How Do I Recover a Lost Password or Pin for My Verizon Account?

Verizon is an Internet and phone service provider that covers nearly 3900 cities across the United States. If you have forgotten or lost a password for your Verizon account, you can quickly receive a new one by using your email or phone number associated with the account. If you cannot recover your password using the automated options listed, you can call Verizon customer support.

Adam Goldkamp is the editor / author responsible for this content.
Jul 9, 2020

Verizon is a phone and Internet service provider that covers nearly 3900 cities across the United States. To access your Verizon account online, you will need to set up your account with an email address that you must use each time you log in to your Verizon account. This email confirms you are attempting to log in. An email address attached to your Verizon account helps to keep your Verizon account safe and prevents possible fraudulent activity. Along with preventing fraudulent activity, an email address will help you to recover and set up a new password for your account. In this guide, you will learn how to recover a lost password for your Verizon account.

Recovering a Lost Password

If you have forgotten the password to your Verizon account, you can quickly create a new password by using your email address associated with your account.

  1. Visit the Verizon website and click the 'Sign in' drop-down menu in the upper-right corner.
  2. Click 'My Account' once the menu has dropped down.
  3. Click 'Forgot your info?' on the sign-in page; this will take you to the password recovery pages.
  4. Enter your mobile number or user ID associated with the account
  5. You will be asked to enter the ZIP code that is associated with the Verizon account.
  6. You will be given three options to choose from when resetting your password. You can send a link to your mobile phone, email, or a mailed letter to your address labeled on the account.
  7. Click 'Send Password'

Once you have followed these steps, a link will be sent to your option of choice to create a new password for your Verizon account. Another possibility is losing your User ID or mobile phone number associated with the account.

Recovering a Lost User ID

  1. Click 'Forgot your User ID?' on the password recovery page
  2. Enter the email address or mobile phone number associated with the account
  3. Click the link that is sent to your email address to recover a Verizon user ID

In some cases, you may have lost access to your email address that you had used for your Verizon account. You will need to contact Verizon to help confirm your identity and solve the problem.

Contacting Verizon

To solve your problems with recovering a password from Verizon, you may call the customer support phone if you are unable to use the other recovery options.

Verizon Phone Support

Calling Verizon's customer support is the quickest option to receive help on recovering your account. You will need to identify information such as your phone number, address, and answers to your accounts security questions.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Recover a Lost Password or Pin for My Verizon Account?

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