Verizon FiOS Help Pages

Verizon FiOS Customer FAQ, Forum, and Online Help Desk

Verizon FiOS Help @ verizon.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 10:15am
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Recent Verizon FiOS help topics searched

Service line is down and needs to be fixed
I need them to stop printing and mailing my bills. I receive their bills via my account...
Stop sending paper invoices * bills. I’ve gotten e-bills for over **-years Very recen...
Wi-Fi keeps lagging no matter how many times I call and have the automated system reset...
Our Wi-Fi is constantly lagging. I have called many times and gotten the automated syst...
Verizon FiOS router light is white and solid, but there is no internet connection even...
Currently we were paying way too much for Internet and TV services. I would like to see...
Well I had one of your reps saying they couldn't help me but was quit to get me as a ne...
Luca mobile prepaid sim and Ol*n card doesn’t work.
Replace the router battery
I just upgraded to the Verison Fios gigabit internet and after installation, only the w...
Modem *router is due for an upgrade as current one is outdated. How do we swap this out...
Verizon moved our installation to weds apr ** for the new address, but kept our disconn...
someone from verizon has been coming into my backyard to do services for my neighbor. t...
TV service not working was told need new router after diagnostics. Cannot seem to be ab...
I am having trouble with the caller ID on my TV. When I run the troubleshooter it does...
The light on the router is blinking. The TV shows no signal

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Verizon FiOS Online Help at verizon.com - Info & Stats

Help desk addresshttps://www.verizon.com/Support/Residential/contact-us/email-us.htm
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help10:15am
Average turnaround time38
Rank amongst all ways to reach them10
Other means of communicationphone, facebook, web
Communication customer rating69%
Quality of help rating52%
Votes for online help6,194
When this was last updatedSat May 14 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-837-4966

Verizon FiOS Help Pages: What to Know

This is the Verizon FiOS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Verizon FiOS's best customer help page or faq or forum, this is the best entry point according to 126,522 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-837-4966) which we show above. Sometimes when you dig through the various help topics and volumes on verizon.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Verizon FiOS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Verizon FiOS: General Information

Verizon FiOS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Verizon FiOS using 3 different media: phone, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-837-4966 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Verizon FiOS.

Do Verizon FiOS and GetHuman work together?

GetHuman has no relationship with Verizon FiOS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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