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Skrill Customer Service

Phone Number & Contact Info

Skrill's Best Phone Number

855-719-2087
Toll-free·Calls Customer Service·Most popular Skrill number
Q:

How do I talk to a live human at Skrill?

A:Press 1 then 0
Q:

Does Skrill offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 10 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Skrill phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 0
Below are some clips we've found from Skrill's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Skrill. Please wait while I look up For English, press one. To enter your caller ID and receive faster service, if you have your customer ID available, for account inquiries, press one."
Excerpt from a call with Skrill
Friday, April 19, 2024 1:55 PM

They may need to look up your account

"Thank you for calling Skrill. Please wait while I look up your account."
Excerpt from a call with Skrill
Saturday, June 8, 2024 5:47 AM

What are the hours and when should I call?

Skrill operates the call center for this 855-719-2087 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 286 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Skrill phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Skrill staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Skrill is Monday. The most busy day to call is Thursday, which averages 120% more phone calls by comparison. Again, this is based on a sample of 286 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Skrill

In summation, the best day to call Skrill is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Skrill staffs the call center well on Monday.

Calling this Skrill Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Feb 5, 2024

I recently learned about the Skrill prepaid card from Visa and wanting to know more about how the card works, I called Skrill's customer service for assistance. The automated system put me on hold to look up my account based on my phone number but since I have no account I was given more menu options. After selecting 1 for English, the system asked if wanted to enter my customer ID to receive faster service or stay on the line for the next available agent. Since I have no current account with Skrill, I opted to be placed on hold and was told to press 2 to continue. 

The automated system next offered me a few options for assistance including help with account inquiries, security issues or payment questions. None of these addressed what I was seeking so I tried selecting 0 for an operator/agent but that was invalid. The menu options were repeated and I decided on account inquiries as the best choice.

I was greeted with some peppy jazz music while waiting and was told my call may be recorded for quality purposes. The hold time was around five minutes before I was connected to an agent, who asked how I could be helped. I shared how I was interested in knowing more about the Skrill prepaid card, how it works and how to apply for one for myself and potentially my teenager. The agent was more than happy to explain the process, sharing that a Skrill Visa prepaid card is just like a debit card and can be used at any retailer or business online or in person wherever Visa is accepted. 

Customers are required to deposit funds into their Skrill Digital Wallet which then allows them to make purchases at any time based upon the funds available. The agent said the card can also be used at ATM machines around the world, though some extra fees may be applied depending on the bank. Customers are only able to withdraw and/or spend funds that are pre-loaded and deposited into their Skill accounts, unlike a credit card that may have a more open-ended limit.

This sounded like a good option to help my teenager begin to spend money wisely so I asked the agent how he could apply. I was then directed to Skrill's website to first set up an account online, followed by completing the application. After the application has been completed, the agent said the processing and card delivery take up to 10 business days. Customers activate the card the same way they would any credit or debit card and then can begin depositing funds. 

After such a helpful conversation, I thanked the agent for her time and headed to the website to begin the process. I highly recommend reaching out to Skrill Visa via phone for any customer concerns and questions as the reps are very knowledgeable and patient. 

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Skrill

If you have time to do a bit of reading before you call Skrill, we recommend you read over some of our problem-specific articles.

Can I have multiple Skrill accounts?

No, according to Skrill's FAQ page, individuals are only allowed to have one Skrill account. Creating multiple accounts goes against their terms and conditions. Skrill strictly enforces a one-account-per-person policy to ensure the security and integrity of their platform. They advise users to manage their transactions, funds, and services from a single account. If discovered that a user has multiple accounts, Skrill reserves the right to suspend or terminate all associated accounts indefinitely. It is essential to abide by their policy to maintain a reliable and trustworthy relationship with Skrill for seamless online payments and money transfers.

How do I recover my Skrill account?

Skrill users are allowed only one account, and violating their terms of service can result in permanent closure. If you closed your account and want to recover it,

Is my personal information safe with Skrill?

Yes, your personal information is safe with Skrill. Skrill takes the security and privacy of its customers' information seriously. The platform employs advanced encryption and security measures to ensure the protection of your personal and financial data. Your information is stored securely and accessed only by authorized personnel who adhere to strict confidentiality rules. Skrill also complies with applicable data protection laws and regulations to safeguard your privacy. Additionally, Skrill regularly monitors and updates its security systems to stay ahead of any potential threats. With Skrill, you can trust that your personal information is in safe hands, enabling you to use the platform with peace of mind.

Top Skrill customer service problems

Click the link above to get answers to just about any Skrill customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Skrill, and their purpose. Are any of these similar to the reason you are trying to call?
Withdrawal shipping delay: "I'm waiting for my withdrawal to be processed and shipped, but there has been a delay in resolving the case."
- From a call lasting 8m 57s , Jun 11, 2024 6:39 PM
Bank transfer inquiry: "I want the shipping in my bank account for a withdrawal I made."
- From a call lasting 6m 6s , Jun 11, 2024 5:43 PM
Withdrawal delay: "I haven't received my withdrawal from June ninth yet."
- From a call lasting 2m 30s , Jun 11, 2024 5:27 PM
Follow-up on payment hold: "We just wanted to know if there's any follow-up for his account because I believe it was on hold, the payment he made."
- From a call lasting 7m 4s , May 29, 2024 5:36 PM
Account restriction assistance: "My account is restricted since yesterday and I'm unsure about the documents I sent."
- From a call lasting 6m 53s , May 28, 2024 4:43 PM
Transfer troubleshooting: "I've been trying to transfer money between my accounts but it's not working."
- From a call lasting 4m 43s , May 16, 2024 4:23 PM
Account restrictions inquiry: "I'm calling in regards to my account, it had restrictions put on it and I needed my money."
- From a call lasting 4m 30s , May 14, 2024 8:11 PM
Account restricted, transfer issue: "Hi. So my account got restricted. I'm pretty sure it's because so what happened is the first time, like, I tried to do, like, a transfer thing at work, And then the second time I did it, it wasn't working for some reason."
- From a call lasting 17m 34s , May 12, 2024 7:54 PM
Account restriction issue: "My account is still locked even after receiving an email that it was resolved."
- From a call lasting 3m 1s , Apr 29, 2024 9:53 PM
Account closure inquiry: "I have absolutely no idea why the account was shut down."
- From a call lasting 11m 19s , Apr 19, 2024 2:10 PM

More Skrill Customer Service Contacts

There are of course other ways to contact Skrill customer service besides the phone. Below we list the best ones, by medium.

Skrill Customer Email Addresses

help@skrill.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Skrill will reply our your email.

Conclusion and closing notes

This is Skrill's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Skrill agent. This phone number is Skrill's best phone number because 139,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-719-2087 include Recover Account, Account Access, Trouble Receiving a Payment, Trouble Sending a Payment, Update Account Info and other customer service issues. The Skrill call center that you call into has employees from India and is open 24 hours, 7 days according to customers. In total, Skrill has 1 phone number. It's not always clear what is the best way to talk to Skrill representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Skrill. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Skrill. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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