How Do I Change Primary Contact for My Verizon Wireless Account?

Verizon Wireless allows you to change your primary contact on the phone or by visiting a Verizon Wireless store. If you have any challenges, you may get help from the support team.

Adam Goldkamp is the editor / author responsible for this content.
Jan 29, 2020

How Do I Change Primary Contact for My Verizon Wireless Account?

Verizon Wireless is an American telecommunications company that serves over 118 million subscribers. It offers wireless products and services. You can change your primary contact for Verizon Wireless whenever you please.

If you are adding extra lines to your Verizon Wireless family or individual plan, the system sometimes designates your new lien as the primary line. It may seem like a rare occurrence but it happens. In such cases, you may need to change the primary contact for your Verizon Wireless account. The process is simple and you have a few options;

  1. Contact Verizon Wireless on the phone. When you are connected with a support agent, explain that you need help changing primary contact #
  2. The customer support agent will ask for your details including your account number, primary account holder name, the last four digits of your Social Security number, and phone number. They will use the information to verify your identity
  3. If the support agent can verify your identity, they will change the primary line

Another option is to find the nearest Verizon Wireless store. At the store, you can speak with a Verizon representative. Ask them to help you change your primary line. If you are not the primary account holder, the primary account holder must be present. You must have the last four digits of the Social Security number and account number.

Changing to Account Owner

With Verizon Wireless, you can manage your account online. You can change to Account Owner in a few simple steps.

  1. Visit the option ‘My Profile
  2. Select the option ‘View Profile'
  3. Choose ‘My Profile and settings'
  4. Sign in
  5. Click on the link ‘Change Account Owner'
  6. Follow the prompts to update your status

Which Account Manager Can Sign in to My Verizon?

An Account Manager that wants to access My Verizon must have a Verizon Wireless number on your account. If your Account Manager has no mobile number on your account, they can't manage your account online.

Adding an Account Manager

  1. Find the ‘Account Managers' page in My Verizon
  2. Enter the first and last names of the Account Manager in the Add Account Manager section
  3. If you want to add multiple numbers, select them from the dropdown. You can add up to three account managers. In the Email Address field, enter the email addresses of the Account Managers. If they do not have a number on your account, select ‘No Number on Account' from the dropdown
  4. Click ‘Add'
  5. Read the Terms and Conditions and click ‘Continue'
  6. Choose a mobile device for the Online Authorization Code
  7. You will receive a text to the chosen device
  8. Click ‘Text me the code'
  9. Enter the Online Authorization code and click ‘Confirm' and then ‘OK'

There are plenty of ways to contact Verizon Wireless if you need help. Phone support is the best option because you get the chance to speak directly with a representative. The support agents are friendly. They will give you the help you need fast. You may also speak with a support agent on live chat.

If you don't need to speak with an agent, you may seek help on Twitter or Facebook. You are likely to get help fast.

Verizon Wireless has a help desk that may address some of your most important concerns. Refer to it before contacting the support agents directly.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Change Primary Contact for My Verizon Wireless Account?

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Verizon Wireless Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Change Primary Contact for My Verizon Wireless Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Verizon Wireless

Asked 5 years ago
Updated 5 years ago
Viewed 3,063,568 times
Verizon Wireless
change your primary contact
change your primary contact for Verizon Wireless

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!