How Much Does It Cost to Cancel My Comcast Plan?

Introduction

Are you planning to cancel your Xfinity plan? You can terminate your service at any time, but be sure to review your term agreement before proceeding. If you cancel your service before the end of your agreement, you may be required to pay an early termination fee. Additional charges may also apply, including equipment fees and any outstanding balances. The total cost of canceling your service depends on your agreement, so it’s best to check with Xfinity for the exact amount. Continue reading for more information on early termination fees and what to expect when canceling your Xfinity plan.

Xfinity's Early Termination Fee

Xfinity’s early termination fee (ETF) is prorated and typically decreases by about $10–$20 each month. The closer you are to the end of your service agreement, the lower the fee will be. This fee applies if you cancel your service before your minimum term ends.

Be sure to return all rented equipment when canceling your service to avoid additional charges.

If you’re canceling because you’re moving, consider transferring your Xfinity service instead. If service is available at your new address, you can transfer your account and continue your agreement without interruption.

Return the Rented Xfinity Equipment at an Xfinity Store

If you plan to cancel your Xfinity service, make sure to return any rented equipment to avoid additional charges. The good news is that equipment returns are free.

For faster processing, return your equipment to the nearest Xfinity Store. Use the Find an Xfinity Store tool on the website and book an appointment at your preferred location. Just enter your address and book an appointment.

If you can’t visit a physical store, you can print a return label and drop off your equipment at a UPS location. You may also be able to schedule a home pickup. To print a return label, sign in to your account, go to the Equipment Return page, and follow the on-screen instructions.

Note: Xfinity may charge fees for equipment that is returned damaged or not in working condition. The replacement cost varies depending on the type of equipment.

Did you download or purchase any titles with your Xfinity plan? Don’t worry, you can still keep your purchased content even after canceling your service. To watch them, go to xfinity.com/stream and sign in using your primary ID and password.

Customers who cancel their Xfinity service may also continue using their Comcast.net email address, as long as they signed in to their account within 90 days before disconnecting. To keep your email active, be sure to log in at least once every nine months.

After canceling your service, you can restart it at any time. Simply contact Xfinity or check available offers online to get started.

Conclusion

Were you able to cancel your Xfinity plan? If there is a credit balance on your account, Xfinity will send an email with instructions on how to claim your refund online. If you no longer have access to your Comcast email or are unable to act on the email, you will receive a prepaid card by mail instead. You will have 15 days to claim your refund online. If it is not claimed within that time, a prepaid card will be sent. Do you have other questions about the cost of canceling your service? Contact Xfinity Customer Support today.