How Do I Change Primary Contact for My Verizon Account?

As a Verizon customer, you may want to change the primary contact for your Verizon account. This can be accomplished in a few different ways. Verizon account holders can do this on their own or with the help of a Verizon customer service representative.

Call Verizon

Perhaps the easiest way to change your primary Verizon contact would be to call Verizon customer service. An account representative should be able to make those changes for you provided you are authorized to change the primary contact and you have all of the identifying information to prove that you are authorized.

Access Your Verizon Account Online

You can change the primary contact for your Verizon account by logging into the Verizon account and select the option to change account owner. Follow the prompts to update your Verizon status. However, if the option to change the account owner doesn't appear, you may need to call Verizon customer service.

Change the Primary Line

You can also change the primary contact by making adjustments to your primary lines. If you are not the primary account holder you will need to get their assistance and approval to do this. However, if you are, you can contact customer service and provide your name, account number, phone number, and the last four digits of your social security number. Once you've provided this information you can change the primary line on your Verizon account.

Assign an Account Manager

An account manager could be considered a primary contact on your Verizon account. This person doesn't necessarily have to have a line on the account to have certain powers. Log in to your MyVerizon account and navigate to the account managers' page. Enter the full name of the person you want to add as an account manager. If you want to tie the account manager to one of the lines on your account you can attach the name to one of the lines from the drop-down window.