What do I do if I'm having trouble sending a payment on Skrill?

In a nutshell: Skrill offers safe online payments with just an email and password. However, payment issues can occur, such as a rejected Skrill card transaction. To resolve payment problems, log into your Skrill account,

Adam Goldkamp is the editor / author responsible for this content.
Apr 4, 2024

Introduction

Skrill offers you the safety and convenience of making payments online. Using just an email and password, you can upload or withdraw funds on your favorite websites when needed. Skrill ensures your safety during payments by keeping your financial details hidden from the recipients. Although the platform makes payments easier and quicker, there are instances where you may have problems sending payments. Your Skrill card payment can be rejected due to input mistakes or other issues. Here’s how to resolve an issue sending payments on the platform.

Go to the Skrill Website

Open the Chrome browser on your PC and type in “Skrill.” Press “Enter” to search, then click the first link on the new page. This will open the Skrill website homepage.

What do I do if I'm having trouble sending a payment on Skrill? (Step 1)

Click “Log In”

Sign in by clicking “Log In” at the top of the screen.

What do I do if I'm having trouble sending a payment on Skrill? (Step 2)

Log Into Your Account

The login page loads, and from there, you can sign into your account. Enter the required information and click “Log In.”

What do I do if I'm having trouble sending a payment on Skrill? (Step 3)

Click Your Profile Icon

Once you log into your account, locate your profile icon on the top right and click it.

What do I do if I'm having trouble sending a payment on Skrill? (Step 4)

Click “Help Center”

Your profile icon displays your account details and two options below it. Click the “Help Center” option below the “Settings” option.

What do I do if I'm having trouble sending a payment on Skrill? (Step 5)

Select “Payments”

The help center provides useful resources and frequently asked questions for platform users. Under the “Frequently Asked Questions” section, navigate to “Payments.” This option includes deposits, money transfers, and online payments. Click it.

What do I do if I'm having trouble sending a payment on Skrill? (Step 6)

Click “Failed Transactions”

The “Payments” section is further categorized into withdrawals, fees, online payments, and more. Navigate to “Failed Transactions” and click it.

What do I do if I'm having trouble sending a payment on Skrill? (Step 7)

Select the Last Option

The “Failed Transactions” option lists various questions related to payment failures. Scroll down to the last option and click “Why Did My Skrill Money Transfer Fail After Successful Funding?”

What do I do if I'm having trouble sending a payment on Skrill? (Step 8)

Contact Support

Selecting the last option opens a new page with detailed information regarding why your payment may have failed. It also gives a detailed explanation of how you can get payment refunds if needed. If you don’t get help from the information provided, contact customer support. Scroll to the bottom of the resource and click the “Contact Us” button.

What do I do if I'm having trouble sending a payment on Skrill? (Step 9)

Conclusion

It’s common to experience money transfer issues on Skrill during the various processing stages. The error message displayed on your screen identifies the reason for failure. Remember to double-check the recipient’s details when payments fail and contact support for further assistance.

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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
What do I do if I'm having trouble sending a payment on Skrill?

Why does GetHuman Write How-to Guides for Skrill Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Skrill in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if I'm having trouble sending a payment on Skrill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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