Comcast Customer Service Issues

Two men were on my property yesterday burying an orange cable, claiming it was for my neighbor, who denied requesting any service. They left the cable above ground, disconnecting my TV and creating a hazard. When I confronted them, they left and didn't return to fix the issue despite being called out on it. Very disappointed in Comcast's service.

My brother has passed away and upon returning his equipment to the Pompano Beach local branch, I provided the death certificate. Despite the Comcast Rep advising me that the charge for unreturned equipment would be removed, I was subsequently directed to billing. Jonelie from the Philippines explained that I needed to physically present the bill in Pompano Beach to have the charge removed. Given that I am in Maryland, this is not feasible. Although I have clarified multiple times that I cannot travel to Florida to resolve the billing error, Jonelie later suggested visiting a local office near me. It is unreasonable to expect me to address a Comcast billing error in person. Additionally, she mentioned there was no supervisor available for me to speak with and assured me that as the account holder is deceased, I need not worry about the bill. Despite spending over an hour on the phone with Comcast, my issue remains unresolved.

For the past 6 years that I've lived here, my On Demand service hasn't worked despite numerous calls to customer service. Contacting them is a lengthy process, and the representatives often have difficulty understanding me. Currently, I am paying over $[redacted] a month for a service that doesn't include internet or all the channels, and my On Demand still doesn't function. Even after being assured that a technician would come to fix the issue, no one showed up or contacted me. The usual troubleshooting involves resetting my box remotely, suggesting I need a new box, and then eventually sending a technician who removes a supposed cable block affecting the service. This fix is temporary, lasting only about 24 hours before the problem recurs, and the cycle begins anew. My experience with Comcast has been incredibly frustrating.

As a Comcast subscriber and shareholder, I have been facing ongoing issues with my Comcast service despite multiple attempts to resolve them. It started with my TV image freezing, leading to numerous service calls and equipment replacements. Even after bypassing the junction box and fixing the connections, the problem persists and has worsened over time. Despite automated promises of fixes, the outages continue, impacting not just my TV but also my phone service, posing a safety concern with emergency calls. The proximity of other service providers like Wow and Google Fiber adds to my frustration. If the service quality does not improve, I may have to consider switching providers, which is far from ideal. I am considering taking further action as a shareholder to address these persistent service issues with Comcast.

Yesterday, my TV wasn't working properly as the box wouldn't stay on. I contacted your company and spoke with a technician. After about half an hour, she mentioned sending a signal that would take an hour. I was told she would call back, but she didn't. Following another call, another technician ran tests with no success, and then scheduled a technician to come in five days. Unhappy with the wait, I requested a supervisor who provided a similar timeline and promised a morning call that didn't happen. Someone eventually called and instructed me to unplug cables, but due to my technical challenges as a 75-year-old, I had difficulty. They mentioned sending help on Monday, which I found unacceptable. After getting assistance from my grandchild to re-plug everything, the TV worked, but the remote won't function properly, leading to more issues. I am dissatisfied with the level of service provided by your company, and my TV displays a message saying, "No programs in master file."

We decided to switch from AT&T to Xfinity but had to return the equipment to the Xfinity store as it wasn't going to work out. Despite not having installed the service, a month later, we started getting multiple calls daily from a collection agency demanding around $[redacted] for a Comcast bill. I explained the situation to them, but they persist in calling and harassing us. This has left us very upset. Although we were considering switching again due to our dissatisfaction with AT&T, we will not consider Xfinity if this issue is not resolved promptly. Thank you for your help. MJ Monaghan

Our TV is no longer responding to remote commands. Despite changing the batteries, the issue persists, and we now see an error message saying "Something is not quite right." We've tried unplugging and checking connections without success. Moreover, the TV in the other room has frozen. While our phone and internet are working fine, we encountered a frustrating experience with Comcast's technical support line, which directed us to a sales pitch for Direct TV. This unexpected transfer has left us disconnected from Comcast and without a resolution to our TV problem. Could someone please contact us to address this issue promptly? We've been without TV for an hour now and would appreciate a solution.

We have experienced significant service disruptions to our business telephones and internet from December 10th to the 14th. Despite numerous emails, we have not received a response and urgently need to connect with a service representative. Our business is situated at [redacted] 1st Ave NE, SUITE #1, Shoreline, WA [redacted], and our contact number is [redacted]. It appears that service repair personnel have been visiting the campus and notifying the School District Office of their presence, although our business, the only Comcast client on-site, is not affiliated with the School District. We request that repair staff visit our office directly to communicate any work being done. To address the recurring service issues we are facing this month, we require a dedicated phone number to promptly alert your service department. Our business has encountered minimal to no service for four out of five days this week, necessitating immediate action.

My voicemail is no longer working due to Comcast. I called and was informed my package was discontinued, and to have it reinstated I needed to pay more for a new package that includes voicemail. I was angry because Comcast stopped my voicemail for no apparent reason and then wanted me to pay extra to restore it. Eventually, I was offered a Loyalty plan for $54.16 per month with a one-year contract, which included my previous services. However, I received four emails to accept this new plan, but none of them were functional. I also missed calls assuming my voicemail was being tested but later found out it wasn't working. I urgently need my voicemail fixed, as I am awaiting an important call from a surgeon to schedule surgery. I hope this matter can be resolved promptly.

On December 13, I spoke with a representative regarding my bill amounting to $[redacted], who mentioned my promotion had ended. They offered a new promotion at $[redacted].03, which I agreed to. They sent me the necessary paperwork, which I completed promptly. Despite being assured of the change within three days, my bill remains unchanged. Today, another representative mentioned it might only reflect the new amount after the first of the month. This inconsistency in information is frustrating as different representatives provide contradicting details. After being a loyal Comcast customer for over 20 years, experiencing such discrepancies in responses every time I call is disheartening. It would be beneficial for Comcast to ensure all agents are trained consistently to provide customers with accurate information.

I am a valued customer with Comcast. Last month in November, I received a bill for $[redacted].00 and paid only half, which was $[redacted].00 as agreed with a Comcast representative. Despite this, my cable was unexpectedly shut off causing distress to my 7 and 3-year-old children who can't sleep without their TV shows. I kindly request Comcast to restore my cable and internet services so my kids can go to sleep peacefully watching their cartoons. Thank you for your understanding and assistance in this matter. Sincerely, Anne Meriweather.

My visit to Xfinity in Havertown, PA was disappointing. I needed a new remote because the mute button on my current one wasn't functioning. I was informed that I only needed identification to get a replacement but wasn't told about the need to program it. At the customer service desk, Javoon assisted me and explained I had to program the remote. Not knowing how, I struggled as another associate casually ate nearby, which seemed unprofessional. Javoon's instructions to program the remote didn't work, and he promised to follow up but never did. Thankfully, I kept my old remote and can still use my TV. When I mentioned my age and lack of tech skills, Javoon's reassurance citing older customers' success didn't offer much comfort. It seems Comcast lacks concern for long-time customers like me, dating back to the 70s. I am not willing to pay $50 for a technician to program the remote and will be informing friends and family about my poor experience with Comcast. - Jayne E. Tolson

I have been without phone, TV, and internet for the whole week. I had an appointment on Monday, during which the service technician came out but didn't do anything. Then, a supervisor scheduled another appointment for Wednesday, but no one showed up. Last night, another supervisor assured me that someone would come first thing this morning before 9:30 am when I had to leave for work. However, he never called back as promised. Comcast unexpectedly called me at 11:00 am today, claiming they were at my house for an appointment I didn't have. I am still without service. After being a loyal customer for over 20 years, I am extremely disappointed in your lack of customer service. I will be terminating my services with Comcast as soon as I find an alternative. This experience has prevented me from taking care of my 89-year-old mother properly. I expect my services to be restored today, as waiting any longer is unacceptable. Thank you for disregarding my concerns as a longtime customer.

I assisted my mother (Ruth S., 91) to arrange Xfinity service at her address on Lazy Valley Road in Penn Valley, CA back in April/May [redacted]. She has the primary box in the living room with the premium remote and two smaller cable boxes with standard remotes in the bedrooms. My concern is that not all channels from their plan are accessible on the bedroom boxes, leading to inconvenience for my sister who is unable to watch her shows there. I presume that all channels should be available on all three boxes considering the service package they have. I have advised my sister to contact customer service, but since she is currently away, I am seeking clarification on their behalf. Thank you, Susan R.

My home security system was operating fine until around 4 hours ago. Presently, the system is down, and I am receiving an error message saying "couldn't connect to camera" when attempting to connect to each camera. All cameras are powered on, and no modifications were made to the system before the outage. Troubleshooting from the console revealed a "No Broadband Connectivity" error. I am quite worried as we will be away for 10-12 hours tomorrow on Christmas day. An earlier system failure coincided with a break-in that led to a theft of over $10,[redacted]. Upon trying to reach technical support, I was informed that assistance would only be available after Christmas during regular business hours, which was unexpected considering the advertised 24/7 support.

This has been a frustrating experience. I contacted Xfinity regarding a serious problem, but instead of assistance, they tried to sell me a basic package. I had higher expectations from a company like Xfinity. Unfortunately, after spending 2 hours on the phone, my issue remains unresolved. I provided all necessary information and feel let down by their approach. If anyone can help, please reach me at [redacted]. The pushy sales tactics remind me of a used car salesman, which is not the service I anticipated. As a retired 76-year-old who is used to solving technical issues, I find this lack of support disheartening. I've decided to retire and stop wasting time with Xfinity. Good night.

Good morning, my name is Lorraine G. Ford, and I need to contact the Regional Executive Office. I previously spoke with Tiffany on December 18th regarding an overdue bill. I had promised to pay on 12/16 but ended up paying on 12/27. I feel the staff I interacted with were impolite on the phone. I discussed my financial situation with Jimmie (NEDKBG1) and Tiffany agreed to payment installments due to my unemployment. My bill accumulates various charges monthly, which is challenging for me financially as I care for my father with Parkinson's and continue job searching as a senior. I've tried contacting the CEO's office (Brian Roberts) to no avail. Holly, Eddie, and James were unhelpful and impolite. I urgently need someone from the Regional Executive Team to make a decision regarding my services. I've been unsuccessful in reaching Tiffany or Marie at ([redacted]) and ([redacted]). Please call me at [redacted] promptly to assist me in resolving this issue. Thank you for your immediate attention in addressing this matter.

I signed up for the essential program and spoke to a gentleman named Jessie. He mentioned that I wasn't enrolled in that program and was instead being charged for regular services. I am disputing my bill and would like to enroll in the essential program for my daughters. I am unsure of the payment required to reactivate my service since it's currently inactive, despite still having all the equipment. Apologies for the inconvenience. My name is Bertha Lucero, I reside at [redacted] Cook St, and my phone number is [redacted]. I have spoken to several representatives about my high data usage issue, and Jessie suggested a potential leak causing excessive data consumption. My daughters primarily use the internet for school work on their phones. I am interested in resuming the essential program at $9.98 per month. Thank you. Bertha Lucero

I recently got TV service with Xfinity, but my X1 box stopped working after less than 36 hours. I picked up a new X1 box, model XG1v4, but encountered an error code (XRE-[redacted]) when setting it up. Despite contacting customer service multiple times, the issue persists. One rep, Crystal, claimed to have connected me to Tier 2 support but couldn't let me speak directly to them. After troubleshooting, she mentioned a previous activation cancellation issue from a month ago. Another rep eventually resolved this promptly. However, I faced signal problems and freezing, leading to a replacement X1 box and ongoing technical difficulties. After several attempts, a Tier 2 technician is scheduled to visit. I hope to resolve this without another technician visit.

I receive daily sports event reminders on my screen. These reminders relate to upcoming Washington Capitals or Maryland Basketball programs. Many months ago, I must have indicated interest in these programs and now these notifications won't stop. I've tried disabling various types of alerts within the online app to no avail. I am unsure how to resolve this and it's bothering my whole family. We find this tool annoying and promise not to subscribe to any more notifications, but we need assistance in stopping these alerts. Can someone guide me through resolving this or is there a technical glitch causing this issue? Your help is appreciated.