to have your account details with you for verification.

Visit an Xfinity Store

Find the nearest Comcast or Xfinity store in your area using this tool. For a smoother visit, consider booking an appointment to ensure prompt assistance upon arrival. To find a store, just enter your state, city or zip code and tap on the Search button. Bring valid identification and a copy of your bill. If you don't have a printed copy, be sure to have access to it online.

Cancel a Comcast Business Service By Calling

You need to call Comcast or Xfinity's 1-800 number to cancel a business service. For a Comcast Business Ethernet service, note that there should be a 30-day advanced notice for this. Otherwise, you may pay an early termination fee.

To cancel an Ethernet business service, follow the steps below.

Sign In To Your Account and Tap Ethernet Under Services

You can only submit a cancellation request if you are the Services or Primary Manager of the account.

Complete a Request Form

You can find this in the Sites Tab. To terminate the service, completely fill out the form. Business services customers can request a partial or a total disconnect of their Ethernet services.

Tap Submit Request

Click Submit after filling out the required fields in the form and wait for the confirmation page. A Comcast representative will call within 5-7 days to confirm the request and process the cancellation.

Before canceling the service, the customer retention team might offer discounts to keep you on board. Depending on your location, they may also suggest a seasonal pause, ideal for customers who will only be away for a few months. This option can save you the hassle of returning equipment and potential reconnection fees if you decide to restart service later.

Conclusion

If you're sure you want to cancel, return your Comcast equipment to avoid unreturned equipment fees. Visit this link for detailed instructions on how to return specific equipment to Comcast or Xfinity. You can return equipment at an Xfinity store or drop it off at a nearby UPS location (print a return label first). Still have questions? Check the Online Support Center for instant answers or contact Customer Support directly.