What Do I Do If My Coinbase Account Is Disabled?

In a nutshell: If you receive a "Sorry, account temporarily disabled" error message on Coinbase, your account may have been targeted by a hacker or there is a security issue. To remove the restriction, reset your password and contact Coinbase Support. Provide necessary information for account recovery and be prepared to verify your identity with ID and selfie. Use strong passwords and two-step verification for added security.

Feb 21, 2024

Introduction

When you see an error message on Coinbase that says, "Sorry, account temporarily disabled," this indicates a restriction on your account. Coinbase security team must have detected that a hacker targeted your account, or that there is a security issue during account recovery. Your account will also be temporarily disabled when you select a link in the email about a recent action you didn't recognize. Don't worry, as this can be resolved after a successful Coinbase Security review. Follow the steps below if you want to remove the restriction on your account, or contact Customer Support for further assistance.

Reset Your Password

The first step to recovering your Coinbase account is to do a password reset. Use this link:

https://login.coinbase.com/forgot_password

What Do I Do If My Coinbase Account Is Disabled? (Step 1)

Enter Your Email Address

Type in the email address associated with your Coinbase account.

Click Continue

After submitting your email address, check your email for the password reset instructions sent by Coinbase. Make sure to follow the instructions on how to successfully reset your password. Also, the link may expire, so resetting your password as soon as possible is recommended.

It's advised to create a password that's unique to your Coinbase account. Also, never disclose your password to anyone. If possible, use a password manager to help you generate strong passwords and securely store them.

What Do I Do If My Coinbase Account Is Disabled? (Step 3)

Contact Coinbase Support

After a password reset, the next step is to contact Coinbase Support and provide them with the information needed to recover your account.

Use this link to contact Coinbase Support:

https://help.coinbase.com/en-gb/contact-us´╗┐

Select a Product

Tap the first option that says, "Buy, sell, use, spend crypto," and then sign in to your account. Follow the instructions on how to get support from Coinbase.

You need to provide this info to Coinbase:When the last sign-in and authorized action took placeAny information on how your verification code or password was compromisedAny unauthorized transaction, if there's anyOther additional information that could helpAfter contacting Coinbase, the security team will thoroughly review your account. This process can take up to 10 business days or more, depending on your case. Don't worry; they will get back in touch with you once they have enough information.

What Do I Do If My Coinbase Account Is Disabled? (Step 5)

Conclusion

The Coinbase Security team may also ask for your ID and selfie as part of verification. Use an updated version of Chrome when uploading your photos. If possible, use a good camera to get a clear picture of your ID and selfie. Don't use a webcam. Also, use a plain background for the photo. It's also recommended to use a strong form of two-step verification to fully secure your account. Use a Time-Based One-time Password with an authenticator app such as Google Authenticator or Duo to secure your account. If you need further assistance, contact Customer Support today.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Do I Do If My Coinbase Account Is Disabled?

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