Comcast Customer Service Issues

My system was recently hacked and requires a full reset. I am currently disconnected from the system and unable to stream using Roku. My mobile device is also experiencing slow internet connection issues. The company associated with tracking, World Computer Support Services, had their devices scrambled a couple of days ago due to the hack. Additionally, my DirectTVNow account was accessed through my Roku device, so I had to reset the service. For further assistance, you can try contacting [redacted].

I am experiencing issues with my computer's internet connection for the past five days. Despite having reliable service on my cell phone, the connection on my computer is sporadic. I have contacted Comcast multiple times but the technicians have been unable to resolve the problem after five visits. I am feeling frustrated and believe I am being overcharged as the service I am receiving does not meet my expectations. I am eagerly waiting for my contract to end. It has been challenging to reach a live person for assistance as I am often directed to automated services. I am seeking a prompt and effective solution to this ongoing connectivity issue with my computer.

I am a psychologist and the owner of two websites that have been blocked by Comcast, despite my patients requesting the sites to be unblocked. A traceroute has confirmed that Comcast is blocking the sites. My patients received a VPN link to access my services, but this may not be known to other potential patients who are Comcast users, preventing them from discovering my sites. I am in the process of consulting with legal advisors regarding the impact of this block on my business, suggesting possible 'Tort of Negligent Interference'. I am interested in resolving this matter promptly and would appreciate a response within 10 days to avoid legal action. Regards, Felix E. www.the-heath.co.uk and www.felixeconomakis.com

Hello, My family and I have been loyal customers of COMCAST since [redacted]. However, I am now facing an issue that has made me question our relationship. In December [redacted], we were moving, and I promptly informed Comcast of our plans. Despite providing all the necessary details and settling my final bill of $56.46, when I tried to reactivate our services, I was informed of an additional $[redacted] charge with no explanation. I have requested clarification from Comcast without success. I hope that my concerns will be addressed promptly and respectfully. Thank you for your attention to this matter. Sincerely, C. Kimbrough

I need to report a broken ground wire on a utility pole near my back yard. I am not a Comcast customer, but I have Cox Cable service. A Cox technician examined the wire and determined it belongs to Comcast. I've been attempting to contact Comcast for the past two hours, but I can't get through their automated system as I am not a customer. Please send a Comcast technician to fix the ground wire that got damaged when I was removing a vine on the pole. My name is John R., and I reside at [redacted] South 110th Street, Omaha, NE [redacted]. You can reach me at [redacted].

This morning, a technician installed a new modem, but after they left, both internet and phone service were down. I spoke with Jeanette, who fixed the internet issue; however, the phone service is still not working. Outgoing calls are possible, but incoming calls cannot be answered, and I can only hear a dial tone without being able to speak. It is crucial to fix this as my husband's pacemaker monitor connects to his doctor via the phone. I was informed that the problem may be due to keeping our old phone number. I was assured that someone would reach out today, but no one has contacted me yet. With the weekend approaching, I am anxious about the monitoring issue with my husband's pacemaker. Kindly contact me urgently. Thank you.

I recently moved into a new townhouse and I am experiencing connectivity issues with my Comcast services both for personal and business use. Despite contacting support, the problem persists. I urgently need someone to come to my new office to fix the network connection problems so I can resume running my $4 million IT consulting business without interruptions. Please, contact me on my cell at [redacted] to schedule a visit to rectify this issue promptly. J. C. Managing Partner JPC PARTNERS LLc [redacted] Niblick Lane Wallingford, PA

We had the preferred package for a year at $[redacted]. However, this week we received a bill for $[redacted]. I was informed last year that in case of a price increase, I could call to renew the discount. After calling four times and experiencing disconnections, I finally spoke to a representative on Thursday, May 26. I explained our financial situation due to disability and fixed income. Unfortunately, the discount was not renewed, and we were offered the starter package, leading to loss of channels we enjoyed. Subsequently, our computer system noticeably slowed down after this conversation. As loyal customers for about 25 years, I had expected better customer service. I believe a reasonable solution could have been reached to ensure we could continue enjoying the services we had for the past year. If a satisfactory resolution is not provided, we may consider switching to another service provider.

On Friday, July **, our electricity was out for two hours, and one of the DVRs is not connecting to the TV. The other three TVs and the internet are working fine. I have tried unplugging and rebooting the non-working box multiple times, but it's not completing the process, showing only the time. Can someone please send a repairman to fix this? If a new DVR is necessary, could it be installed as well? We are not available on Monday but will be home after that. We are willing to pay a service fee if needed. Thank you for your assistance. My name is Necdet Cagil, and my account number is [redacted]. My address is [redacted] SE Erwin Rd, Port St. Lucie, FL, [redacted].

I am writing regarding ongoing issues with Xfinity. In February, I noticed my bill increased due to another person using my screen name, resulting in me being billed for their services. Despite contacting Xfinity, the situation remains unresolved. I cannot access my account, my services are shut off, and I have been asked to pay for services I did not use. This has left me without WiFi for my business and caused inconvenience to my family. I seek a resolution to this matter promptly. Thank you. John MacLennan

Name: R. Williams Address: [redacted] Parslow Drive, Apt. [redacted], Muskegon, Michigan Order Number: CR[redacted]91 I added channels on Friday night, August 3rd, and was informed they were free for 30 days. Since then, there have been no changes or updates. I have reached out via phone and live chat but received conflicting information. To prevent any misunderstandings, kindly cancel the 30-day trial, as I cannot afford full cable TV. On the night I added the channels, I was trying to watch "The Closer" marathon on channel LIFE [redacted], but ended up with more channels instead. Despite the lengthy ordering process, the desired show was missed. The channels remain unchanged, and I have two TVs.

I turned on the TV on Friday night around 8 pm to find my favorite show, "The Closer," on Life channel [redacted]. I called Xfinity to request this channel, and the agent offered me a free 30-day package even for both of my TVs. After waiting for 40 minutes, the channel did not show up. When I called back the next day, another agent said it would only work on one TV but ensured it would be fixed after midnight on Saturday. However, when I checked at 12:20 am, nothing had changed. Frustrated with the long wait times, I decided to cancel the 30-day free package altogether.

Please review my previous history. I require a technician to come and fix the box hanging by a wire on the powerpole near my yard using a bucket truck. I have been experiencing poor cable internet and phone service since the hurricane in [redacted]. I have already replaced the boxes twice and had technicians visit my house on two occasions. Despite numerous online and phone conversations over the past two months, I have been repeatedly assured that a technician would arrive within 24-48 hours to resolve the issue. Only one technician has acknowledged the hanging box as the problem and promised to send someone with a bucket truck within the mentioned timeframe, which has now passed. I was told the same information on Saturday, but no one has shown up yet. I kindly request for someone to fulfill their promises promptly.

I have been informed repeatedly that within 24 to 48 hours, a technician would arrive to fix the box hanging from the power line in front of my house since the hurricane in [redacted]. Despite assurances from customer service during more than six conversations, no one has arrived to address the issue. The white box, damaged by lightning, is affecting my Internet and phone services. Despite a technician showing up and acknowledging the problem two weeks ago, no further action has been taken. I have documented all these interactions and broken promises. The continued delays and empty assurances have caused significant frustration and wasted time. I have followed all instructions and requests, and now I urge for a definitive resolution to this matter.

Last month, I called to inquire about charges on my statement and was transferred to technical support. They arranged for a free in-home visit. A service technician came a few days later, checked my lines, and installed new modems, confirming no charge for the visit. However, my recent statement shows a $70 service visit fee and a $10 late fee. This discrepancy must be resolved promptly.

On May 10th, Xfinity technicians visited our residence to address our cable TV issues. A new cable box was installed along with some additional equipment and the underground line was inspected, with assurances that it was working properly. However, two weeks later, another technician determined that the underground line needed replacement, which was scheduled for mid-June. Unfortunately, when a subcontractor came to dig a new trench, it was on the wrong side of the house. Despite contacting Xfinity, the issue has not been resolved, and it is now nearly three months later. We are requesting a timeline for when the cable will be relocated correctly and the installation completed. Additionally, we expect reimbursement for the months of service we have been paying for without actually having cable TV.

I am disappointed with the customer service I received. My wife, who manages our bills, called but was not allowed to discuss our bill with two of your representatives. This was never an issue in the three years we've been customers, especially since she recently made changes to our account and pays using her own checking account. I am frustrated by this experience and will be exploring other cable options.

Following a 4-5 hour outage in early July, our email service has been unreliable. Periodically, it connects but often disconnects unexpectedly. A technician checked our home for cable issues, discovering low levels. Despite suggesting outside problems due to the recent outage, he found low levels on the trunk line in the backyard. Assured of a follow-up after repairs, we experienced another outage on 8/7/18. I am seeking compensation for these recurring disruptions. It strikes me as ironic that a company specializing in email services lacks an email contact. The absence of this contact option suggests they may struggle to address customer concerns effectively.

I am experiencing several issues, with the most urgent one being my Xfinity Mobile account. Unfortunately, one of my iPhone X devices, specifically the Space Gray one, has been stolen. Initially, I was uncertain of the situation, so I suspended the data plan but continued to pay the monthly charges and insurance. Today, I confirmed that the iPhone X was indeed stolen. I am not interested in getting a replacement, especially considering the high cost from Assurant, so I requested to have the stolen device removed from my account. Despite being told it's impossible, I believe it is the fair and only solution. Frustrated with Comcast/Xfinity, I am considering canceling all three phones, other services, and disputing any claims. I am currently taking steps to address this issue with the BBB, Consumer Affairs, and other relevant agencies.

I believe I have been treated unfairly by Comcast. I moved from my old address on April 30th and called on May 2nd to change my cable plan. Despite not moving into my new place until June 1st, I was informed at the store that I didn't owe anything on my old bill. However, I received a bill in the mail with an outstanding balance of $[redacted] from the old address. The customer service agent I spoke to confirmed she explained this matter to me and assured me she would request the credit department to adjust my bill. When I spoke to a supervisor and asked her to review the recording of our conversation where the credit was promised, she refused and was unhelpful. I believe Comcast should honor the agreement the customer service agent made with me, even if it was not properly documented.