FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.
People call FedEx for a number of reasons, including:
There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:
Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.
Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.
One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.
FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.
In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.
FedEx can also arrange to have a driver come and pick up an item at your home or office.
FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.
Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:
This is FedEx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FedEx agent. This phone number is FedEx's Best Phone Number because 87,216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-463-3339 include Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge and other customer service issues. The FedEx call center that you call into has employees from Maryland, Spain, India, Philippines and is open 24 hours, 7 days according to customers. In total, FedEx has 2 phone numbers. It's not always clear what is the best way to talk to FedEx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-463-3339 is FedEx's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other FedEx customers, is by calling their 800-622-1147 phone number for their Billing department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Technical Support. If you think this information is inaccurate or know of other ways to contact FedEx please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for FedEx.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.