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FedEx Customer Service

Phone Number & Contact Info

FedEx's Best Phone Number

800-463-3339
Toll-free·Calls Customer Service·Most popular FedEx number
Q:

How do I talk to a live human at FedEx?

A:Press 0 then enter 0# for your tracking number
Q:

Does FedEx offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 56 seconds. The longest hold times are on Wednesday, and the shortest are on Sunday. How is this calculated?

FedEx Customer Phone Numbers

Billing

800-622-1147
Toll-free · 24 hours, 7 days · Press 41 : This is to update billing info on your FedEx.com account · To make a payment, press 1. To rebill shipment to a different account, press 2. To get invoice information, press 3. To request credits or a refund, press 4. To get the account balance, press 5. To update credit card information, press 6. To hear payment history, press 7. For duties or taxes, press 8. For all other options, press 9.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this FedEx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 then enter 0# for your tracking number
Here is how our research team describes the way the FedEx phone system greets you: Tell me what I can help you with today.
Below are some clips we've found from FedEx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to FedEx. This call may be monitored or recorded for quality assurance. Did you want to check on that shipment? Otherwise, say no or press two."
Excerpt from a call with FedEx
Thursday, January 4, 2024 10:06 PM

They may ask your reason for calling (instead of a menu)

"So please tell us what your I understand you'd like to speak to a representative. But first, we need are you calling about a delivery? Alright. But first, I need more information to find you the right help.
So which of the following do you need help with?
You can say, status of a package I'm receiving, status of a package I sent, schedule a pickup, get a package from I need to understand the reason for your call."
Excerpt from a call with FedEx
Friday, April 26, 2024 2:04 PM

They may ask you to say or enter information

"Let me play you some more options. You can say, billing and payments, order supply now if your request is about a package that you're shipping to someone, press one now."
Excerpt from a call with FedEx
Thursday, April 4, 2024 12:48 PM

The first phone menu

"Welcome to FedEx. This call may be monitored or recorded for quality assurance. Tell me what I can help you with today. Sorry. I didn't get that. Please tell me what you're calling You're calling about a package being held at a FedEx location. Right? Sorry.
If you're calling about a package being held at a FedEx location, say yes or press one.
If not, say no or press two."
Excerpt from a call with FedEx
Monday, May 20, 2024 11:24 PM

What are the hours and when should I call?

FedEx operates the call center for this 800-463-3339 phone number 24 hours, 7 days. The short answer is that you should call on a Sunday. This observation and the following section are based on analysis of a sample set of 2,687 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FedEx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FedEx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call FedEx is Sunday. The most busy day to call is Monday, which averages 217% more phone calls by comparison. Again, this is based on a sample of 2,687 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Sunday. The longest wait in the queue on average occurs on Wednesday, which is 1495% longer than the minimum. As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Wed
Longest
Thu
Fri
Sat

The best time to call FedEx

In summation, the best day to call FedEx is Sunday. In this case, it's a no-brainer. Sunday is not only the least busy day for calling this FedEx number, but it is also the day with the shortest hold times.

Calling this FedEx Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 3, 2024

FedEx's 800-463-3339 phone number is designed to help customers with packages, although it can be used to get information. In order to get help from an actual person, you'll need to have a package to track. Otherwise, you'll be getting help from the automated system.

That's not a bad thing, given that the automated system is somewhat helpful. When I dialed, I was asked for the reason for my call, and I said that I wanted to know the shipping rates for a package.

The system told me that it could send me a link to FedEx's website with the information needed to answer my question. I said that was fine, and the system then asked me if it was my first time contacting FedEx for assistance. I said that it was, and the system said that in that case, I would need to confirm that I was willing to receive data from FedEx before it would send me a text.

I got the first message from FedEx asking me to approve communication from its virtual assistant, and I sent back "Yes" to confirm that I could receive messages. Following that, I received a follow-up message containing a link to FedEx's shipping rates on its website.

The site told me that I could choose from any of 12 box shapes and sizes if I wanted flat-rate shipping, or I could choose to have my shipping costs calculated based on the size of the package and the distance it was traveling. If I wanted to pay for custom sizing and distance, I could use a shipping calculator to see which was the better deal.

At that point, the system said I could go back to the main menu if I had another question, or I could choose to hang up if I'd received all the help I needed. I opted to end the call at that point.

Overall, I thought this was a strong experience. Having the automated system handle the questions that the website couldn't answer and having the ability to speak to someone if more specific help was needed helps make the process easier for all callers. If a caller doesn't have easy access to the internet, they can get a text with the information they need, or they can wait on the phone for a live person to help. This system ensures nobody gets left out and everyone can get assistance.

Based on the experience I had, I would absolutely use this number if I needed customer service.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call FedEx

If you have time to do a bit of reading before you call FedEx, we recommend you read over some of our problem-specific articles.

Is FedEx Forum accessible for individuals with disabilities?

Yes, FedEx Forum is accessible for individuals with disabilities. We have taken measures to ensure that everyone can enjoy our venue. The arena provides several amenities to accommodate those with disabilities, including accessible seating areas, wheelchair ramps, and elevators for easy access to all levels. Additionally, we have accessible restrooms throughout the facility. Our staff is trained to assist individuals with disabilities and can provide any necessary support during events. We also offer accessible parking spaces close to the venue entrance. To enhance the experience further, assistive listening devices are available upon request. At FedEx Forum, we strive to create an inclusive and accessible environment for all guests, ensuring that everyone can enjoy the events and facilities we offer.

Can I access my FedEx Office account online?

Yes, you can easily access your FedEx Office account online. By visiting the FedEx Office website, you can conveniently log in to your account using your username and password. Once logged in, you will have access to a variety of online services. This includes the ability to track your shipments, view and manage your printing orders, reorder previously placed print jobs, save and edit shipping addresses, and customize your print and marketing materials. Furthermore, you can explore additional features such as online printing, document creation, and digital file storage. With online access to your FedEx Office account, you can conveniently manage your printing and shipping needs from anywhere, anytime, making your experience more efficient and user-friendly.

What is the cost of shipping with FedEx?

The cost of shipping with FedEx varies depending on several factors, such as the destination, package dimensions, weight, and the speed of delivery. FedEx offers multiple services, including Express, Ground, and International shipping, each with its own pricing structure. To determine the exact cost for your shipment, you can use FedEx's online rate calculator. Simply input the origin, destination, package details, and preferred service, and the calculator will generate an accurate quote. Alternatively, you can contact FedEx customer support for personalized assistance. Keep in mind that additional charges may apply for special handling requirements or optional services. As FedEx's pricing is dynamic, it is recommended to regularly check their website for any updates or promotions.

Top FedEx customer service problems

Click the link above to get answers to just about any FedEx customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to FedEx, and their purpose. Are any of these similar to the reason you are trying to call?
Wrong package received: "I got a package that don't belong to me."
- From a call lasting 2m 56s , May 20, 2024 9:30 PM
Seeking human customer service: "Each a human being. Main menu, human being. Person. Human person. To a human being."
- From a call lasting 3m 39s , May 20, 2024 1:54 PM
Tracking package: "The package, more options for this shipment, speak to a person."
- From a call lasting 1m 55s , May 20, 2024 12:12 PM
Tracking package location: "I need help finding my medicine shipment without the tracking number."
- From a call lasting 1m 40s , May 18, 2024 6:37 PM
Lost package inquiry: "I'm calling about a lost package, I want to talk to a representative."
- From a call lasting 1m 31s , May 18, 2024 3:18 PM
Checking pickup status: "I'd like an update on the status of the pickup scheduled from my house."
- From a call lasting 6m 57s , May 17, 2024 7:56 PM
Missing package inquiry: "Trying to find a package that was supposed to have been delivered to my house."
- From a call lasting 2m 56s , May 15, 2024 8:26 PM
Redirect package to correct address: "I don't know how that happened, but can you redeliver it to the correct unit number?"
- From a call lasting 13m 22s , May 15, 2024 7:17 PM
Verifying FedEx email: "I'd like to see if this is a legitimate email that I've been receiving from FedEx."
- From a call lasting 3m 38s , May 15, 2024 12:38 PM
Delayed luggage delivery: "Overnight luggage is delayed, need it before Thursday for travel."
- From a call lasting 3m 38s , May 15, 2024 9:00 AM

More FedEx Customer Service Contacts

There are of course other ways to contact FedEx customer service besides the phone. Below we list the best ones, by medium.

FedEx Customer Service Live Chat

fedex.com - Technical Support
Click the link for online chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, FedEx provides this option.

FedEx Customer Service on X (formerly Twitter)

@FedexHelp - Customer Service
One of FedEx's Customer Service Reps. Can help track packages and other useful information
FedEx, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

FedEx Customer Service on Facebook / Messenger

Some customer service teams, like that of FedEx, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

FedEx Customer Help Desk / Web Support

fedex.com - Customer Service
Online customer service support
As a last, sometimes only, resort- FedEx customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's best phone number because 87,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Account Access, Delivery Problem, Missing Delivery, Track a Package, Refund a Charge and other customer service issues. The FedEx call center that you call into has employees from Maryland, Spain, India, Philippines and is open 24 hours, 7 days according to customers. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for FedEx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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