How Do I Report a Comcast Service Outage?

Introduction

Is your Comcast service out? Before reporting an outage to Comcast/Xfinity, we suggest checking the Outage Map first to determine whether there's a reported outage in your area. The Outage Map is available for residential customers, while business customers can use the Service Status Center to check for outages. You can also check for outages by texting “Out” to 266278. If you've noticed that your internet or phone service isn't working, continue reading for instructions on how to check for an outage and how to report it if Comcast isn't aware of the issue.

Check the Outage Map

If your service is out, Comcast may already be aware of the problem. To find out whether an outage has already been reported, visit the Outage Map and enter your address. You'll then be able to see any known service outages affecting your area.

You'll know that Comcast is already aware of the outage and is working to restore service when you see an Internet Outage Detected message along with an estimated restoration time. Click Request Text Updates to receive updates about the outage and service restoration in your area.

If you are using the app, proceed to the next step to check for updates.

Open the App

Sign in to your account to check whether there's an outage in your area. If an outage has been detected, you should see a message similar to the one shown in the screenshot. Click View Outage Details to see the estimated restoration time and, if available, the cause of the outage.

For business customers, proceed to the next step.

Visit the Service Status Center

If you're a business customer, you can check for outages in your area through the Service Status Center. Click Check Your Service Status and sign in to your account when prompted. Simply enter your login credentials to view your service status and check for any reported outages.

Contact Comcast Customer Service

If you don't see any reported outages on the map or in the app, we suggest performing some troubleshooting steps before contacting Comcast. Also, check your account and make sure you don't have any outstanding balances that could affect your service. Check all power connections and restart your devices. If you have Xfinity TV, unplug the TV box and plug it back in. For internet issues, you can use the Xfinity Assistant for additional troubleshooting steps.

If you still can't resolve the problem, there may be an outage or service issue that Comcast isn't aware of yet. To report the problem, contact Customer Support by phone or through the Xfinity app. Comcast/Xfinity also offers chat support through its website and app.

You can also report an outage by texting OUT to 266278. The same number can be used to check for and report an outage to Comcast/Xfinity.

Conclusion

Were you able to check for and report the outage to Comcast/Xfinity? If your area was affected by an outage, you may also be eligible for a credit. To check, visit the Support page and look for Outage Map and Credit. If this option is available to you, enter the requested outage details to determine whether your account qualifies for a credit. If approved, the credit may be automatically applied to your account. Do you still have questions about checking for or reporting outages in your area? Contact Customer Support for further assistance.