How Do I Report a Problem with My Verizon Landline?

This is an easy to follow guide that explains how Verizon customers can report and issue that they are experiencing with their Verizon landline. If you are a Verizon customer who is experiencing problems with your landline, this article will be of use to you. The guide outlines how to report an issue via the Verizon website, how to report an issue over the phone, and what you can do if these steps don't work.

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

If you have a Verizon landline and you are experiencing a problem with your phone service or device and would like to report the issue, this article could be beneficial for you.

You choose to be a Verizon customer because the company offers good landline deals and provides a reliable service. However, an issue with your service has recently developed, and you need to contact the Verizon team to report the issue. Although, you are unsure of how to do so. Luckily, reporting a problem with your Verizon landline to the Verizon team is a simple process that can be carried out online or over the phone.

To find out how to report an issue with your Verizon Landline, follow this simple guide.

Troubleshoot Your Problem:

The first step is to attempt to troubleshoot your problem. To do so, navigate to the Verizon website and locate the "Support" tab from the main navigation bar at the top of the page. Then, scroll down until you see the "Home" heading underneath the "Verizon Support" menu. Select the "Home Support" button from the "Home" window, and then select the "Phone" option from the navigation tab on the "Home Support" page.

You can then choose from the "Top Solutions" to try and troubleshoot your problem. If your issue does not fall under the "Top Solutions" you can proceed to report your problem to the Verizon team.

Reporting Your Issue Online

To report your Verizon landline issue online, visit the company's website and scroll down to the bottom of the page, where you will find the lower navigation bar. Under the "Support" menu, locate and select the "Contact Us" option.

Once you have arrived on the "Contact Us" page, find the "Chat With Us" heading to report your issue online. You can then click on the "Chat Now" hyperlink to open an online chat with a Verizon representative. Finally, proceed to explain your issue to the Verizon customer representative, who will be able to advise you on the next steps to take.

Reporting Your Issue Over The Phone

If you would prefer to speak to a Verizon customer representative over the phone, this is also possible. To find the customer service contact telephone number, scroll down to the lower navigation bar and select the "Contact Us" option.

On the "Contact Us" page, find the "Call Us" subheading and call the telephone number displayed on the website. Once you get through to a customer service team member, report the issue you are experiencing so that the Verizon team can help rectify the problem.

If These Steps Do Not Work:

If you have followed each of the steps in this guide carefully, but you are still unable to report the problem with your Verizon Landline, you need to contact the company directly. Once you have contacted Verizon, they will be able to inform you of the next steps to take in order to report and rectify your landline issue.

You can find the correct contact information for Verizon on the GetHuman website.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Do I Report a Problem with My Verizon Landline?

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Why does GetHuman Write How-to Guides for Verizon Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Report a Problem with My Verizon Landline? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.


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