FedEx Phone Number

Calling FedEx customer service faster by GetHuman

800-463-3339
Customer service
Current Wait: 23 mins (13m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Missing DeliveryTrack a PackageDelivery ProblemAccount AccessRefund a ChargeA different issue
Get to a live person fastest: Press 0 then enter 0# for your tracking number

Reasons customers like you called recently

Package said was delivered didn't appear.
an hour ago
Trying to get information on procedure to ship firearms. A friend passed away and I am...
2 hours ago
My package, tracking number ************, is marked "delivered," but it is not at my ho...
2 hours ago
Checking on shipment status
2 hours ago
Request to pick up my package from fedex
2 hours ago
I have a shipment schedule for delivery today ******** by * pm according to my paperwor...
4 hours ago
On ********* your driver John Lacey ran into my parked vehicle while pulling into the p...
5 hours ago
need to pay bill but do not have full acct number our accountant just was let go and i...
6 hours ago
I tracked fed ex shipment coming to me n it stated delivered *.*.** @ **:** am, sig on...
9 hours ago
Package with Tracking * ************ is apparently being returned, but I do not know why.
13 hours ago
My package is going to the wrong state. Pls call me ASAP. Thanks. R.Foot...
14 hours ago
Package tracking says "Awaiting additional delivery information from recipient" not sur...
20 hours ago
Package still hasn’t arrived, can we pick up
a day ago
need to change delivery address
a day ago
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Phone number to dial
800-463-3339
Call-back available
YES
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
24 hours, 7 days
Best time to dial
8:05am
Navigate phone maze to a human
Press 0 then enter 0# for your tracking number
Average wait
Current wait
23
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone, chat, email, facebook, twitter, web
Quality of communication
84%
Quality of help
73%
Customer votes
3,050
Information last updated
Tue Jun 02 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's Best Phone Number because 87,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge and other customer service issues. The FedEx call center that you call into has employees from Maryland, Spain, India, Philippines and is open 24 hours, 7 days according to customers. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting FedEx - by phone or otherwise

While 800-463-3339 is FedEx's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other FedEx customers, is by calling their 800-622-1147 phone number for their Billing department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Technical Support. If you think this information is inaccurate or know of other ways to contact FedEx please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

FedEx Contact Info

Other Toll-free & Customer Numbers

Billing800-622-1147

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