FedEx Customer FAQ

Top Answers & How-to Guides

What is FedEx's Phone Number?

The question we are asked most often is about how to talk to FedEx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the FedEx delivery guarantee?

The FedEx delivery guarantee ensures that your package is delivered on time and in the condition promised. If your package is not delivered...
Ask any question you have about FedEx customer service, get an answer now.

Recent FedEx Customer Questions

How do I contact someone about delivery service complaint

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 12, 2024 8:41 PM

Missed delivery with no door tag

If you've missed a FedEx delivery and there's no door tag, it is possible that the courier decided to re-attempt delivery later or the next business day. Sometimes, if the package doesn't require a signature and it's safe, the courier might have decided to leave it in a secure area. If there was no safe place, FedEx may have chosen to take your package back to the local FedEx station. You can use the tracking number on the FedEx website to check the status of your package, which will give you more information about the delivery attempt.
Asked Apr 16, 2024 9:34 PM

no one is picking up my scheduled pickups with fedex

We're sorry to hear that you're experiencing issues with FedEx pickups. Scheduled pickups should occur during the pickup window you've selected. Delays sometimes occur due to unforeseen circumstances like traffic, weather conditions, or high package volume, but missed pickups are unusual. If your scheduled pickup has been missed, it's crucial to report this to FedEx directly as soon as possible. You can do this by calling FedEx customer service or reporting it through your online account. They may be able to arrange another pickup attempt. We apologize for any inconvenience caused.
Asked Apr 3, 2024 9:44 PM

Tracking says, attempted delivery, but nobody attempted delivery

This may occur when the driver was unable to access the delivery location due to reasons like a locked gate, inaccessible building, or unsafe conditions. FedEx usually leaves a door tag explaining why they couldn't deliver the package and what steps you can take. If there's no door tag, it's possible the driver couldn't leave one. Another scenario could be an error in the tracking system. FedEx generally attempts delivery again on the next business day, but you can also contact FedEx or arrange a pick-up at a local FedEx location to retrieve your package.
Asked Mar 21, 2024 10:19 PM

package delivered to wrong address

We're sorry to hear about your experience. If your package has been delivered to the wrong address, firstly, try checking around the delivery location. The package may have been left with a neighbor, or somewhere safe like a porch or garage. If you're still unable to locate it, contact FedEx Customer Service. They will conduct an investigation and attempt to recover the package. You'll need to provide them with your tracking number and delivery address. Remember, it's important to act quickly for the best chance of recovering your package.
Asked Mar 14, 2024 8:31 PM

Help me with my FedEx customer service issue

Delivery Assistance

How Do I Redirect My FedEx Delivery?

Whether you are the shipper and need to update a shipping address, or you are the recipient and don't want a package delivered to your...

How Do I Report a Delivery Problem to FedEx?

To report a delivery problem with FedEx, you will have to contact their customer service department. here's some helpful tips to assist...

How Do I Let FedEx Know About a Missing Delivery?

FedEx have an incredible package delivery track record. If you have a missing FedEx delivery, you should check if the package was left...

Contact Information

How Do I Contact a Local FedEx Office?

Contacting your local FedEx office is easy and you have plenty of options. You may contact them on the phone, through email, or by...

Package Tracking

How Do I Track a Package with FedEx?

To track a package with FedEx, you can use a tracking number, reference code, TCN, or door tag. You can contact the call center or...

Delivery Time

How long does it take to deliver a package with FedEx?

The delivery time for a package with FedEx largely depends on the service and destination. FedEx offers a range of delivery options...

Delivery Scheduling

Can I schedule a delivery time for my package?

Yes, customers have the option to schedule a delivery time for their package with FedEx. This service is available through FedEx Delivery...

Shipping Options

What are the different shipping options available with FedEx?

FedEx provides a range of shipping options tailored to meet diverse customer needs. The company offers various services designed to 1. FedEx Express: This service offers fast and time-definite delivery for urgent shipments worldwide, utilizing air transportation and a global network. 2. FedEx Ground: This option is suitable for less urgent packages within the United States, providing reliable ground delivery with a shorter transit time than traditional ground services. 3. FedEx SmartPost: This cost-effective solution combines FedEx's network with the U.S. Postal Service for the final delivery, making it ideal for lightweight and non-urgent residential shipments. 4. FedEx Freight: For larger and heavier shipments, FedEx Freight offers less-than-truckload (LTL) and full truckload (FTL) services, providing customizable options for businesses of all sizes. 5. FedEx International: This option caters to international shipments, offering a range of services for businesses looking to expand their reach globally. Customers can select the shipping option that best suits their requirements, ensuring their packages are delivered quickly, reliably, and efficiently....

Package Restrictions

What is the weight and size limit for packages shipped by FedEx?

The weight and size limits for packages shipped by FedEx vary depending on the service type and destination. For domestic shipments,...

International Shipping

Can I ship internationally with FedEx?

Yes, FedEx offers international shipping services. As a global transportation and logistics company, FedEx has an extensive network...

Shipping Costs

What is the cost of shipping with FedEx?

The cost of shipping with FedEx varies depending on several factors, such as the destination, package dimensions, weight, and the speed...

Delivery Guarantee

What is the FedEx delivery guarantee?

The FedEx delivery guarantee ensures that your package is delivered on time and in the condition promised. If your package is not delivered...
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