How Do I Request Service from Verizon Repairs?
In a nutshell: If you have a device from Verizon that has been damaged or even destroyed, and if you have a Verizon protection plan for it, you can probably get it fixed with relative ease. You can get your device repaired by mailing it in, taking it to a Verizon store, or even by getting a replacement device sent to you.
Introduction
If you have a device from Verizon that has been damaged or even destroyed, and if you have a Verizon protection plan for it, you can probably get it fixed with relative ease. You can get your device repaired by mailing it in, taking it to a Verizon store, or even by getting a replacement device sent to you.
What You'll Need
Your Verizon device is insured against most forms of damage if you have signed up for one of the following packages: Verizon Mobile Protect (this one is the most comprehensive), Verizon Mobile Protect Multi-Device, Wireless Phone Protection, or Total Equipment Coverage.Please note that you will not be filing a claim with Verizon directly. Instead, you will be filing with Asurion, Verizon's contracted insurance company.You must the owner of the account, or at least an account manager, to file a claim.You will probably still have to pay a deductible, no matter what plan you have. The exact amount depends on the specific circumstances of your case.If your Verizon device is too badly damaged and needs to be replaced, your deductible could be over $250.If you need to get a replacement device, the company will try to get you the same make, model, and color with the same features as your old device. However, if an exact match is not possible, you will get a similar one instead.Minor damage such as a cracked screen might be repaired for free, depending on a number of different factors.
Go to Verizon's home page.
Verizon's home pagehttps://www.verizon.com/
Click the "Sign in" button next to the "Search" button in the upper right corner to sign in to your account.
Navigate to the "Products & Plan Perks" page.
Find your damaged device and look at the type of protection it has to find out if you have purchased insurance for it that covers the current damage.
Navigate to "Manage Device."
Find your device in the list and copy down the Device ID.
You will be required to provide this number when you file your repair claim.
Go to Asurion's Verizon claim page.
Asurion's Verizon claim page
Click on "Start or track a claim" on the left side of the screen.
Provide the requested information about your device and then click the "Continue" button.
Follow the prompts and provide and provide requested information to finish filing your repair claim.
You will be provided with options for making the repair, such as bringing the device in to a store or mailing it in, while filing your claim.
Conclusion
If you have questions about how to best repair the damage to your device or about the status of a claim you filed, call a Verizon customer support representative to ask them. You can speak to one 24 hours a day, seven days a week.
Further questions?
Solutions to similar problems
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