How Can I Fix a Cracked or Broken Verizon Phone?

Introduction

Did you damage your Verizon device? Whether you're dealing with a cracked screen, water or accidental damage, Verizon has several repair and replacement options available. The solution depends on whether your phone is under warranty or covered by Verizon Mobile Protect. Do note that standard warranties don't usually cover accidental damage or cracked screen repairs. You must have device protection to ensure you get your Verizon phone fixed for free or at a lower cost. With protection, you can file a claim to get it fixed. Continue reading for step-by-step instructions on how to fix your Verizon device.

Is Your Device Enrolled in Verizon Protect?

Verizon Mobile Protect includes unlimited claims and may offer $0 deductible cracked glass repairs for eligible devices. For other types of accidental damage, you may only need to pay a deductible, which is often significantly lower than paying the full repair or replacement cost without device protection.

Have you already enrolled your device in Verizon Mobile Protect? You can check your eligibility by signing in to your Verizon account or by clicking “Enroll.” Keep in mind that enrollment is only available within 30 days of activating a new line or device. You may also be able to enroll a device you bring to Verizon, but it generally must not already have defects or a cracked screen.

Once enrolled, you can file a claim to have your Verizon phone repaired or replaced, depending on the extent of the damage. To file a claim, proceed to the next step.

File a Claim To Get Your Phone Fixed or Replaced

Verizon handles device repair and replacement claims through Asurion. Depending on the type and extent of the damage, you may be able to visit an authorized repair location to have your device fixed or mail the device to an approved repair center. To begin the process, click “Start or Track a Claim” and follow the on-screen instructions.

Asurion may ask several questions about your device and the damage to help determine the best resolution for your claim. Depending on your coverage and device condition, you may qualify for either a repair or a replacement device. Repaired devices may also come with a 12-month limited warranty. In some cases, Asurion may request additional documentation to process your claim successfully. If needed, proceed to the next step to upload the required documents.

Upload Documentation

Asurion may also ask you to upload supporting documents before processing a replacement or repair request. This can include photos showing signs of damage or receipts. Review the instructions carefully to ensure you're uploading the right documents and avoid delay.

To sign in, just click Upload documents and follow the prompts on the screen. Make sure the uploaded images or files are clear to avoid delays in processing your claim. After submitting the required documents, Asurion will review the information and contact you regarding the next steps for your repair or replacement request.

Conclusion

Were you able to file a claim for your Verizon device? Claims completed before 4 pm local time may qualify for same-day repairs or replacements for select devices. Verizon Mobile Protect also allows unlimited claims and may cover up to 20 lines on a single account, depending on your plan and eligibility. While Verizon Mobile Protect is one of the more comprehensive protection options, Verizon also offers other plans such as Total Equipment Coverage, Wireless Phone Protection, Mobile Secure, and Extended Warranty coverage. If you have additional questions about Verizon device protection, contact Customer Support for further assistance.