How Can I Change or Cancel a Payment Arrangement I Made with Verizon?

In a nutshell: To manage your Verizon payment arrangements, log in to your account on their website or app. Navigate to the Billing section, find your payment arrangement, and choose the cancel or modify option. Follow

Adam Goldkamp is the editor / author responsible for this content.
Jan 17, 2025

Introduction

Managing your finances can sometimes mean adjusting or canceling payment arrangements. If you’ve made a payment arrangement with Verizon and need to cancel or modify it, the process is straightforward. You can use their website or mobile app to quickly handle this task on your own. This guide is a step-by-step process that ensures you can manage your Verizon payment arrangements.

Visit Verizon's Website or Open the Mobile App

Start by accessing Verizon’s official website or opening the My Verizon app on your smartphone. If you don’t have the app, you can download it on Apple Store or Play Store.

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 1)

Log In to Your Account

On the upper right hand on the Verizon Website, click Sign In then Business Log In. Use your Verizon account credentials to log in. If you’ve forgotten your user ID or password, use the "Forgot User ID or Password" option to recover access.

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 2)

Billing Section

On the website under “Account Overview”, head over to My Billing. On the App, tap the “Menu” icon the select “Billing.”

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 3)

Locate Your Payment Arrangement

Head to Payment history. This will show all your current payment plans, including details such as dates and amounts.

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 4)

Select the Payment Arrangement to Change or Cancel

Find the specific payment arrangement you want to modify or cancel. Once located, click or tap on it to open its details.

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 5)

Choose the Cancellation Option

To cancel the payment arrangement, look for the “Cancel Payment Arrangement” option and select it.

If you want to make changes (like adjusting dates or amounts), you may need to modify the arrangement instead. Follow the provided prompts to update the details. Call Verizon customer care in case you experience any issues.

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 6)

Confirm the Cancellation

Verizon will prompt you to confirm the cancellation. Carefully review the details to ensure you’re canceling the correct arrangement. Follow the on-screen instructions to complete the process. After canceling, you’ll receive a confirmation notification. Verizon typically sends this via:Email: To the address associated with your account.Text Message: To your registered phone number.Make sure you save or note this confirmation for your records.

How Can I Change or Cancel a Payment Arrangement I Made with Verizon? (Step 7)

Conclusion

To cancel or change a Verizon payment arrangement, log in to your account via the website or My Verizon app. Navigate to the Billing section, locate your active payment arrangement, and select the option to cancel or modify it. Follow the on-screen prompts to confirm, and Verizon will send you a confirmation via email or text. This quick process ensures you can manage your finances conveniently. For assistance or issues, Verizon’s customer support is available to help.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How Can I Change or Cancel a Payment Arrangement I Made with Verizon?

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