Comcast Customer Service Issues

I have been experiencing ongoing issues with my internet speed despite multiple attempts to resolve the problem. I have already replaced the wireless box twice and even upgraded the wiring in my house as suggested, but the speed remains consistently low. Most recently, a technician visited my home and suggested that it was my computer causing the issue. I purchased a new computer, but unfortunately, that did not improve the situation. A supervisor was supposed to visit on 11/3/[redacted] between 5 and 7 pm, but instead, a technician arrived without supervision at 6:55 pm. After no resolution, I requested for the supervisor to contact me, but no one reached out. I am seeking immediate assistance to resolve the speed issue and a credit for the lack of service. The frequent automated calls from Comcast have not been able to address this ongoing problem. I expect to receive the speed I am paying for promptly.

Last week, I contacted Comcast to inquire about lowering my bill and was quoted a price of $[redacted].92 per month for a bundle that included cable news outlets, sports packages like NESN, internet, and telephone services. I postponed the decision to discuss with my spouse, but upon calling back to accept, I was informed the actual cost would be $[redacted] per month, which was disappointing. The second agent I spoke with mentioned that the initial agent may have been mistaken in their information. This change in price and the manner in which it was handled has left me, a loyal customer, feeling dissatisfied. I believe Comcast's actions were misleading and possibly unethical. I hope to receive an explanation for the discrepancy in the proposed and actual pricing. Thank you. Ralph N.

I have not received the paper copies of the bills as promised. I do not want online bills. There is a significant discrepancy between the bills I have and what is available online. Please send the bills from August [redacted] to the end of service immediately. I have already informed the FTC about the issue and provided details of the conversation with the customer service representative and their supervisor. It has been a month and I still have not received any bills. I disconnected the service with a zero balance to dispute the incorrect bill. Thank you. If this matter is not resolved promptly, I will seek legal assistance as mentioned previously.

I recently applied to 3 job postings in Coral Gables and Miami for a tech position. Unfortunately, the online application process seems to be experiencing some issues. As an Operations Manager in Communications, I find this surprising given the professionalism of your company. I would appreciate it if someone from the Executive Offices who handles HR Operations could contact me to address the glitches in the system. This could be an electronic or human error, but it is important to resolve it promptly. Thank you for your attention to this matter. Sincerely, Richard L.

To whom it may concern, I am writing to share my recent experiences with customer service regarding auto pay issues. I have been a long-time user of your auto pay service but have faced repeated problems with being dropped from auto pay without proper notification. Despite ensuring that my credit card details are valid and up to date, I have encountered difficulties with charges not going through on your end. This has caused disruptions to my service, which is critical as I rely on the internet for cell service, especially given my wife's health challenges. The recent incident where my cable service was cut off due to payment issues prompted me to reach out to customer service for assistance. Unfortunately, the interactions were frustrating and unproductive. The supervisor I spoke to provided conflicting information about the payment process and was unhelpful in resolving the issue. I was left feeling dissatisfied with the lack of clarity and support offered. As a seasoned Electrical Contractor in the Silicon Valley with over 40 years of experience, I understand the importance of effective communication and accountability in customer service. I believe that transparency and efficiency are key in addressing and rectifying such matters. I would appreciate the opportunity to discuss these ongoing issues further to ensure better service quality moving forward. Thank you for your attention. Sincerely, Bruce Holston

I am concerned about the security of my Comcast email account. The password provided in a suspicious email does not seem to be correct. I am unsure if my account has been hacked and if I should change my password. The email claims that my account was hacked by a spyware software developer and provides evidence of unauthorized access. The hacker mentions they have been monitoring my online activities, including capturing personal information, emails, chats, and even intimate moments. They threaten to release compromising material to my contacts unless I transfer $[redacted] to a Bitcoin wallet. I am unsure how to proceed and would appreciate advice on how to handle this situation.

Address: [redacted] NE 30th Avenue, Lighthouse Point, FL [redacted] We reached out to FOL to address concerns about a potentially hazardous situation involving a telephone pole. FPL has replaced the old pole with a new one and transferred their wires accordingly. However, the old pole remains with significant deterioration at the ground level, loose stability cables, and protruding rods. This has unfortunately become a gathering spot for many young children in the neighborhood, posing a serious safety risk. FPL promptly inspected the area and recommended contacting Comcast, as the remaining wires are under their jurisdiction. Ignazio L.

I recently switched from DirectTV to Comcast due to rising bills. The Comcast sales rep assured me that my bill would not exceed $[redacted] per month for the one-year contract. However, my bills have been steadily increasing: $[redacted].98, $[redacted].36, and most recently $[redacted].26. I explained that I switched because of budget constraints and was attracted by the $79 per month triple play promotion. The sales rep mentioned the base price was $[redacted], not the promised $[redacted]. I need to find a way to reduce my bill to the agreed-upon amount or I may have to consider drastic measures like cancelling services, changing providers, and switching to streaming services like Netflix or Hulu. Despite enjoying Comcast's services, I cannot continue to pay significantly more than what was initially promised. I need assistance in resolving this billing discrepancy.

Subject: Issue with Obtaining Letter of Resolution Dear Comcast Customer Support, I have been attempting to acquire a copy of my "letter of resolution" from Comcast Customer Security Assurance for more than two months. The letter was completed over two months ago. On August 26th at 1:26 PM, a person named Cody contacted me from 1 [redacted] and mentioned that I would receive the letter in the mail within about a week. However, I have not received it yet. I have the email message saved if needed. Despite contacting Comcast Customer Security Assurance three times in the past two months, I have not received a copy of the LOR. I kindly request that a copy of my letter of resolution be faxed to my business promptly at [redacted]. Please ensure that this matter is brought to the attention of the Comcast Customer Security Assurance Department. Thank you, Robert T., O.D. [redacted] visionsource-drtovey.com

I encountered an issue with xfinity wifi in an area lacking wifi. Despite purchasing a $19.95 week-long internet service offer through their hotspots, I could not log back in afterward. My attempts to reach xfinity's customer service via phone and chat failed. Twice, I waited on the phone for around half an hour each time in silence without any communication. When I tried to chat online, I completed all required fields, including a detailed message, only to be told my account number was incorrect - I was logging in as a guest with no account number to provide. The service experience has been frustrating and time-consuming for just $20. I have evidence of the issue and expect a refund promptly, or I will contact the Better Business Bureau.

I previously had Comcast/Xfinity in my Pennsylvania home and was thoroughly satisfied with their cable and Internet services. However, after relocating permanently to St. Pete Beach, Florida, I have unfortunately found that Comcast does not cover my new area. The transition to Spectrum after BrightHouse was acquired has been disappointing, with poor customer service and a lack of competition in the barrier islands. I have heard that Comcast may serve neighboring areas and I am hopeful they will expand into underserved regions of Pinellas County, Florida soon. In the meantime, I have terminated my services with Spectrum and am longing for Comcast to provide the quality service and fair pricing they are known for. Many of my neighbors feel the same way and would switch to Comcast if given the chance. Spectrum's customer service and practices have left much to be desired, making me appreciate Comcast's potential involvement even more. Please, Comcast, come to our rescue and offer your services in our area. We are eagerly waiting to become your customers!

After discussing the ongoing technical issues extensively with multiple customer support representatives, including my recent conversation with Darlene ([redacted]), I am reaching out to express my dissatisfaction with the lack of resolution. Upon my move to my current address at [redacted] N End Blvd Unit B10 in Salisbury Beach, MA [redacted] on 7/14, I activated my Comcast service on 7/15 or 16. Unfortunately, I have been experiencing poor service quality since the beginning. Streaming and working from home have been constantly interrupted due to the inadequate WiFi signal. Despite several attempts to address the issue by requesting a signal re-send and having two technicians inspect the service, the problem persists. It has been identified that the low power levels I am receiving (below the required minimum of 45-51) are the root cause. While my modem is not a Comcast one (an Arris model as recommended), it has been confirmed that the problem lies elsewhere. The technicians have indicated a node problem affecting the service quality in the area due to lack of proper maintenance. The suggested solution of merely crediting two months of internet service does not align with the ongoing service disruption I have faced. I find it unfair and unjust to expect full payment for a service that is not fully operational. Other residents in the area are experiencing the same issue, which further illustrates the widespread problem. Taking these concerns seriously, I have submitted complaints to the Attorney General's office and the Better Business Bureau regarding Comcast's business practices. I plan to escalate my concerns through social media and community engagement to raise awareness among neighbors. I believe that local media outlets would also be interested in covering this story. Thank you for your attention to this matter, and I trust that a fair and prompt resolution will be reached. Best regards, Linda M. S. [redacted] N End Blvd Unit B10 Salisbury, MA [redacted] Acct. # [redacted]-10-[redacted]

Good morning, I have been a customer since [redacted] and recently received an email regarding a bill for $66.99. I am unhappy with the customer service I received as I had already discussed my financial constraints with Mr. Jose, a supervisor or manager at Xfinity Comcast. He assured me of a $39.99 internet plan for 12 months. I do not understand why I am being pressured into paying the higher amount and offered promotions. If the $39.99 internet service is not an option, please inform me so I can consider switching to a different provider. I have found it frustrating dealing with customer service as they do not seem to follow through on their promises. Thank you. S.D.

On August 16, [redacted], I contacted Comcast regarding placing my account on vacation hold. When I returned home two months later, I discovered an outstanding bill as the hold was never implemented. Despite contacting customer service, I was informed I needed to have notified all potential users of my internet. After visiting the local Comcast Support Center and speaking with the manager, she promised to review the call from August 16 but failed to follow up within 48 hours as promised. Upon my return, she mentioned no information was received from corporate and issued a new request with another ticket number, setting a new 48-hour timeframe for contact. Despite this, over a week has passed, and I have received a bill nearly $[redacted] higher than before, still without the services or vacation hold I requested. I am extremely frustrated and unsure of further steps to resolve this issue.

I recently visited a Boost Mobile store to buy Xfinity WiFi hotspot service after seeing "Xfinity" on my WiFi scan. The salesperson mistakenly directed me towards Xfinity On Demand instead of the hotspot pass. Despite the Xfinity website implying it's included, the Android app indicates it's not part of my service. After three days, I received an email claiming my on-demand gateway device was "found" for setup, which isn't factual as the DS light still flashes without internet connection. The troubleshooting guide assumes the gateway works and offers no assistance if it doesn't, leaving me frustrated with no resolution in sight. Feeling misled, as the nonfunctional gateway box is nonrefundable and lacks the promised WiFi hotspot service, I'm disappointed by Comcast Xfinity's service lapse. Initially planning to praise Xfinity WiFi in a blog post, my experience now compels me to highlight the challenges in selecting their service.

My monthly WiFi rate recently increased by approximately $25 without warning, supposedly because a "promotion" ended. I was unaware that I was benefiting from a promotional deal. To continue affording my service on a fixed income, I urgently need my previous rate of $50.99 restored. When I contacted Comcast today to address this issue, the interaction was unhelpful. They referred me to the Loyalty Department to lower my rate, but unfortunately, they were closed. The agent insisted on the higher payment immediately. I need to settle my bill at the lower rate and am unable to visit a local Comcast office as I am currently out of town. It is frustrating that the Loyalty Department is closed during regular business hours on a Monday. Assistance in resolving this matter promptly would be greatly appreciated.

Hello, my name is Earley Coleman. I have been trying for the past four months to resolve an unauthorized $60 service charge on my bill. The charge was for a service call due to a problem on the line outside my residence, but the technician claimed to have performed work inside my home that he did not do. Despite my numerous calls to address the issue, the problem remains unresolved on each bill. Today, November 27, [redacted], I spoke to operator "Keven" (operator number C7) for an hour with no resolution. He directed me to supervisor Ty from billing escalation collections, who insisted the bill was valid and demanded payment. I am seeking assistance to remove the service charge and any associated late fees incurred over the past four months. Please help me address this issue promptly. Thank you, Earley Coleman.

I have lost access to four secondary email accounts that I have been using for 20 years as of November 16, [redacted]. The Primary Account is still accessible through the xfinity website but is not recognized by Microsoft Outlook. I spoke to Customer Service agent Brandon on November 19th, and he mentioned that accessing the secondary accounts via the Primary account should be possible; however, I couldn't locate them under the "users" tab. Brandon had no explanation for the sudden disappearance of the accounts and stated that nothing could be done. I have been a Comcast customer since the mid-'90s and faced this issue after moving to an area serviced by Atlantic Broadband. I am reaching out for assistance from Comcast's technical service team or the Database administration group to resolve this matter. My contact email is [redacted] The comcast.net email accounts affected are lmemapace738 (primary account), l.menapace, dnjrenee, pspinc, and ldmassociates. Thank you for your attention. - Leon J. M.

For the past two months, I have been experiencing constant issues with Comcast's TV streaming service. Despite numerous calls to their technical support team, every time they attempt to reset my services, everything including my phone, cable, and internet goes out for periods ranging from 45 minutes to a day and a half. I've been given varying explanations, such as needing a Samsung TV to stream or having a faulty modem. After hours on the phone and a technician visit, it was revealed that the issue lies with the connection at the power pole near my home, which the technician was unable to resolve and only scheduled a service order without mentioning the service downtime. When I pressed for a solution, I was informed that it would take two weeks for a technician to come out. The lack of clarity and consistent misinformation from Comcast has left me frustrated and seeking accountability from someone in charge.

I have encountered a serious issue with Comcast recently. Two individuals claiming to be from Comcast were at my neighbor's house, but it turned out they were not supposed to be there as per my neighbor. They left exposed wires that posed a hazard. Even after confirming that there was no work order for my address, they stayed in their truck for a while before leaving. Once they departed, I realized my TV had no connections. Can anyone offer assistance with this situation?