Skrill Customer Service Issues

I am experiencing issues accessing my Skrill account. Roughly two weeks ago, I encountered difficulties when trying to withdraw money using my Visa card, which I have used for the past two years. The transactions failed without any notification. A week later, when attempting to log in, I received an error message stating that my email or password was incorrect. After resetting the password, I continued to have the same login issue. After multiple failed attempts, my account was temporarily locked for 24 hours. Despite changing the password as instructed, the problem persisted. I contacted customer support and was advised by "Simone" to clear my browsing history and cache memory, but the issue remains unresolved even after waiting more than 30 hours. Interestingly, I can access my account through the Skrill mobile app using my pin, but I am unable to perform any transactions as they fail each time. I am eager to resolve this matter promptly to continue using my account efficiently.

Hello, I am Mr. Clement K. from Ghana, West Africa. I am currently trading with FX Primux, a forex brokerage firm. I was recommended to open a Skrill account to transfer funds to my traders at FXPrimus. Despite repeatedly submitting my current Utility bill and National ID card for verification, my Skrill account remains locked, with requests for further verification. I hope this e-commerce platform is not a scam to withhold funds. Reading customer reviews on the Play Store makes me concerned about unresolved fund lockouts. It might be beneficial to conduct verification checks before accepting initial deposits to avoid inconveniencing customers. My account name is Clement Kpegah.

I have a bank account in Croatia, and so far, I haven't encountered any issues with withdrawing funds, and there are no restrictions on my account. However, I am confused by the message I received stating that my withdrawal can be processed either locally or internationally, depending on my country of residence and bank account's currency. The account is in the local currency, and I have provided the necessary information previously. Unfortunately, Skrill has not clarified what the problem might be or why the withdrawal is failing. Can anyone shed some light on this situation for me?

Hello, I am experiencing an issue with my Skrill account. I have been waiting for a week for verification, but I keep receiving the same generic message every day. Despite having funds in my account, I am unable to use it due to the lack of verification. To test the process, I created a Neteller account and it was verified within 24 hours. Interestingly, a friend created a Skrill account and was also verified promptly. I have submitted my verification documents but have not received any updates. It is frustrating that accounts without funds are verified quickly while mine, with funds, remains pending. I have attempted to contact support via email, but have not received a response. I am seeking guidance on what steps I should take next. Thank you for any assistance or advice you can provide.

I am in urgent need to withdraw money as I am currently homeless. The system is stating that my ID is not verified even though it is a government-issued ID. In New Zealand, the 18 plus card has been updated to the newer Kiwi Access Card, which is the only government-issued 18 plus card. I have proof of address, Facebook, birth certificate, passport photos, and a certified birth certificate, in addition to the Kiwi Access Card. I also have a certified copy of an outdated document signed by a Justice of the Peace, and my 85-year-old grandfather is willing to act as a guarantor. I really need your help with this today. Thank you.

Subject: Issue Depositing Funds into Skrill Account Hello Skrill Support Team, I am Wayne Thorne. I encountered an error message, "Something went wrong," while attempting to deposit funds into my Skrill account. I was advised by my bank that the issue is not on their end. I appreciate any guidance you can provide to resolve this matter. Thank you for your assistance. Sincerely, Wayne Thorne

Hello Skrill Support, I am Abraham Sunday. On October 23, [redacted], I attempted to deposit funds into my irontrade account from my bank account using my Skrill account as the merchant. Unfortunately, after entering my card details, my bank account was debited but my irontrade account was not credited. The transaction details are as follows: 1. Amount: NGN 3,[redacted].52 2. Description: Web Pur @ - London London 3. Date: October 23, [redacted], 20:25 I have attached a link to a screenshot of the SMS debit alert from my phone for your reference: [redacted]. Thank you for your assistance with resolving this issue.

I am experiencing difficulties accessing my account due to verification issues. I am unable to provide some of the requested documents as they are unfamiliar to me. I manage my finances online and do not possess utility bills or property. The tax return form I submitted was rejected for being outdated, and a new one will not be available until next year. The address linked to my Skrill account belongs to my employer as I do not have my own. I hope you can understand the unique circumstances in Kenya. Given that you already have my national Identification Document and bank account number on file, I am hopeful that a resolution can be reached. I have been a loyal Skrill user for nearly two years, and this situation is disheartening as I needed the funds for rent.

Hola, ¿cómo están? Quiero compartir mi experiencia. Recientemente, intenté abrir una cuenta online y, desafortunadamente, mi verificación de identidad fue rechazada. Recibí un correo electrónico informándome de un descuento por gastos administrativos y luego otro correo que indicaba que debía retirar el dinero restante a través de un banco en el extranjero. El inconveniente es que no tengo una cuenta en el extranjero y me encuentro en Venezuela, donde retirar a un banco local no es una opción. Me preocupa perder el dinero que queda en la cuenta, ¿hay alguna alternativa de retiro disponible que no implique un banco extranjero? Gracias por su ayuda.

I am waiting for help from GetHuman-towhiduz to resolve the issue and share the solution with other customers. I am looking for a step-by-step guide on how to fix common problems with Skrill, such as trouble sending payments, recovering accounts, or notifying Skrill about payment receiving issues. If anyone has faced a similar problem, please share your experience or solution. Let's help each other out in navigating through Skrill's customer service.

When attempting to log in, I encountered an error message regarding a similar account profile on your system. It appears that in the past, I signed up more than once and experienced this issue over a year ago. My initial account with Skrill dates back to [redacted] when residing in Scotland, my home country. Later, in [redacted] during a brief stay in Holland, I might have also attempted to create an account, possibly using the email address I am unsure about. Currently based in Switzerland with a valid 5-year residence permit, I have no intention of maintaining multiple accounts. I would like to use a single account associated with my Swiss residence using my email [redacted] I am willing to provide any necessary identification or residency documents to resolve this matter promptly and start utilizing my account effectively. Best regards, Jonathon

Dear Sir, I am writing to address an issue with a payment I made to anastasiadate.com on October 28, [redacted], through your company. Despite making the $96 payment as listed on their website, they claim to have not received it. I have requested either [redacted] credits or a refund, but they have stopped responding to my inquiries. I have not seen any refund reflected in my account with redstone Federal Credit Union. I have been patient for over 14 days, considering the speed of internet transactions. I kindly request your assistance in resolving this matter promptly. Could you please refund the $96 to my account? The transaction number for reference is [redacted]. Thank you for your attention to this important issue. Sincerely, A.W. Allen

Dear SKRILL team, I am a customer with account number [redacted]. On October 10, [redacted], I contacted you regarding the account lock issue (Case #[redacted]4) ref_00D260xzl._5004g23dyf2:ref. Approximately 24 hours later, I was contacted by the "Lottomatica team," who informed me they could not unlock the account on your behalf. I requested the closure of the account, and since then, I have been receiving requests for money throughout the night to ensure (as they claim) my identity and the security of my bank account and prepaid card. Even today, after thirty-five days and numerous nights of inconvenience, they continue to demand money to enable my prepaid posta pay card, through which all deposits were made. They requested a payment on 14/10/[redacted] to receive transfers and top-ups. You have all my gaming details, personal information, posta pay number, IBAN bank account, and identity documents. What else do you need to close the case? Yet today, they are asking for payments to enable the card!!! Hoping for a prompt response. Best regards, CD.

Hello, I am having trouble uploading my passport for account verification. The image won't scan, and I've been trying to do this for a week now. Can someone assist me with this? Alternatively, can I email a scanned copy of my passport to be uploaded from the backend by the team? I'm reachable at _598 93 87 [redacted] and I communicate in English as I haven't fully learned Spanish yet. Thank you.

Hello, I am writing to address an issue with my Skrill account. A few days ago, my account was limited, and shortly afterward, it was closed. I am uncertain why this action was taken as I believe I have not violated any terms or conditions. I am a professional Forex Trader and Signal Provider with a significant following on my Telegram channel, where I provide Forex signals to 35,[redacted] members. Additionally, I have five marketers working with me from various countries, and I compensate them monthly through Skrill for their services. My clientele is international, and they make payments to me for signals and Forex fund management fees. I possess evidence of these transactions and can provide them if necessary. I have attached my passport and national ID card for your reference. I have deposited $[redacted] in a Forex broker like IC Markets and would like to withdraw these funds using the same Skrill email address. I kindly request a review of my case to lift any limitations, allowing me to withdraw my funds, starting with transferring them from IC Markets to my local bank account. I assure you of my compliance with all Skrill regulations and respectfully ask for your assistance in this matter. Thank you for your consideration.

I am writing this message because on Thursday, November 28th, I requested a withdrawal from my Skrill user account, with a balance of $86.13. After the withdrawal fee of $6.07, my transaction was approved for $80.06 on November 29th, [redacted], with approval ID: [redacted] and Skrill ID: [redacted]. I received $59.25 in my bank account on December 4th, which was not the amount I requested. Considering the 3.99% currency exchange commission, my net amount should have been at least $76. I have already contacted my bank, and they confirmed receiving $59.25 without any additional charges. I hope to resolve this issue promptly and would appreciate being contacted either through this forum or by phone, as reaching Skrill directly has been challenging. Thank you.

This Customer Service experience has been incredibly disappointing. I have been attempting to reach out for weeks using both Customer Service numbers, only to hear the repeated message that my call cannot be completed. I currently have a $[redacted] CDN balance on my account that I am unable to access or have refunded because I haven't been able to specify my preferences due to the lack of communication from your end. When I attempt to communicate via email, my authorization code is changed without addressing my concerns promptly. I am requesting my Skrill ID be provided to me in a timely manner. I also expect the same credit card details used for deposits to be used for withdrawals from my Skrill account. The constant locking of my account and the unexplained lock-out of my friend's account, Yaa Dufie, with ID #[redacted]41, is unacceptable. The lack of professionalism and communication from your service is truly disheartening. Your attention to these matters is greatly appreciated. Thank you. - K.D. from Toronto, Canada

In India, a tenant contract is typically more than one page long. It consists of a 3-4 page detailed index PDF document, a registration document, and a document containing all my details. I had trouble attaching all three documents, leading to my verification being rejected. I am sharing the tenant agreement via email and requesting an exception for not being able to upload all documents online. Skrill ID: [redacted] I urgently require my account to be verified. Please expedite the process to avoid any issues with my business transactions. Best regards, Gaurav Tomar

When I received my new passport, I couldn't wear my glasses for the photo due to reflections, resulting in an unsatisfactory picture. I plan to take a new selfie sans glasses to address this. I feel overwhelmed by the demands placed on me. During interactions with two of your representatives, I was asked personal questions like my birth date, credit card details, and home address. As a 79-year-old pensioner, I am struggling with the stress this is causing me both mentally and physically. I will attempt to take a new selfie now and hope that the restrictions on my account will be lifted accordingly. Best regards, Poul Gerdt Sorensen, Moldevej 3, B5-28, [redacted] Vejle, Denmark.

I have funds in my Skrill account, but when I attempt to send or withdraw, it shows as empty. I need this matter resolved promptly. I already submitted my international passport for identification verification; however, I have not received any updates yet. I've tried contacting customer service but have been unsuccessful in reaching them. Can someone please contact me at the following number: (+[redacted][redacted])?