The question we are asked most often is about how to talk to FedEx customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To talk to a live agent at FedEx, use the link provided on this page for the most up-to-date contact information. This will help you reach a representative directly.
Asked Nov 21, 2024 10:20 PM
The address on my package that’s being delivered is wrong. How can I correct it
To correct the address on a package being delivered, you can request a delivery change through the FedEx tracking page or the FedEx Delivery Manager tool. You may be able to modify the address if the package is still in transit and hasn't been delivered yet. Please note that there may be restrictions or fees associated with making these changes.
Asked Oct 5, 2024 3:22 PM
How do I contact someone about delivery service complaint
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 12, 2024 8:41 PM
Missed delivery with no door tag
If you've missed a FedEx delivery and there's no door tag, it is possible that the courier decided to re-attempt delivery later or the next business day. Sometimes, if the package doesn't require a signature and it's safe, the courier might have decided to leave it in a secure area. If there was no safe place, FedEx may have chosen to take your package back to the local FedEx station. You can use the tracking number on the FedEx website to check the status of your package, which will give you more information about the delivery attempt.
Asked Apr 16, 2024 9:34 PM
no one is picking up my scheduled pickups with fedex
We're sorry to hear that you're experiencing issues with FedEx pickups. Scheduled pickups should occur during the pickup window you've selected. Delays sometimes occur due to unforeseen circumstances like traffic, weather conditions, or high package volume, but missed pickups are unusual. If your scheduled pickup has been missed, it's crucial to report this to FedEx directly as soon as possible. You can do this by calling FedEx customer service or reporting it through your online account. They may be able to arrange another pickup attempt. We apologize for any inconvenience caused.
FedEx provides a range of shipping options tailored to meet diverse customer needs. The company offers various services designed to
1. FedEx Express: This service offers fast and time-definite delivery for urgent shipments worldwide, utilizing air transportation and a global network.
2. FedEx Ground: This option is suitable for less urgent packages within the United States, providing reliable ground delivery with a shorter transit time than traditional ground services.
3. FedEx SmartPost: This cost-effective solution combines FedEx's network with the U.S. Postal Service for the final delivery, making it ideal for lightweight and non-urgent residential shipments.
4. FedEx Freight: For larger and heavier shipments, FedEx Freight offers less-than-truckload (LTL) and full truckload (FTL) services, providing customizable options for businesses of all sizes.
5. FedEx International: This option caters to international shipments, offering a range of services for businesses looking to expand their reach globally.
Customers can select the shipping option that best suits their requirements, ensuring their packages are delivered quickly, reliably, and efficiently....
We look to the FedEx issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.