How Do I Update Information in My Verizon Wireless Account?
If you have recently had a change in such things as your billing address or email address, you need to update this information on your Verizon Wireless account. You can update information by logging in to your Verizon Wireless account and accessing the account settings through the My Verizon drop-down menu.
Are you looking to update information in your Verizon Wireless account? Updated information such as a change in your billing address or a change in your method of payment needs to be changed as soon as possible. In this guide, you will learn how to update the most commonly replaced information and how to navigate the Verizon Wireless menus to update other information.
Updating User ID
- On the Home screen, place your cursor over the My Verizon in the upper-right corner
- After your cursor is over the My Verizon Menu tap Account at the bottom of the drop-down menu.
- Tap User ID on the Quick Links menu on the left side of Verizon Wireless profile tab
- Write your new User ID, tap Save Changes (at the bottom).
This User ID is used to sign in to My Verizon.
- To go back to 'Account Settings,' press the back arrow in the upper-left corner or press the home button to exit.
Updating Addresses
- From the Home screen, place your cursor over the My Verizon menu.
- Tap the Menu icon (upper-right) then tap Account.
- From the Profile tab, click on Contact & Billing located on the left side.
- You can make updates to email addresses, contact numbers, billing addresses, and service addresses.
- Tap Edit on any of the following fields to make changes then tap Save Changes (at the bottom)
Billing Address:
- New Billing Address
- New Billing Address 2 (optional)
- City
- State
- ZIP code
Service Address:
- New Service Address
- New Service Address 2 (optional)
- City
- State
- ZIP code
- If your service address is the same as the billing address, tap Select a Previous Address to choose an address you have added already.
- To go back to 'Account Settings,' press the back arrow in the upper-left corner or press the home button to exit.
Updating Payment Method
- From the Home screen, place your cursor over the Bill Menu in the upper-right corner
- After tapping the Bill Menu tap Settings at the bottom of the menu.
- Scroll down to Payment Methods and press Add on the new payment method
- Write your new payment method information and tap Continue (at the bottom).
- Confirm your payment details
Further questions?
Solutions to similar problems
Help from Real People
Why does GetHuman Write How-to Guides for Verizon Wireless Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon Wireless in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Update Information in My Verizon Wireless Account? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
Verizon Wireless
Speak to An Expert Now
Paying Too Much for Your Plan?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers