How and When Can I Upgrade My Comcast Phone or Service?
In a nutshell: If you love having the latest phone technology and if you get your phone service from Xfinity, then you're in luck. Xfinity not only makes it easy for you to upgrade your phone, they make sure you can do it often.
Introduction
If you love having the latest phone technology and if you get your phone service from Xfinity, then you're in luck. Xfinity not only makes it easy for you to upgrade your phone, they make sure you can do it often.
What You'll Need
If you have Xfinity's Mobile Plus or Premium Unlimited plans, you can upgrade your phone anytime you like, as long as it's been at least 60 days since your last upgrade.With other service plans, you can also upgrade once every 60 days, but only if you have paid off 50% or more of what you owe on your current phone. Your Xfinity account must also be in good standing, you must buy your new phone from Xfinity, and your old phone must be returned to Xfinity and also must be in good working condition.Make sure you remove all of your personal information from your old phone before you return it. Read your owner's manual for more information on how to do that.The fee for an early upgrade of an iPhone is $30. Upgrading a Motorola or Google phone early carries a $50 fee. Upgrading a Samsung phone early comes with a $70 fee.If you are enrolled in XMC (Xfinity Mobile Care) then you won't have to pay any early upgrade fees.
Go to the Xfinity home page.
Xfinity home page
To upgrade your phone using the Xfinity app, skip to step 8.
To upgrade your phone at an Xfinity store, skip to step 16.
Click on the "Sign In" button on the right side of the nav bar at the top of the page to sign in to your Xfinity account.
Go to your Devices page.
Click the phone you want to upgrade.
Click on "Replace your device."
Click "Shop" or ""Check compatibility."
Choose "Shop" to buy a new phone, choose "Check compatibility" if you want to upgrade to a device you already own.
Select the "Upgrade existing line" option and follow the prompts to finish upgrading your Xfinity phone.
Do not proceed with further steps.
Open the Xfinity app and sign in to your account.
Tap on "Services."
Tap "Mobile lines and data usage."
Tap the line you want to upgrade.
Tap on the phone you would like to upgrade.
Choose the "Upgrade or switch your device" option, located under the "Device management" header.
Tap on either "Shop" or ""Check compatibility."
Pick "Shop" if you want to buy a new phone or "Check compatibility" to upgrade to a phone you already own.
Tap "Upgrade existing line" and follow the prompts to complete your upgrade.
Do not proceed with further steps.
Go to the Xfinity store locator page.
Xfinity store locator
Enter your ZIP code or your city and state in the text field on the left side of the page.
Find a convenient store location and go there to get help upgrading your phone.
Make sure to bring your current phone along with you.
Conclusion
If you have any questions about upgrading your phone, call an Xfinity customer service representative. You can even ask them to help you upgrade over the phone, though you should probably already have a good idea of what phone you want to get if you do it this way. The customer service call center is open from 7:00 am to 9:00 pm from Monday to Saturday.
Further questions?
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