How Do I Report Fraud or Scam to Verizon?

If you suspect you're the victim of identity theft, gather the documents mentioned in the article. The steps are different for businesses and individuals. If you suspect a different type of fraud, contact Verizon directly.

Adam Goldkamp is the editor / author responsible for this content.
Jul 16, 2021

How Do I Report Fraud or Scam to Verizon?

Identity fraud is a very serious crime and must always be dealt with properly. If you believe fraud has been committed against you through Verizon then you need to deal with the issue promptly.

If you're acting on behalf of an individual the steps are different than if you're acting on behalf of a business.

Below are the steps you must take if you suspect you're a victim of identity theft. However, if you suspect a different type of fraud or theft, the steps to be taken will probably be different. The best way to take action is to contact Verizon directly. You can find their customer service line here with live wait times.

Things You Will Need for Individual Cases

Gather the following items before calling Verizon:

  • Proof of identity. You're going to have to provide a government-issued photo ID.
  • Proof of residence. You will also need to provide proof of your place of residence when the event occurred. This can be in the form of a utility bill, rental lease, or mortgage agreement.
  • Police report. Verison's policy is to cooperate fully with the entirety of their criminal investigation. You therefore must provide the police with as much information as possible in the form of a jpeg, png, or pdf.

Things You Will Need for Business Cases

For businesses, you will need two forms of ID. Firstly, a form of government-issued photo ID from the appropriate party. Secondly, a form of identification for your business from the list below:

  • A valid business license
  • Registry of a non-profit organization that has been issued by the attorney general
  • Notarized business lease, proof of address is the official documentation for the business's main address, this helps Verizon to validate your business against the account
  • The first three pages of Articles of Incorporation
  • Certificate of good standing/formation as issued by the Secretary of State. You must validate it first or provide a letter proving an update was requested.

You will also need to provide the full police report in an uneditable format like jpeg, png, or pdf.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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