How Do I Connect My Comcast Remote to My Cable Box?

As a new Comcast customer, you can pair your cable box and remote in minutes. While you do not need a technician's help to program your devices, you must handle a DIY approach to connect your equipment. Also, you must know how to troubleshoot and what each control does to avoid issues. Fortunately, this article provides a short instructional guide to ensure you perform the pairing procedure correctly.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

After receiving your Comcast remote and cable box, you're responsible for programming and connecting both devices. Fortunately, the process is simple. Find out how to perform the setup to pair your equipment below.

How to Connect Your Comcast Remote and Cable Box

Your remote can connect to only one cable box at a time. Therefore, if you wish to have a duel pairing, you must repeat the steps for each device:

  1. Boot your television and ensure the input is correct.
  2. Press the Setup button or the Xfinity and Info buttons on your remote.
  3. Hold the Xfinity button after the LED light changes from red to green.
  4. Use the remote number pad to enter the three-digit code.
  5. Press the "OK" button when your television indicates a successful connection.

You can also pair your remote to your television, which communicates with your cable box. The procedure allows you to turn off your television, select inputs and adjust the volume. Also, manufacturer codes correspond with the remote to determine a device connection. However, the user manual often includes codes for specific remote models.

  1. Turn on your television, then press and hold the "Setup" button or the Xfinity and Info buttons.
  2. Type your three-digit code when the LED light turns green using your remote's number pad.
  3. When the light flashes green twice, your remote and television are connected.

What to Do if You Can't Find Your Manufacturer Code

In some cases, a customer may experience issues finding their manufacturer code. Use the troubleshooting steps to find your serial number:

  1. Activate your television, then press and hold the "Setup" button or the Xfinity and Info buttons.
  2. Wait for the green LED indicator light, then enter "9-9-1."
  3. After the green light flashes twice, press the Ch^ (Channel Up) button.
  4. Wait until your television to off mode, then press the "Setup" button to secure the number.
  5. Connect your remote and television using the TV Power button.

Contacting Comcast Customer Service Department

If you want to speak to a customer service representative, you can use Comcast's toll-free phone number to request assistance. However, the average wait is 29 minutes and can increase depending on business hours and when you call. Alternatively, you can send an inquiry via live chat to communicate with an assistant in real-time.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Connect My Comcast Remote to My Cable Box?

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How to Connect Your Comcast Remote and Cable Box
Pairing Your Comcast Remote and Cable Box

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