How Do I Fix a Broken Comcast Phone If I Have Insurance?

How do I Fix a Broken Comcast Phone if I Have Insurance

Phone damage comes with a lot of inconveniences, including repairs and replacement costs. However, if you have phone insurance, you can fix your broken Comcast phone by filing a phone insurance claim.

Comcast offers Xfinity Mobile Protection Plan as Insurance for mobile protection by Assurant. You can, therefore, claim either Comcast or Assurant.

Once you file a claim, Comcast and Assurant organize for your phone's examining, and you should expect a technician to visit. The primary purpose will be to examine your broken phone and establish the kind of damage on the phone.

If the damage is repairable, Comcast arranges for the repair, and Assurant meets the costs. However, if the damage is beyond repair, Comcast customer care organizes on the phone replacement, and you may get a new Comcast phone.

How to File a Phone Insurance Claim with Assurant

If you opt to contact the Comcast customer care team, they may organize on the repairing and replacement by Assurant or direct your call to an Assurant agent.

For you to make a claim with Assurant, you have to meet some basic requirements;

1. You have to be a primary account holder of the Xfinity Mobile.
2. The claim should be within 90 days of the phone damage.

There are two ways in which you can file a claim with Assurant;

• Online claim
• On phone claim

How to File a Phone Insurance Claim with Assurant Online

1. On your browser, visit the Assurant website and submit your phone number.

2. You are then required to give information on the place of purchase for your phone. Click one from the drop-down menu. In this case, it would be the mobile provider.

3. The site redirects to a page where you can file your claims. Use the following as a guideline to what you may need to give as information;

• Type and model of phone
• Last date of use
• Date of damage
• How and when the damage occurred
• The present condition of the damaged phone
• You can give any other information that may you find relevant to the case

4. Click on submit to complete the filing process and wait for an Assurant representative to get in touch with you.

How to File a Phone Insurance Claim on Phone

You can file a phone insurance claim with Assurant on the phone by contacting the Assurant customer care team on the customer support phone numbers.

Once you get through, inform the agent that you wish to file a claim concerning a broken phone. Ensure you mention the following to the customer care representative;

• Your full name and phone number to confirm ownership of the phone
• The phone's description; type, model and storage size
• Please describe the issue concerning the broken phone; the functions its performing and those it is failing to perform
• Give the last date as to when you used the phone while in perfect condition
• Mention the time of the phone's malfunction
• Narrate the circumstances that led to the phone malfunction; how and where it happened
• Describe the present state of the phone

The customer care representative will then inform you of when you should expect a visit from a technical support agent to examine the phone.