Verizon FiOS Help Pages

Verizon FiOS Customer FAQ, Forum, and Online Help Desk

Verizon FiOS Help @ verizon.com
Customer Help
Average time to fix: (38 hours)
Busiest time: 1:45pm
Use GetHuman's issue-specific help: Get targeted tips, help from customers with the same problem, reminders & more.
Help from a Real Person
If our free tools aren't enough, we partner with a BBB-accredited US company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with an expert

Recent Verizon FiOS help topics searched

My box channels dial on certain channels this is the second time I have called about th...
I need to Activate the ethernet port on my ONT, so that I can install my Firewall. I n...
wifi isn’t working, i reset it like ten times and it’s still not connecting. it’s somet...
My home phone * comes up on peoples caller-ID as unavailable instead of my name.*I was...
I am moving in * week to another city and need to cancel my all my services (phone, int...
our business phones are down
Question with Fios Billing
The router in the basement needs to be moved to the main level - because the security c...
Fios service was disconnected
My internet is ** upload ** download with only a smart tv on
My internet connection is down
Rodent chewed through Ethernet cable outside house !
I forgot my log in information to the app and need to log in to sign up for the ** doll...
customer service how to redeem gift card
I’m trying to connect with Verizon FiOS
What are my options and costs to upgrade my exiting Fios internet?
My router is dead, no lights, nothing. I reported this yesterday. Verizon Fios schedule...

Get help with my issue

Verizon FiOS Online Help at verizon.com - Info & Stats

Help desk addresshttps://www.verizon.com/Support/Residential/contact-us/email-us.htm
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time38
Rank amongst all ways to reach them10
Other means of communicationphone, facebook, web
Communication customer rating67%
Quality of help rating50%
Votes for online help6,192
When this was last updatedThu Apr 08 2021 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-837-4966

Verizon FiOS Help Pages: What to Know

This is the Verizon FiOS help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Verizon FiOS's best customer help page or faq or forum, this is the best entry point according to 126,522 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-837-4966) which we show above. Sometimes when you dig through the various help topics and volumes on verizon.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Verizon FiOS agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Verizon FiOS: General Information

Verizon FiOS has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Verizon FiOS using 3 different media: phone, facebook, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 800-837-4966 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Verizon FiOS.

Do Verizon FiOS and GetHuman work together?

GetHuman has no relationship with Verizon FiOS and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $1 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Verizon FiOS Contact Info

Other Company Help Desks

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!