Verizon FiOS Help Pages

Verizon FiOS Customer FAQ, Forum, and Online Help Desk

Average time to fix: (38 hours)
Busiest time: 2:15pm
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Recent Verizon FiOS help topics searched

Want to only keep internet
Change Verizon FiOS order
There's a one time charge on my bill for **.** , i want to dispute it or see what it's for
The router is connected, and the router settings is showing up that the Ethernet cable...
My voice operated feature on my TV does not work on any of my TVs also the program info...
www.facebook.com*profile.php?id**************** *****@***.com ******** **************
www.facebook.com*profile.php?id**************** *****@***.com *my profile is disab...
hello .. I'm from Ukraine ... my personal Facebook account is blocked .. help www.faceb...
I just subscribed to Starz on my iPhone and I cannot get it on my tv why
I wish to cancel my service for * months . I will be away.
Our bill this month is higher than it normally is and i see a new charge on the bill fo...
I'm still having an issue streaming nesn. I've hand a trouble ticket open for weeks. CA...
Need help with phone features like call forwarding and voice mail messages.
Active my version phone with a AT&T SIM card need code please please please I'm stuck a...
We are having issues with our internet and fios . It has stopped working and want to ha...
Fios has informed us that we have old equipment somewhere and need an upgrade? How to h...
Get help with my issue

Verizon FiOS Online Help at verizon.com - Info & Stats

Help desk address
https://www.verizon.com/Support/Residential/contact-us/email-us.htm
Call-back available
NO
Department you interact with
Customer Service
Help desk hours
24 hours, 7 days
What is the busiest time for help
2:15pm
Average turnaround time
38
Rank amongst all ways to reach them
10
Other means of communication
phone, facebook, web
Communication customer rating
65%
Quality of help rating
48%
Votes for online help
6,190
When this was last updated
Fri Mar 27 2020 10:00:00 GMT+0000 (UTC)
Best phone number
888-910-4366

Verizon FiOS Help Pages: What to Know

This is the Verizon FiOS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Verizon FiOS's best customer help page or faq or forum, this is the best entry point according to 126,522 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (888-910-4366) which we show above. Sometimes when you dig through the various help topics and volumes on verizon.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Verizon FiOS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Verizon FiOS: General Information

Verizon FiOS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Verizon FiOS using 3 different media: phone, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 888-910-4366 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Verizon FiOS.

Do Verizon FiOS and GetHuman work together?

GetHuman has no relationship with Verizon FiOS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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Verizon FiOS Contact Info

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