What do I do if my Xfinity TV or internet is out?
In a nutshell: Xfinity offers TV and internet services, with troubleshooting steps listed in the article. Check for service outages in your area. Restart the modem if necessary. Use the
Introduction
Xfinity offers several services, including TV and internet. If you're having service issues with your internet connection or the TV doesn't work, read this article for a step-by-step guide on resolving the issue. If both Xfinity TV and the internet are out, check for a service outage in your area first. To do this, follow the steps below.
Log in to Your Account
Go to xfinity.com and tap sign in. Then, use your email address, username, or mobile phone to log in.
Tap the Account Icon and Click Support
Navigate to Common Solutions and Tap View Status Center
Check the banner on the top of the page for any service outages in your area.
Tap Restart Modem
If there's no outage, a pop-up that says, "Everything looks good" should appear. When it's red, this means Xfinity is aware of the problem and is currently working on it. Green means there are no outages, but if you still don't have internet or TV, consider rebooting your devices by clicking Restart Modem. Follow the on-screen instructions on how to restart your modem.
Another way to check for service outages is to use the Xfinity Outage Map. To do this, follow the next step below.
Check the Outage Map
Use this link: https://www.xfinity.com/support/statusmap
Enter the service address to check for outages. If there's any, you can see the basic description of the outage along with the estimated time to resolve it.
You can also text OUT to 266278 to check for outages in your area. Note that messaging rates may apply.
If you're still having problems, check the physical connection of your devices. Unplug them and plug them back in. Make sure the cable connections are secure. When you have the TV connected to the DVD player or TV Box, ensure you're on the right input or channel. Also, unplug the TV box from the outlet, wait for 15 seconds, and plug it back in. If you still can't resolve the issue, contact technical support.
To receive technical support, follow the next step below.
Visit the Contact Us Page
Use this link: https://www.xfinity.com/support/contact-us
You can chat with an Xfinity Assistant or troubleshoot with an Xfinity Assistant. Follow the on-screen instructions to resolve your problem.
Conclusion
You might have also overlooked your payment to Xfinity, so if the internet or Xfinity TV still isn't working, confirm your account status first. Check if you have made the payments or contact the billing team if you have issues. When the problem still isn't resolved, you might want to report your issue or schedule a repair appointment online. To do this, get in touch with their Customer Support.
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