How Do I Check If There's a Verizon Internet or Cell Service Outage?
In a nutshell: If you have Verizon internet or cell service, it can be frustrating if the service isn't working properly and you suspect there's an outage. The telecommunications company offers a way for you to check via its website if there's actually one in your area. The following information can help you determine if there's a service outage instead of an issue with your equipment.
Introduction
If you have Verizon internet or cell service, it can be frustrating if the service isn't working properly and you suspect there's an outage. The telecommunications company offers a way for you to check via its website if there's actually one in your area. The following information can help you determine if there's a service outage instead of an issue with your equipment.
Visit the Verizon Homepage
Go to the Verizon homepage.
Locate the Menu
Find the Verizon menu. You'll spot the menu icon in the upper-right corner of the website, represented by three black horizontal lines to the right of the shopping cart icon.
Open the Verizon Menu
Click on the three horizontal lines on the Verizon homepage to expand the menu.
Find Verizon's Support Link
Browse the menu for Verizon's "Support" link, which is located directly after the "Contact us" link.
Go to Verizon's Support Page
Click on "Support" to go to the "Verizon Support" page. It says "Find the right resources and discover more about your devices and services" directly below the header.
Find the Network Box
Scroll down the support page until you find the box that says "Check network status" and "Enter an address to check for network issues in that area."
Go to Verizon's "Check network status" Page
Click on the "Check network status" box. Doing so will take you to the "Check network status" page.
Locate the Address Box
Look for the "Address" box that says "Add address" within it.
Enter Your Address
Click on the "Address" box, which will cause your phone's keyboard to appear and a cursor to blink within the box. Start typing your address. As you're typing, keep an eye on the addresses that appear below the "Address" box. When you see your address, click on it. If you have an apartment or unit number, type it into the "Apartment / Unit" box below the "Address" box.
Click on Your Service
Scroll down Verizon's support page until you see the "Choose your service" header below the map. There are two options: "Home Internet" and "Mobile." Click on the service with which you're experiencing an issue.
Provide the Follow-Up Information
After you choose "Mobile" or "Home Internet," you'll have to provide additional information to proceed. If you click on "Mobile," you have to enter your cell phone number in the box. If you're experiencing an issue with your internet, you'll have to choose whether you have Fios home service or 5G/LTE.
Check for an Outage
Once you fill in all the information, click the black-and-white "Check now" button. You'll go to another page that will tell you whether there's an outage in the area, there's no outage, or there was a disruption, but service has been restored.
Conclusion
If you need additional assistance, don't hesitate to contact Verizon's customer support team. They can provide you with further information and advise you of the next steps.
Further questions?
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