What do I do if I'm having trouble sending a payment on Skrill?
In a nutshell: Skrill offers safe online payments with just an email and password. However, payment issues can occur, such as a rejected Skrill card transaction. To resolve payment problems, log into your Skrill account,
Introduction
Skrill offers you the safety and convenience of making payments online. Using just an email and password, you can upload or withdraw funds on your favorite websites when needed. Skrill ensures your safety during payments by keeping your financial details hidden from the recipients. Although the platform makes payments easier and quicker, there are instances where you may have problems sending payments. Your Skrill card payment can be rejected due to input mistakes or other issues. Here’s how to resolve an issue sending payments on the platform.
Go to the Skrill Website
Open the Chrome browser on your PC and type in “Skrill.” Press “Enter” to search, then click the first link on the new page. This will open the Skrill website homepage.
Click “Log In”
Sign in by clicking “Log In” at the top of the screen.
Log Into Your Account
The login page loads, and from there, you can sign into your account. Enter the required information and click “Log In.”
Click Your Profile Icon
Once you log into your account, locate your profile icon on the top right and click it.
Click “Help Center”
Your profile icon displays your account details and two options below it. Click the “Help Center” option below the “Settings” option.
Select “Payments”
The help center provides useful resources and frequently asked questions for platform users. Under the “Frequently Asked Questions” section, navigate to “Payments.” This option includes deposits, money transfers, and online payments. Click it.
Click “Failed Transactions”
The “Payments” section is further categorized into withdrawals, fees, online payments, and more. Navigate to “Failed Transactions” and click it.
Select the Last Option
The “Failed Transactions” option lists various questions related to payment failures. Scroll down to the last option and click “Why Did My Skrill Money Transfer Fail After Successful Funding?”
Contact Support
Selecting the last option opens a new page with detailed information regarding why your payment may have failed. It also gives a detailed explanation of how you can get payment refunds if needed. If you don’t get help from the information provided, contact customer support. Scroll to the bottom of the resource and click the “Contact Us” button.
Conclusion
It’s common to experience money transfer issues on Skrill during the various processing stages. The error message displayed on your screen identifies the reason for failure. Remember to double-check the recipient’s details when payments fail and contact support for further assistance.
Further questions?
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