Comcast Customer Service Issues

I am Jacklyn P. residing at [redacted] Beaumont Circle, Parsonsburg, MD [redacted]. I want to address the inconvenience caused due to the mishandling of our phone activation. My husband was left without a phone for a week, and I was without one for a whole day and night, leading to a frustrating experience dealing with the unprepared service providers. I demand compensation for the trouble - either an upgrade from my S9 Plus to the new S10 Plus or a $[redacted] gift card for each of us. We were also promised a gift card upon signing up for the mobile service, which we never received. I urge prompt resolution and a call from the company to settle this matter swiftly. Please address this issue promptly to avoid further escalation. Thank you.

Comcast PO Box [redacted] Seattle, WA 98[redacted] Account: [redacted] Dear Xfinity, Upon moving to our new residence at [redacted] Colwood Ave NE, Poulsbo, WA [redacted], I visited the Xfinity store in East Bremerton, WA. The different services were explained, most of which were familiar to us as we had used Xfinity X1 at our previous home. I was told that the Xfinity X1 Platform would work if we utilized our neighborhood fiber optics through Kitsap PUD and iFiber. I was aware that the internet service by Kitsap PUD and iFiber needed to be set up first, followed by the TV service through Xfinity's X1 Platform. The internet installation occurred in two steps. First, Kitsap PUD activated our neighborhood fiber with a charge of $[redacted].00. Next, iFiber installed the internet service, charging $[redacted].95. Although the Xfinity X1 Platform installation was successful, the Xfinity installer explained that it required Xfinity internet service. Unfortunately, the Kitsap PUD and iFiber internet service was not compatible with the Xfinity X1 Platform, necessitating the removal of previously installed wires and equipment. After requesting and receiving reimbursement for the iFiber installation fee of $[redacted].95, I now realize that I neglected to request reimbursement for the $[redacted].00 Kitsap PUD portion, which is charged separately by iFiber. I am seeking reimbursement for the $[redacted].00 Kitsap PUD fee and grant permission for you to contact Kitsap PUD or iFiber at [redacted] if needed. Respectfully, Roy & Karen Behling [redacted] Colwood Ave NE Poulsbo, WA [redacted] [redacted]

I have been a Comcast customer since the company started in PA. Over the years, we faced challenges with our internet phone service, but we stuck with it. During the winter, I head to Florida for a few months, yet I still pay for services in both states, which is quite costly. I inquired in December about switching my PA service to seasonal. A representative suggested this change would incur only a small fee, with the promise of a refund for a service charge. Despite being assured multiple times about the refund and the service change, the transition did not go as planned. The internet in PA was supposed to be turned off but remained active. When I questioned the bills for both states, I was informed that seasonal coverage isn't offered in PA, contradicting what the first agent had said. I believe there has been a misunderstanding or misinformation, leading to additional charges and inconvenience. It seems there was a discrepancy in the information provided by the agents, causing confusion and frustration on my end.

We have experienced three prolonged power outages in the last month. The technicians who have come to resolve the issues have been courteous and effective. It has now been determined that the signal line from the street source needs repair or replacement. The technician mentioned that normally there is a month wait time for this type of repair but due to our complete loss of TV, phone, and internet, it might be expedited by a couple of weeks. Please note that this timeframe is an estimate. During the first outage, lasting from a Friday to late Sunday, the signal box was replaced, restoring services. The subsequent outage last week was repaired on Tuesday after a complete inspection of the input line revealed wiring issues under our house caused by long-term exposure to weather conditions. This led to a section of the cable being replaced. Yesterday, there was another outage from 10:45 am to 11:15 am. A service appointment scheduled for today between 10 am and noon was honored by your team. I have been a loyal customer since before the company was acquired by Comcast and I would appreciate expedited repairs given the ongoing issues. If needed, please reach me at [redacted] or via email. Sincerely, W.R. Crews

Today, as I reviewed my bill, I was disappointed to see that it has continued to increase. Last February, I received a call informing me that my promotion was ending and offered a new two-year promotion at $82.00 per month. However, I observed that my bill had risen to $83.?? and then to $88.?? recently without prior notice of changes due to taxes and a modem price increase. I believe a promotion should maintain a consistent price throughout its duration. Despite being approached to switch my internet provider, my loyalty to Comcast has remained due to their service quality. Following my recent experience, I am questioning the reliability of the information provided on the company's website regarding customer service values and considering exploring other options.

In early January, I visited Xfinity to upgrade my internet service to include the TV package. After receiving the XI DVR and setting it up at home, the TV screen remained black despite my troubleshooting efforts. Customer service scheduled a technician to visit, mentioning potential charges if the issue was inside my residence. Ultimately, I exchanged the DVR for a new one, which displayed a welcome message but then froze. The technician identified and replaced a corroded connector outside, resolving the problem. Unexpectedly, my next bill included a one-time fee for the service call. Displeased, I contacted customer service, who explained the $60 charge for service calls. Despite clarifying the issue was external, I was offered a partial refund up to $40, which I declined. The representative promised to escalate the matter to their supervisor, but I have yet to receive any further communication. I am adamant about not paying the fee and prepared to return the equipment and cancel my service if the charge remains.

I have two open tickets that need attention: Ticket CR[redacted]16 was issued by Christine on 1/14/19. I am unable to access my online Xfinity account or Apple email, although I can access the email on my iPhone and through Xfinity. Christine mentioned an in-house Xfinity malfunction that they were fixing and promised that someone from Tier 2 would call, but I haven't received any calls yet. I also spoke with billing representative Randall on 1/14 who said there were two forms of service on my account instead of one, but he couldn't resolve it on 1/15 and said he would continue investigating. Ticket CR[redacted]34 was issued by Jane on 1/16/19. I still can't access my Xfinity account or Apple email, even after changing the Xfinity password. Jane said Tier 2 tech reps would fix the issue and call me, but I haven't heard from Comcast/Xfinity in 5 days. Please contact me at [redacted] or [redacted]

Dear Comcast (Xfinity), I am writing to address the ongoing issue of overcharging on my account. On 8/31/18, I contacted your office regarding the continuous addition of extra charges to my bill. Despite assurances from your representative about resolving the problem and switching my service to a lower-priced package, I have continued to experience discrepancies in billing. The agreed-upon monthly payment of $[redacted].12 has not been consistently honored as evidenced by my recent bill for February [redacted], which reflects an overcharge of $4.95. I have diligently documented all interactions with Comcast representatives, including Jean and Angel, who confirmed the guaranteed price for 12 months, only to see subsequent deviations in the billing. I expect to see a credit for the overcharge and a commitment to adhere to the agreed-upon terms until the end of the 12-month contract. Failure to address this matter promptly will leave me with no choice but to escalate my concerns to the U.S. FCC and The BBB. Sincerely, David L. [redacted] Beechwood Dr Hattiesburg, MS [redacted] Home phone: [redacted] Email: [redacted] Comcast Account Number: [redacted]

I have been a loyal customer of Comcast for approximately 30 years. Recently, I had to contact customer service for a repair issue with my modem, which was promptly addressed by a service agent who swapped out the outdated equipment. Although the problem was resolved, I was unexpectedly charged for the service. When I called customer service to address the charge, the first representative I spoke with seemed dismissive and insisted that I had to pay. Despite my attempts to explain the situation, she continuously responded with a nonchalant attitude. Frustrated, I requested to speak with a supervisor but was never transferred. The following agent I spoke with tried to assist me but continued to reiterate that I had to pay. I persisted in explaining my side of the story, emphasizing that the repairman had actually reversed the charge. It was challenging as they appeared unwilling to go beyond what was displayed on their screen. The initial representative was unhelpful, and the second one was somewhat better, but overall, I found the customer service lacking in effective communication skills. The encounter left me upset, especially with the unresponsive attitude of the first representative who kept dismissively saying "ahuh ahuh" during our conversation.

I have been a Comcast customer since [redacted]. I am experiencing a medical emergency with my niece who is battling stage four breast cancer, and I fell behind on my bill while assisting her with treatment. I am retired and caring for a disabled brother-in-law who relies on cable for entertainment as he is unable to leave the house. Following an agreement with a Comcast representative to pay off the balance on February 5th, my cable service was disconnected despite assurances it would remain on until the payment was made. I am reaching out to request that Comcast upholds our agreement and restores my cable service promptly. I am willing and able to fulfill the payment as agreed. Thank you for your assistance. Best, James H. [redacted] [redacted] Mount Zion Road Apt [redacted] Stockbridge, Georgia [redacted]

Hello, I wanted to address the ongoing issues I've experienced with my services that have yet to be resolved. Paying over $[redacted] a month is a significant amount considering my annual income of $30,[redacted]. I've encountered continual problems with my equipment, having to replace my DVR, modem, wireless cable box, and camera multiple times. Despite calling for assistance with cable, internet, and home security problems, each resolution is temporary, akin to putting a band-aid on a leak. Today, my DVR malfunctioned due to a failed update, requiring another technician visit in 2 days. The offered $20 credit seems inadequate given the numerous troubles faced. Regardless of the deficiencies, I'm expected to pay promptly, yet reliability seems lacking. I trust that by reaching out, the service can finally be made reliable. Best, B. S. [redacted] E Wick [redacted]

I am writing to express my concern regarding an encounter with an Xfinity representative at a Walmart location in College Park, GA. While trying to use the restroom, I was approached by a salesperson who made inappropriate comments about my private parts loudly in front of others. This experience left me feeling embarrassed and humiliated. Despite trying to explain that I was just looking for the restroom, the salesman continued in an offensive manner. The behavior of this representative and his colleagues, who found the situation amusing, was unprofessional. As a professional individual with a respected position, I was shocked by this encounter. I believe this incident violates the Civil Rights Acts of [redacted] and presents a clear case of sexual harassment. As a Fortune [redacted] company, Xfinity should uphold higher standards of conduct. I am taking this matter seriously and will be pursuing a thorough investigation into this issue.

I recently updated my credit card information with Comcast due to fraud on my previous card. However, the contact details on my account need to be corrected. The original account was under my son-in-law's phone number, which has changed. I need to update the contact information to my phone number and email to ensure accuracy. I have already provided Comcast with my new Visa details, but it still shows the old contact number. Please update it to [redacted] for [redacted] McCauslen Manor. Also, I request that my February payment be charged to the new card as the old card denied the autopay. Thank you.

As a senior citizen on a fixed income and disabled, I have been a loyal Comcast customer for over 30 years. Recently, my bill increased to $[redacted] per month from $[redacted], making it unaffordable for me. Despite contacting the local office, I was informed that they could not lower the cost for the same service. After reviewing your advertisements, I've realized that I might need to cancel my current service and reapply as a new customer after 90 days to access special prices. If this approach doesn't work, I may have to consider switching to another cable service provider.

There was a Comcast Internet and TV service outage from Saturday, 2/9 at 17:15 to Tuesday, 2/12 at 10:00, totaling 88 hours and 45 minutes. I believe that customers should not have to pay for services they did not receive, regardless of the cause of the outage. In the past, during a similar outage caused by a winter storm that lasted a whole week, I did not receive any credit for the lost service. Like the power company that does not charge for service during outages due to winter storms, I believe the cable TV and Internet service provider, being a local monopoly, should not be exempt from providing compensation. I kindly request a credit for the 88-hour and 45-minute outage of my Cable TV and Internet service.

Dear Comcast, I am writing to address an issue with my bill from February 4, [redacted]. Despite multiple attempts to resolve this matter, including a call on February 15, [redacted] with Sofia and supervisor Noemi, code [redacted], and a visit to the Comcast office on February 16, [redacted], the problem remains unresolved. In mid-January, I requested a service appointment to correct an activation detail. When the technician arrived on January 17, [redacted], he mentioned a service charge which I immediately declined. When I spoke to his supervisor, I was assured there would be no charge. However, I was later billed $70.00 for installation on February 14, [redacted]. I was never informed of any work to be done at my home and did not sign any documentation authorizing the service. I request that this charge be credited back to my account as I never consented to any installation. I also ask for a copy of the service record from the January 17 visit, a copy of where the customer accepts the service, and a document where the customer signs to accept or decline the service. Sincerely, DOLORES SEPULVEDA

I was bombarded with phone calls over the weekend from a number claiming to be "Comcast," threatening to disconnect my internet due to a supposed virus or malware. The calls were relentless, occurring over a dozen times in less than 3 hours. The number used, [redacted], appeared to be spoofed as the callers, with East Indian accents, would hang up when pressed for details. Given that I am not even a Comcast customer, it is evident that this was a scam aimed at gaining remote access to my system under the guise of fixing an issue. Despite my attempts, getting in touch with anyone at Comcast proved futile as all numbers only led to options for new or existing customers, lacking a way to speak to a real person. While I realize this may be standard procedure, the inability to report this incident other than through this platform was incredibly frustrating.

As a senior citizen on a fixed income, I find it challenging to pay my bills on time due to the mismatch between my income arrival and billing cycle. Despite my efforts to pay between the 1st and the 9th each month, the past due amount remains high, with unexpected additional charges when settling it. The escalating fees might soon render the service unaffordable for me. Living in a HUD senior citizen complex with a bundled Comcast service, I am constrained by the contract terms. While basic cable is covered in our rent, extra channels entail additional charges from Comcast, which have been steadily increasing, straining my budget. Seeking assistance to stabilize my bill and secure a fixed rate or a discounted promotion to ensure continued service without financial burden.

I subscribed to a new service on February 21, [redacted]. The service is working fine, but I'm experiencing difficulties logging into the Xfinity website. Every time I try to log in with my username and password and hit continue, it keeps looping back to the login page. I've spent countless hours with Comcast tech support, visited the local office where they tried to log me in with the same outcome, and even had another tech support ticket created for a call back. Despite various explanations like it being an outage in my area, an issue with my browser, or the computer I am using, nothing has resolved the problem. Even with my son, a program architect for a bank, helping out, the tech support couldn't pinpoint the issue and suggested it might be a glitch in their system. I am frustrated and considering switching back to ATT due to the ongoing troubles, but the additional costs deter me as a 70-year-old on a fixed income. Any assistance would be greatly appreciated.

I was recently contacted by an individual who claimed to represent Comcast, discussing Info Security and network performance. I want to verify if this was a phishing attempt. I have been on hold for over an hour on the 1-[redacted] number. How can I confirm a badge number or case number provided during this strange call? Can you confirm if Comcast would initiate unsolicited calls to address such issues? If not, I am willing to provide information for further investigation to authorities like the police and FBI. Your prompt assistance in clarifying this matter is greatly appreciated. Looking forward to a genuine call from Comcast Security. My phone number is [redacted].