How Do I Report a Service Outage to Verizon?

Verizon Communications offers its customers a wide range of services including internet, talk and text services. They also sell electronic devices through which you can enjoy their services. Verizon is the second largest communication services provider in the country only surpassed by AT&T.

Verizon's coverage extends all across the country and is often in good working stead. A Verizon service outage affects a lot of people in the US and beyond whenever it happens.

A service outage can affect your internet connection, texts or calls. It may affect one or all of the above services.

Verizon service outages can be caused by a variety of factors. There may be bad weather, power and telephone lines may have been downed or it may be a glitch in Verizon's system.

You should know that Verizon has a feature on their website through which they can send you service outage alerts. You can receive the messages either through the phone or via email.

Troubleshooting

If you are not accessing Verizon's services, you should try several basic troubleshooting solutions before anything else. Verizon's FAQ page has man troubleshooting solutions to issues that may affect their network.

The first step is always to check that the device is functioning properly. Switch it off and then back on again to see if the service outage persists.

You can also try Wi-Fi calling using a different network that Verizon. If the call works on the network, then the service outage has affected the area. If does not, it might be an issue with the device.

Check Verizon's Service Outage Map

The service outage map should be the first place you visit one you can no longer access their services. However, you will need a different internet connection to check the map.

There are also other maps that will notify of the extent of Verizon's service outage such as Outage.Report and downdetector.com. These services offer live outage reports which are very helpful. However, Verizon's map is the most detailed and accurate.

The Verizon service outage map will show you the extent of the outage down to the specific block. You can then decide which course of action to take if the outage affects your area.

If the map does not load or if you can't access the map, you should try visiting the Verizon forums where you will surely get some information about the service outage.

Reporting an Outage

Reporting a service outage to Verizon is important for several reasons. It offers confirmation from the ground to Verizon about the outage. It also lets Verizon know that there is a problem if there is an outage but it does not show up on the map.

Moreover if the outage is as a result of a tree falling on a power line or a similar reason, Verizon can send repair guys to fix the lines.

You can report a service outage to Verizon through the following avenues:

Social Media

If you still have access to an internet connection, you can alert Verizon customer support of the service outage via social media. Facebook and Twitter are especially active for Verizon.

However, it may be difficult o receive a response on social media because of the number of people.

Phone

Calling Verizon customer support is the best way to report a service outage in your area. By calling them, you can give them a detailed account of the power outage which may help them fix it.

You can retrieve the Verizon customer support number from GetHuman.

Live Chat

You can also initiate a live chat with Verizon customer care agents to report a service outage if you can connect to a public Wi-Fi network.

You can retrieve the link to the live chat from GetHuman.