Verizon FiOS Help Pages

Verizon FiOS Customer FAQ, Forum, and Online Help Desk

Verizon FiOS Help @
Customer Help
  • It takes an average of 38 hours to fix issues starting at their website.
  • This link goes to the Customer Service section of their help site.
  • The most trafficked time of day is around 2:30pm.
  • Common topics include Lower My Bill, Cancel Service, Dispute a Charge, Service Outage, Change Plan, and more.
Since there is a phone number available, we have to recommend calling Verizon FiOS and talking to a real human being instead of searching their help site for answers.

Recent Verizon FiOS help topics searched

I am a new customer. I am unable to access my account and I am unable to add my ACP enr...
I just would like to purchase the Wi-Fi box for our new home we moved to.
My internet speeds are not what i'm paying for.
Router is on. Have reset multiple times. Still no Internet. Have gone through automated...
Considering changing to Verizon Fios from Xfinity but very difficult to speak with some...
My internet is terribly spotty. Keeps going on and out
return one cable set top box
I'd like to change the time for my service installation.
Im getting charged for rewards that I have. I had a reward of an Xbox and they sent me...
I have Verizon first at my house. **** Golf CT , Baldwin, MD *****. My old phone numbe...
Cannot complete installation due to missing ONT
I am trying to get Amazon Prime to watch football on Thursday nights
I have a Verizon FIOS service appointment tomorrow between **:**-*:** pm that I want t...
New customer information
FIOS router not working , no dial tone for home number **********

Verizon FiOS Online Help at - Info & Stats

Help desk address
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help2:30pm
Average turnaround time38
Rank amongst all ways to reach them10
Other means of communicationphone, facebook, web
Communication customer rating51%
Quality of help rating81%
Votes for online help6,224
When this was last updatedWed Nov 29 2023 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-837-4966

Verizon FiOS Help Pages: What to Know

This is the Verizon FiOS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Verizon FiOS's best customer help page or faq or forum, this is the best entry point according to 126,522 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-837-4966) which we show above. Sometimes when you dig through the various help topics and volumes on, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Verizon FiOS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Verizon FiOS: General Information

Verizon FiOS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Verizon FiOS using 3 different media: phone, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-837-4966 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Verizon FiOS.

Do Verizon FiOS and GetHuman work together?

GetHuman has no relationship with Verizon FiOS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Verizon FiOS Contact Info

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