How Can I Change or Cancel a Payment Arrangement I Made with Verizon Wireless?

Introduction

At Verizon, you can set up a payment arrangement if you can't pay your bill on time and want to avoid a service disruption. If eligible, you can schedule one or two payments or make a promise to pay a certain amount. You can set up an arrangement online, at a kiosk in a Verizon store, or through a representative. You may also be able to change or cancel your payment arrangement online or through a representative. Continue reading for instructions on changing or canceling a payment arrangement with Verizon Wireless.

Sign in to Your Account or Open the App

To log in to your account, enter your Verizon mobile number or user ID. Then, click Continue and enter your password. If you already have the My Verizon app installed on your phone, simply open the app and sign in.

Tap the Me Tab

You can find this option next to the Mobile tab in the app.

Tap Pay Bill

From the Me tab, simply tap Pay Bill. From there, you can cancel an existing payment arrangement or set up a new one if you wish to reschedule your payment.

Check Your Promise to Pay Message

Once you're on the Pay Bill page, look for your Promise to Pay message and tap Review Details. You'll then have the option to cancel the arrangement. Simply tap Cancel and follow the prompts to confirm the cancellation.

Call Verizon Directly

If you can't go online and wish to cancel your payment arrangement as soon as possible, simply call Verizon directly. You can cancel the arrangement through a Verizon representative. However, please note that a convenience fee may apply when you cancel a payment arrangement or set up a new one with a representative.

Since you'll be calling Verizon, you may also need to complete a verification process to confirm that you're the account holder. Only the account holder can set up or cancel a payment arrangement. Verizon may verify your account by sending you a passcode, so make sure you have your phone with you.

Find a Verizon Kiosk or Store

If you were able to cancel your payment arrangement and want to set up a new one, you can sign in to your account through the My Verizon app or website. You can also set up a new payment arrangement at a Verizon Bill Pay Kiosk. To find a store, simply enter your city, ZIP code, or state, or click Use My Location. Once you're at the store, look for a Bill Pay Kiosk and follow the instructions to set up your payment arrangement. As mentioned earlier, you may also set up a new payment arrangement through a representative, but a convenience fee may apply.

Verizon customers may be able to set up a payment arrangement before or even after their bill's due date.

Conclusion

Were you able to cancel your payment arrangement with Verizon? Please note that if you wish to change it, cancel the existing payment arrangement and set up a new one. Setting up a new arrangement is free as long as you do so through the app, website, or a Verizon kiosk. You can also set up a payment arrangement for free through Verizon's automated phone system. You'll only need to pay a convenience fee if a representative assists you with cancelling or setting up a new payment arrangement. Still have further questions? Contact Verizon Customer Support for assistance.