How Do I Report My Phone Lost or Broken to Verizon Wireless?

In a nutshell: When your cell phone breaks or gets lost, it's crucial to report it to Verizon Wireless promptly. Start by visiting the Verizon Wireless website and navigating to the "

Introduction

It's undoubtedly upsetting when your cell phone breaks or gets lost, especially when you're always busy and on the go. Reporting it to Verizon Wireless through the following steps is important to do sooner rather than later.

What You'll Need

Go to the Verizon Wireless Homepage

Visit the Verizon Wireless website.

How Do I Report My Phone Lost or Broken to Verizon Wireless? (Step 1)

Find the Menu on the Homepage

Look for the three horizontal lines in the upper right corner of the Verizon Wireless homepage.

Click on the Lines

Click on the three horizontal lines to expand the menu.

How Do I Report My Phone Lost or Broken to Verizon Wireless? (Step 3)

Find the "Support" Line

Browse the menu until you find the line that says “Support.” It will be on the lower half of the menu. Click on it.

Use the Search Feature

On the "Verizon Support" page, there's a line at the top that says "How can we help you?" with a small magnifying glass at the end of it. If your phone is lost, type "lost" into the search feature. If your phone is broken, type "broken phone." Don't press enter.

How Do I Report My Phone Lost or Broken to Verizon Wireless? (Step 5)

Find the Relevant Search Result

After you type in "Lost" or "Broken phone," look for the appropriate search term.

If your phone is lost, look for the line that says “Lost in support.” If your phone is broken, look for the line that says “Broken phone in support.” Once you find the line that applies to you, click on that line.

How Do I Report My Phone Lost or Broken to Verizon Wireless? (Step 6)

Locate the Section That Applies to Your Issue

If your phone is lost, scroll down and look for the section that says “Lost or stolen phone FAQs.” If your phone is broken, look for the section that says “What can I do about a damaged device?” Click on that link.

How Do I Report My Phone Lost or Broken to Verizon Wireless? (Step 7)

Read the Sections

Whether your phone is lost or broken, the page you land on will provide substantial information about what you can do next. For example, you'll learn how you can file a claim. Read this information thoroughly.

How Do I Report My Phone Lost or Broken to Verizon Wireless? (Step 8)

Start the Process

Follow the instructions on the page. If you're still having difficulties, move onto the next step.

Contact Verizon Wireless Customer Support

If you still require assistance, reach out to Verizon Wireless customer support for more help.

Conclusion

If your cell phone gets lost or broken, it's essential to contact Verizon Wireless as soon as possible to rectify the situation. The good news is that it's easy to reach customer support, so they can help you start the process.

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report My Phone Lost or Broken to Verizon Wireless? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.