Comcast Customer Service Issues

Approximately two hours ago, we experienced a severe rainstorm with lightning and thunder. Following this, all three of my Comcast services (internet, cable TV, and telephone) ceased to function. After contacting the customer service [redacted] number twice, I was able to secure an appointment for three days from now and was also placed on a wait-list for tomorrow. I attempted to clarify with both of the customer service representatives that this was a Comcast outage and needed to be reported to the appropriate escalation team, but unfortunately, my message did not seem to get through. I kindly request a callback at your earliest convenience. - M. W. (Cell # [redacted])

I am currently behind on my bill for July and August, totaling $[redacted], and now it's September. I've been struggling to make this payment as it's quite high. While I acknowledge the amount I owe, I'm hoping to inquire about the possibility of breaking up the past due balance into smaller payments along with my regular bill until I can fully pay it off. Being a single mom with a daughter who's a high school senior, having internet access is crucial for her homework. I'm willing to forgo TV channels to prioritize the internet, which is essential for us right now. Despite working, my income is limited, and I'm facing financial constraints. I truly value my Comcast services but the cost has become unmanageable. Falling behind has made it difficult to catch up. I kindly request your assistance in restructuring the past due amount so I can afford the internet and gradually settle my dues. Your help in this matter would be greatly appreciated as my daughter requires the internet for her studies. Thank you for your attention to this matter.

Today, on September 4th, [redacted], a Comcast technician visited to work at the back of my property. I understand that it is necessary for them to access certain areas for their tasks. However, after completing the job, I discovered that my gate was left open. Unfortunately, my dog has escaped and I haven't been able to locate him. It is concerning that the worker did not close the gate, leading to this situation. I urge Comcast to address and remind their employees about the importance of closing gates on properties they access. It is distressing to think that a stranger could enter my property and not take care to leave it secure. I kindly request follow-up on this matter and would appreciate an apology for the oversight.

I have been a loyal Comcast customer for twenty-three years. I have always supported the company, but a recent unjustified increase in my bill has left me frustrated. Despite contacting Customer Retention and speaking to representatives like Richard, the solutions presented were not satisfactory. The lack of options for my desired channel lineup and internet speed at an affordable price was disappointing. Additionally, the language barrier with some representatives made communication difficult. Furthermore, having to wait in line to return equipment after such a long tenure with the company was frustrating. As a long-time customer on a fixed income, the sudden price increase is burdensome. It is disheartening that after so many years, I am not being treated well or fairly by Comcast.

Since January [redacted], I have been encountering messages on my computer about my Comcast account settings being out of date, server unreachable, and internet interruptions. I contacted DELL for help, spoke with Comcast online, had a technician visit my home, and even replaced my modem as advised. Despite all these efforts, the messages keep appearing, making it difficult for me to access anything. Today, a technician was scheduled to come but canceled as he mentioned the issue might be beyond his capabilities. I am frustrated as the problem persists even after multiple attempts to resolve it, including numerous calls to Comcast Support and visits by technicians. The high bill adds to my dissatisfaction, especially without any discounts for the recurring service issues.

We have been experiencing issues with our Comcast internet for 3 days now. Despite a technician's scheduled visit between 10am and 12pm today, the vehicle parked in our driveway at 12:15pm but left without resolving the problem. We are still without internet and need assistance. Our account phone number is [redacted], but please contact me at [redacted] since my husband's number is unavailable. Our location is [redacted] 1/2 E Main St, Bartow, FL. Our address is distinguishable by the number "[redacted]" above the front door, as the neighboring duplex has "[redacted]" displayed on their entrance.

We are Comcast customers and faced internet issues. Three days ago, my husband contacted Comcast to fix it. They scheduled a visit for today between 10 am and 12 pm. A Comcast technician arrived but left without addressing the problem. Our address is [redacted] 1/2 E Main St. in Bartow, FL, a duplex with the address displayed on the side of the building. Despite our efforts online, we couldn't resolve the issue. We request Comcast to send a technician back urgently to rectify the internet problem today.

I am a Verizon customer, not a cable subscriber with your company. For the past three days, I've been attempting to reach your tech support to address the issue of cable wires hanging outside my apartment window. Despite explaining that I am not a customer, your customer service team refused to assist and connect me with tech support to resolve this safety concern. The Comcast customer service representatives were unhelpful and rude. If this matter is not addressed promptly, I may need to involve the electric company to remove the hazardous cable wires. I urge you to contact me as soon as possible. Minnie

Good afternoon, I'm Bob Hollis. I need assistance regarding an unresolved billing matter. We relocated in June and I cancelled our service with a zero balance. After querying about the amount owed from the beginning of the month until the cancellation, a representative informed me it was $74. With her on the line, I settled the balance. She mentioned there could be another bill to come by mail, but as our mail was forwarded, I planned to pay it upon receipt. However, we never received another bill, as the house was sold. We are up to date with payments at our new address. Recently, a Collection Agency contacted me claiming Comcast had forwarded an outstanding bill to them. I declined to pay and requested to resolve it directly once I ascertain its validity. I seek clarification and a resolution to this matter, having fulfilled all requirements, including the transfer of service to our new home. I look forward to discussing this further.

Please be aware of a potential issue involving the National Security Agency and their hi-tech equipment allegedly influencing free will. They might attempt to obtain personal information through multiple calls or chats, pressuring employees for data they do not wish to disclose. If faced with such inquiries, your staff can politely decline to provide more details. Regarding a charge of $9.95 on the bill, is that for the equipment box? Kindly confirm if you understand my message and address any confusion.

Dear Customer Service, I recently received a survey from your company after the response date had passed. I wanted to share my concerning experience with a phone call I made on August 29. I contacted your number to inquire about my account and spoke with a man claiming to be from Xfinity. He asked for personal information and access to my computer, stating it was hacked. He then connected me to someone from Tydan Tech for computer repair. The Xfinity representative named himself Mark Parker, and the person from Tydan Tech identified as Kevin Lewis, both with distinct Indian accents. Realizing the potential security risk, I contacted Xfinity again and was assisted by a helpful female employee who confirmed that there was no employee named Mark Parker. I contacted my bank immediately to halt any unauthorized transactions. Although an attempt was made to withdraw funds, it was unsuccessful due to the precaution I had taken. I am reaching out in the hope that this situation can be prevented from happening to others. I also mentioned to one of your staff members the possibility of reverting to the introductory service price of $24.99 per month due to these issues, as I am currently being charged $49.95. Thank you for your attention to this matter. Best regards, Tom J.

My services were disconnected on Thursday, July 5, [redacted]. A new tenant in my apartment building was mistakenly given my apartment number, B7, instead of hers, B5. I only discovered this issue on the morning of July 10, [redacted], after returning from two weeks away for my father's funeral on July 2, [redacted]. I have spent over 15 hours on the phone and 3 hours in the store with various Comcast employees. Despite several interactions, the Corporate Escalation Department has assigned me four case numbers and one billing case number with no resolution yet. I did not request disconnection, and my account should be reinstated to the services agreed upon on April 28, [redacted], which include Internet and 30 TV channels as indicated on my bills. I have been disconnected multiple times since this issue arose, but I have been a Comcast customer since December 25, [redacted], with timely payments. I have requested to switch to the Internet only $19.99 plan and be removed from the Instant Stream package and resolved an issue with the Instant TV package not working correctly. I'm also seeking credits on Reconnect Fees, Late Fees, and Broadcast Fees which I want resolved before making any payments or terminating services. I have attached billing and phone records for reference.

I recently received a call from a debt collector claiming I owe Comcast $[redacted]. I explained that Comcast is not available where I live and I have never been a customer. It turns out someone in Detroit, Michigan, used my SSN. I returned the fraud package, but they said it was from the wrong year (Mar-May [redacted] instead of [redacted]). I provided bank statements and a copy of my driver's license, which they disputed as illegible. I resent clearer copies and hope this resolves the issue. I've been at the same address for over 6 years and have been on the town council for 3 years. I am frustrated as Comcast is giving me the runaround, and this false debt is impacting my credit report. I hope Comcast will correct this error promptly once they receive the updated documents. - Melvin C. Moser

Our September bill does not reflect our new plan. We changed plans on September 7th because the modem Comcast sent us didn't work. We had to go through the hassle of getting a second modem due to technical issues reported to Comcast, and the service was too expensive. I need an explanation as to why our bill doesn't show our new plan. We request Comcast to clarify this issue and reduce our current bill by waiving the $60 service charge for the faulty modem installation, which required multiple calls for activation due to firmware issues that prevented changes from being saved.

Our September bill doesn't show our updated plan. We switched plans on September 7th as the modem provided by Comcast was faulty. Even after receiving a second modem due to tech issues, the service was expensive. We would like Comcast to clarify why our bill hasn't been updated to our new plan and to lower the bill due to the unnecessary and poorly handled installation of their faulty modems.

Hello, I'm Megan Creech. I need assistance with our home account under my father's name, George Creech, at [redacted] West Brevard Street, Tallahassee, FL [redacted]. Our account is past due due to a payment issue returned by the bank. I am seeking to set up payment plans to avoid service disconnection. I get paid bi-weekly and can make payments on the 28th of September, 3rd of October, 12th of October, and 26th of October to bring the account current. Assistance in resolving this matter without service disruption would be greatly appreciated. Thank you for considering our situation. Megan Creech

Good afternoon, my name is Martin R. I have been a loyal Comcast customer for several years. Recently, I placed an order for an iPad mini, but unfortunately, I received a sealed box with packing foam instead. I have reported this issue multiple times with no resolution. I have reached out to both parties and have also contacted the FCC. I am considering getting a lawyer involved due to feeling unfairly treated. I have decided to disconnect my services with Comcast and withhold this month's payment until this matter is resolved. I am seeking a peaceful resolution as this situation has caused me a lot of stress and frustration. The iPad is no longer a priority, I just want this issue sorted out properly.

I am writing to address an issue with my account regarding equipment that was replaced by a repairman on March 31. The old modem was replaced because it was no longer functioning, and the repairman took it with him. I received an email from Comcast on April 20 confirming the receipt of the old equipment Model #TG862G and Serial #901ACA4BD132. Since then, I have been billed for equipment not returned, despite having proof from Comcast that it was received. I have not paid this portion of the bill and request that the charges be removed promptly to avoid any service interruptions. I urge you to review the email from Comcast regarding the returned modem and address this billing discrepancy as soon as possible. Additionally, I recommend that Comcast include a billing number on the bill for easier communication in such matters. Thank you for your assistance in resolving this matter. - M. Freeman

I received a call from an unknown number, ‭+1 [redacted]‬, claiming to be from Comcast and offering services. The caller had detailed information about me, including my name, phone number, email, address, and current plan. They attempted to send me a link via email, but it did not arrive, raising suspicions about their legitimacy. The link, in French and oddly spaced, seemed suspicious. The person on the phone explained the French content was to accommodate French-speaking customers, a dubious explanation. I ended the call and blocked the number immediately, later blocking a text from them. Many online users have complained about this number calling repeatedly. I urge Comcast to investigate and address this potentially fraudulent activity to protect customers from such scams and ensure their safety.

Last week, I visited the Six Mile Cypress storefront in Fort Myers to arrange for my service to be transferred to my new apartment. I spoke with Agent Ashley for a self-install setup since I couldn't do a walk-through until today at 3:30 p.m. I originally scheduled for Tuesday but had to change it to Wednesday due to my late access to the apartment on Tuesday. Despite explaining this, there seemed to be confusion on the chat line with the appointment. I received a call yesterday that a technician would arrive on Tuesday morning, which is not what I had requested. This miscommunication has led to wasted time and frustration, impacting my work as an online seller. As someone with experience in retail management, I value good customer service, which unfortunately seems lacking in this situation. I hope that my installation on Thursday goes smoothly to avoid further issues.