How do I let Skrill know I'm having issues receiving payment?

In a nutshell: To receive funds in your Skrill account, provide your email address and phone number to the sender. If you have trouble receiving the payment, contact the sender

Adam Goldkamp is the editor / author responsible for this content.
May 10, 2024

Introduction

You can receive funds in your Skrill account by funding it or receiving funds from either a merchant or another Skrill user. The good thing is that they don't need any financial information from you, just provide them with the email address and phone number associated with your Skrill account. Also, the transfer is instant. You should get the funds immediately. Are you having problems receiving money through Skill? Read this guide if you still don't have the Skrill payment sent to your account.

Contact the Sender

The first step is to reach out to the sender first and confirm the money was indeed sent to your registered email and phone number. If it was sent to the correct email and phone number and you still don't have the funds, ask for the transaction ID and contact Skrill. Check the third step for information on how to contact Skrill.

Get in Touch With the Merchant

Are you expecting the funds from a merchant? Check if it was sent to the Skrill email address and phone number. Also, make sure there's no mismatch between the details of the merchant's website and your account. Otherwise, get the transaction ID and contact Skrill. Use the next steps to get in touch with Skrill.

Visit the Support Page

Use this link:

https://www.skrill.com/en/support/

Tap Send and Receive Money under Payments

How do I let Skrill know I'm having issues receiving payment? (Step 4)

Click "How long does it take to receive money"

How do I let Skrill know I'm having issues receiving payment? (Step 5)

Scroll Down and Tap Email

How do I let Skrill know I'm having issues receiving payment? (Step 6)

Fill Out the Email Form

Please fill out the form entirely. Enter the email address associated with your Skrill account.

How do I let Skrill know I'm having issues receiving payment? (Step 7)

Tap Send\n\n

Click send after filling out the required information and wait for Skrill to get back in touch with you regarding your issue.

Contact Skrill Via Chat

Scroll to the bottom right to see the chat feature.

How do I let Skrill know I'm having issues receiving payment? (Step 9)

Conclusion

Note that there are limits to how much funds you can receive. If the funds you're expecting are larger than your current limit, the status will stay as pending unless you complete the required verification. You have 14 days to click Verify to Accept. Just follow the verification process to receive your funds. The transaction is automatically canceled if you don't complete the verification process. Still have problems receiving money with Skrill? Contact Customer Support today.

Further questions?

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
How do I let Skrill know I'm having issues receiving payment?

Why does GetHuman Write How-to Guides for Skrill Problems?

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