How Do I Report a Verizon Service Outage?

Introduction

It's undoubtedly frustrating when you're trying to use your Verizon service only to discover that it's not working properly. Checking if there's an outage in your area can be a great place to start when you want to determine how to proceed with troubleshooting the issue. The following information can help you learn whether there's a Verizon service outage and how to report it.

Visit the Verizon Website

Go to the Verizon homepage.

Find the "Support" Line

Scroll down the Verizon homepage until you find the "Support" line, which has a down-pointing arrow to its right. "Support" is between "Top Accessory Brands" and "About Verizon."

Expand the "Support" Section

Click on "Support," which will expand the list of links within the section.

Find the Overview Link

Within the section, look for the "Support overview" link, which is the first link below the "Support" header and above the "Return policy" link.

Go to the "Verizon Support" Page

Click on "Support overview," which will take you to the "Verizon Support" page.

Locate the Common Issues Section

Scroll down the page until you find the "Resolve common issues." line.

Find the Network Status Box

Look through the gray boxes below "Resolve common issues." until you find the one that says "Check network status" followed by "Enter an address to check for network issues in that area."

Go to the "Check network status" Page

Click on the "Check Network Status" box, which will take you to a page of the same name.

Locate the "Address" Box

Find the "Address" box, which says "Add address" within it.

Activate the Search Box

Click on the "Add address" box, which will cause your phone's keyboard to appear and the cursor to blink within the box.

Type Your Address

After clicking on the box, start typing your address. Pay attention to the addresses that appear below the box.

Search for a Service Outage

When you see your address appear below the search box, click on it. This will begin the process of checking for an outage.

Choose Your Service

Scroll down and choose whether you're having issues with your mobile or home internet service. Click on the appropriate box.

Enter the Corresponding Information

Whether you click on the "Mobile" or "Home Internet" box, you'll have to enter additional information. If you select "Mobile," you'll have to enter the impacted phone number. If you choose "Home Internet," you'll have to choose between "Fios Home" and "5G/LTE Home."

Check for an Outage

Once you enter all the information, click the black-and-white "Check now" button. This will tell you whether there's a service outage in your area.

Find the Feedback Line

Scroll down until you find the "Share your network feedback" line.

Expand the Feedback Section

Click on the down-pointing arrow to the right of "Share your network feedback."

Enter the Information

Fill out the information within the "Share your network feedback" section. If you need additional help, please continue reading.

Contact Verizon Support

If you need help with your Verizon service or would like to report the outage directly to a representative, consider contacting Verizon customer support.

Conclusion

Take action promptly if you discover that your Verizon service isn't working as expected. The sooner you report the issue, the faster you may be able to determine what the problem is and how to rectify the situation.