How Do I Change Primary Contact for My Verizon Wireless Account?

Verizon Wireless allows you to change your primary contact on the phone or by visiting a Verizon Wireless store. If you have any challenges, you may get help from the support team.

Adam Goldkamp is the editor / author responsible for this content.
Jan 29, 2020

How Do I Change Primary Contact for My Verizon Wireless Account?

Verizon Wireless is an American telecommunications company that serves over 118 million subscribers. It offers wireless products and services. You can change your primary contact for Verizon Wireless whenever you please.

If you are adding extra lines to your Verizon Wireless family or individual plan, the system sometimes designates your new lien as the primary line. It may seem like a rare occurrence but it happens. In such cases, you may need to change the primary contact for your Verizon Wireless account. The process is simple and you have a few options;

  1. Contact Verizon Wireless on the phone. When you are connected with a support agent, explain that you need help changing primary contact #
  2. The customer support agent will ask for your details including your account number, primary account holder name, the last four digits of your Social Security number, and phone number. They will use the information to verify your identity
  3. If the support agent can verify your identity, they will change the primary line

Another option is to find the nearest Verizon Wireless store. At the store, you can speak with a Verizon representative. Ask them to help you change your primary line. If you are not the primary account holder, the primary account holder must be present. You must have the last four digits of the Social Security number and account number.

Changing to Account Owner

With Verizon Wireless, you can manage your account online. You can change to Account Owner in a few simple steps.

  1. Visit the option ‘My Profile
  2. Select the option ‘View Profile'
  3. Choose ‘My Profile and settings'
  4. Sign in
  5. Click on the link ‘Change Account Owner'
  6. Follow the prompts to update your status

Which Account Manager Can Sign in to My Verizon?

An Account Manager that wants to access My Verizon must have a Verizon Wireless number on your account. If your Account Manager has no mobile number on your account, they can't manage your account online.

Adding an Account Manager

  1. Find the ‘Account Managers' page in My Verizon
  2. Enter the first and last names of the Account Manager in the Add Account Manager section
  3. If you want to add multiple numbers, select them from the dropdown. You can add up to three account managers. In the Email Address field, enter the email addresses of the Account Managers. If they do not have a number on your account, select ‘No Number on Account' from the dropdown
  4. Click ‘Add'
  5. Read the Terms and Conditions and click ‘Continue'
  6. Choose a mobile device for the Online Authorization Code
  7. You will receive a text to the chosen device
  8. Click ‘Text me the code'
  9. Enter the Online Authorization code and click ‘Confirm' and then ‘OK'

There are plenty of ways to contact Verizon Wireless if you need help. Phone support is the best option because you get the chance to speak directly with a representative. The support agents are friendly. They will give you the help you need fast. You may also speak with a support agent on live chat.

If you don't need to speak with an agent, you may seek help on Twitter or Facebook. You are likely to get help fast.

Verizon Wireless has a help desk that may address some of your most important concerns. Refer to it before contacting the support agents directly.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Change Primary Contact for My Verizon Wireless Account?

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