Comcast Customer Service Issues

My name is Jacqueline, and I am a Google developer trying to assist a friend with her Gmail account. Although I understand I am contacting Comcast, I discovered through a Zacks financial report that your company owns AT&T. This is relevant to the issue at hand. The number my friend used in [redacted] to create her Gmail account belonged to AT&T prepaid. Unfortunately, she no longer has the device. I attempted to contact the number to explain the situation, but received no response to calls or texts. By conducting a number search, we discovered that her previous cell number now belongs to Comcast as a landline. Due to this change, she cannot receive a verification code to access her Gmail account, which has time-sensitive personal information she urgently needs. The number in question is [redacted]. I am open to suggestions on how we can resolve this matter.

I recently ordered a new cable box. I went to the store to pick up the boxes, but the box I received was not working. After calling tech support, they advised me to return it for a new one. I did this promptly the next day, but the replacement box also didn't work. Upon contacting support once more, they mentioned there was no signal for my internet to work. I was then told a technician needed to be sent out. Despite the guaranteed time slot of 10 am to 12 pm, the technician arrived much later due to being double booked. He rushed through the job, forgetting to program the remote for the TV and improperly setting up the internet. It's been over five days without internet, and I urgently need it fixed tonight along with the remote properly programmed for my TV.

I recently switched from DIRECTV to Xfinity. The technician came on Tuesday to install the service, which seems to be working well. However, I received a bill in the mail yesterday. The salesperson mentioned a 30-day trial period and advised not to return my AT&T equipment until I was satisfied with Comcast. It seems like I am being charged for two services with one disconnected. Additionally, since I don't have a smart TV, I can't set up an account on my television. With my cell phone as my only phone, I was told not to bundle it with the service for 30 days. I'm struggling to create an online account as it prompts me to update when there's nothing to update as a new user. I'm just looking to set up an account.

I was told by Comcast that I would receive a $50 refund for my late mother's account back in April or May [redacted]. However, despite providing all requested information to customer service multiple times, I still have not received the refund. I have encountered communication issues as I've been informed that English is not the first language of customer service representatives, managers are always unavailable, and there is no way to speak to someone in the U.S. mainland. The timeline for the refund has been inconsistent, ranging from 10 business days to 8-10 weeks. Each time I follow up, I'm told they "cancel" the check, resetting the process. It's now mid-October, and I am extremely frustrated with this situation.

Subject: Issue with Cordless Telephone Service Address: [redacted] Beacon Street, Brookline, MA, [redacted] Date: October 11, [redacted] I have been experiencing difficulties with my cordless telephone ([redacted]) as I have not been able to make or receive calls. Despite replacing the dead battery at Best Buy on 10/6/[redacted], the phone still displays "No line." I suspect it might be connected to the wrong line due to the complex setup by Comcast technicians during installation. After unsuccessful attempts to seek assistance via chat, I encountered issues using my standby cell phone for verification with Comcast. Although AT@T could provide a solution, their office proximity is not beneficial as I am not their customer. I kindly request Comcast to contact me via email or on my cell phone ([redacted]) to arrange a technician visit to address this issue promptly. Thank you, Joyce James

I recently experienced an internet issue and reached out for help multiple times. After a few hours, I received a call back from a person named Stacey. I used to work at Verizone Telephone. The way Stacey spoke to me was highly unprofessional and disrespectful. If any Verizone employee treated a customer like this, they would have been sent home without pay. However, a person named Michael later called me, showing respect and concern. Stacey's behavior towards customers is unacceptable. I wish to bring this to the attention of Comcast management, as no customer should endure such treatment. I am considering contacting the Maryland Public Service regarding this matter. I expect a genuine apology from Comcast management for this incident. Thank you.

Three months ago, my Comcast bill exceeded my budget. After agreeing to a two-year contract at $[redacted] a month to keep the bill stable for 24 months, I was surprised to find my latest bill at $[redacted]. Contacting Comcast via phone to inquire about this discrepancy, I encountered difficulty. The customer service representative, who spoke Spanish, could not provide a satisfactory explanation, only insisting my plan had not changed. Requesting to speak with a supervisor, I waited on hold for over 30 minutes without success. If the bill has indeed increased, it implies a breach of the contract allowing me to seek alternative service providers. Yet, I am unable to connect with someone who can address this issue effectively.

My income is fixed and I need to keep my triple play bill under $[redacted] per month. I had been paying $[redacted].95 for almost two years, and now it has increased to $[redacted].90 due to changes in my original contract. Although my contract was supposed to end in December [redacted], it was altered when I attempted to add home security services. As a result, I lost access to TNT, CLTV, and Investigation Discovery. To reinstate these channels, I am being asked to pay $[redacted].73 per month for two years, which I cannot afford alongside upcoming gas and electric bills. I seek assistance to restore the lost channels without incurring further costs, as I previously enjoyed them at a lower rate. I do not subscribe to any premium channels, only the ones I regularly watch. Your help in this matter would be greatly appreciated.

I have been a loyal customer since [redacted]. Recently, I lent my niece my iPad for school, and now I need a new one due to my poor eyesight and health issues at the age of 76. Despite calling three times, I have been denied a replacement each time. I believe Comcast could extend some goodwill towards a long-term customer like me by providing another iPad. I am not looking for a bill reduction, just a way to enjoy Netflix and On Demand services. I have had difficulties reaching a Manager as well, with customer service representatives claiming to have spoken to one on my behalf, but I have never been able to connect with them. I feel that a company as large as Comcast could easily cover the cost of a new iPad to ensure customer satisfaction and loyalty over the years. Thank you. Barry S.

Issue #1: I signed up for internet service with Comcast and received Xfinity. The installer's work was subpar. He made a mess by hammering a hole in the wall and didn't properly install the cables, leaving them strewn across the room. I want to request for a revisit to fix this. Additionally, I can't locate my login credentials and I am unsure of the billing process. Ruth L. from Brookdale, residing at [redacted] Southbrook Drive in Jacksonville, Florida, needs assistance.

On Tuesday, your installers were working near our property and accidentally drove across our grassy area, leaving a large rut in our yard. Despite assurances from the workers that they would return to fix the damage, we have not seen any repairs yet. My husband, who has health issues causing breathlessness, reached out multiple times to no avail. Today, when I called in, I was directed to a department to address the issue, but ended up being disconnected after the third transfer. We kindly ask for the prompt repair of our yard, as my husband's health prevents him from doing it himself. If necessary, we will arrange for Hoffman Nursery to perform the repairs and bill appropriately. Our address is [redacted] Falls Ave, Wabash, In [redacted], adjacent to our neighbors Dave and Audrey Hahn. Thank you for your attention to this matter. Sincerely, Robert & Henrietta Leonard.

I had set up an appointment with Comcast for adding internet service to my package for 7/21 @ 10-12, but the technician did not show up. Despite calling Comcast the same day, the rescheduled appointment from 2-4 also resulted in a no-show. To make matters worse, Comcast billed me $60 for installation and internet service not provided. On 10/4, after an hour-long call with three different representatives, the issue remained unresolved. Jaimie mentioned a credit, which was never applied. A subsequent service appointment on 10/20 had the tech show up, but the connection issues persisted. Resolving the credit matter is crucial, as it has caused significant dissatisfaction. My account number is [redacted], and I am requesting a full credit of $60 for installation, 3 months of $24.99 internet, and $11.00 for the modem promptly.

I have limited knowledge about electronics. Recently, a Cisco modem, the DPC3941T, was installed in my home, and I believe it's also a router. I need to ensure it meets specific specifications for me to control my Honeywell thermostat with my Samsung S6. Can someone confirm if my router matches the following requirements: 1. Broadcasting on the 2.4 GHz range (can be checked by the network SSID). 2. No limit on the number of devices that can connect. 3. Configured for DHCP (devices with an IP address of [redacted].[redacted].x.x indicate DHCP failure). 4. Using security protocols like OPEN, WEP_PSK, WPA_TKIP_PSK, WPA2_AES_PSK, or WPA2_MIXED_PSK. 5. Recommended security types are WPA2_AES_PSK or WPA2_MIXED_PSK. 6. Ensure ports [redacted] and [redacted] are not blocked for connecting a Lyric T-series thermostat. 7. A standard home network without the need for webpage login like a guest or enterprise network. Your help is greatly appreciated. Best regards, T.K.

We have noticed unexpected additional charges on our account that customer service could not explain. According to the sales representative, we were supposed to pay $69.98 per month before tax, with the first month free as per our contract. However, we did not receive the free month and have been consistently charged a higher amount. We switched from our previous services, incurring a $[redacted] cancellation fee, only to find discrepancies in our current charges. Despite setting up services on July 13th, we have been charged $45.76 in July and $47.16 in August, with inconsistencies the customer service representative could not clarify. Our sales representative, David B., informed us that autopay was arranged with our card details, yet customer service claims it was not established. We are seeking assistance in addressing these billing issues promptly.

Hello, my name is Adam Chatterton, and I manage Paradise Fitness located at [redacted] Carillon Market Street in Carillon Beach at the west end of PCB. We have Comcast services including cable, internet, and phone. Currently, our phone line, internet, and WiFi have been out of order since the hurricane, affecting our ability to handle gym inquiries, process credit card transactions, and meet member demands for WiFi access. Furthermore, the cable channels on the TVs attached to three treadmills and two elliptical machines are not functioning. Despite my attempts to troubleshoot by unplugging and resetting the router and modem, the problem persists. Could you confirm if the outage is widespread in the area or specific to our location? We are eager to get our services restored promptly. Thank you for your assistance. - Adam Chatterton

Yesterday, on October 27 at noon, I had a triple play package for $83, which unexpectedly got disconnected without my request. After a long call with three different Comcast agents, the last one suggested I keep what I had, but later that night, I discovered my internet was gone. When I contacted Comcast, they said I needed to sign a new contract to reconnect. Now, I'm left with slower internet at a higher price compared to my previous plan that included TV, voice, and faster internet. As a loyal Comcast customer, this experience has been a significant letdown. N.M. [redacted] [redacted]

I recently signed up for services, and despite some issues transferring my phone number from Wave to Comcast, Alan from Comcast mentioned that the technical problem was identified last Friday. I was expecting a call from him on the same day to provide an update, but unfortunately, I did not receive any. This morning, I tried self-activating my account following the prompts provided by customer support. While my internet is connected and working well, I am facing trouble with the phone service when connected to the modem. Surprisingly, the phone works fine when connected to a second modem provided by Wave along with their phone/internet service. Could you clarify if the phone service is currently being provided by Comcast or Wave?

There is a low-hanging Comcast cable in front of my house and driveway. It keeps hitting my truck's windshield whenever I enter or leave the driveway. I reported this safety hazard to Comcast nearly two weeks ago after a fireman identified it as their cable. Despite emphasizing the urgency and safety concerns, the cable remains dangling. It is crucial that this issue is addressed promptly before a potential accident occurs, as it poses a risk to my property and safety. Your immediate attention and action are required to resolve this matter promptly.

I do not have an account number and I reside in a townhouse community. On October 19th, a repair technician visited our complex and placed a temporary black wire behind 2 rows of units. The technician mentioned that someone would return with a permanent wire to bury. It's unclear if replacing the wire is necessary as I am unsure if any residents in those units have Comcast services. The black wire remains present and poses a tripping hazard. Unfortunately, I am unable to contact customer service due to the lack of an account number. The complex is located at Williamsburg Ridge, Stillwater Rd., Mahopac, NY. Accounts for the units follow a pattern, for instance, [redacted] Williamsburg Dr., [redacted] Williamsburg Dr., up to [redacted] Williamsburg Dr. With 89 homes in this community, there are definitely Comcast customers. I kindly request assistance in burying or removing this wire. Thank you, Laura Hull.

Last month, I contacted Comcast to update my Visa debit card number. During the call, the representative offered to take a payment for my monthly bill, even though I already have automatic payments set up. I agreed and paid my bill on 10/4. However, on 10/27, Comcast withdrew another payment, causing an overdraft in my bank account and resulting in bank fees. I am seeking compensation for this error. I can be contacted via email at [redacted] Thank you.