How Do I Report a Verizon Service Outage?
In case of a Verizon service outage in your home, you can try fixing it yourself by troubleshooting using various tips. If this fails, you should contact an in house technician to help you solve the problem. Other steps that you can take to report a Verizon service outage include Wi-Fi calling, visiting outage websites, and reading through Verizon's page on help with a service outage. If the failure is with the Battery Back Unit, then you have to make an emergency call.
How Do I Report a Verizon Service Outage?
Verizon Wireless is one of the largest network providers in the United States, boasting over 150 million subscribers. The network covers almost a hundred percent of the United States population. Therefore, if an outage caused by a bad storm or any other reason occurs, a lot of people are affected.
In case you experience Verizon service outage, be it with text messages, phone calls, or LTE, among other problems, here is what you should do to either solve or figure out what the actual issue is.
Sign up for Outage Alerts
First, sign in to your Verizon account and change the preferences for the different notifications such as the outage alerts. By doing so, you will receive an email or an SMS depending on what outage is in your area.
Try Turning It off and On
When you turn the power on, check the device that acts up first, and then turn it off and on after a few seconds. If you're having outage issues on several devices, then know that the problem is with your network.
Use Wi-Fi Calling
This is a temporary solution that targets to keep you connected even when the network is down. You should know how to set up this feature on your phone. For this to work, you need to be connected to an active Wi-Fi connection. However, if you use a Verizon hotspot for Wi-Fi connection, you have to find an alternative until the issue is checked. While using a public Wi-Fi connection, ensure you use a secure VPN.
Read Through Verizon's Page on Help With a Service Outage
By reading through Verizon's page, you can get information on various helpful troubleshooting tips. The tips can be of much help in cases where there is an issue with your device or network connection, but not a service outage in your area.
Apart from the troubleshooting tips, Verizon has a question and answer page that can be of help to you. You can also find links that you can rely on to get the information necessary in determining your problem, enabling you to decide whether to carry out simple troubleshooting or seek the services of a technician.
Make an Emergency Call in Case the BBU Shuts Down
For the Battery Backup Unit to remain functional, it must have a powerful battery. The BBU tends to shut down an hour before the battery is completely drained. To make an emergency call, press the battery emergency use button on the ONT, enabling it to reboot and offering you up to one hour talk time. Pressing the BBU button helps it operate until the battery is fully drained.
Visit Outage Advice Websites
If you think you are experiencing an outage in your area, many websites can help you report it. Outage.report service is essential as it helps you know whether a reported outage is affecting your area, and also enables you to see where the outage hotspots are.
You should also check out downdector.com to help you determine the instances of outages for the past one day. That way, you can know if your problems have been reported, or they are arising from an earlier disruption.
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