UPS Customer FAQ

To seek compensation for damages caused by a UPS delivery, you should file a claim with UPS. This generally involves providing details about the incident, including the police report, photographs of the damage, and any other relevant information. Ensure you document all communications for your records. The UPS claims process will guide you through the necessary steps to address your situation.

If you notice that your package is being sent to the wrong address, you can request an address correction through the UPS My Choice® service. If the package is already out for delivery, you may need to contact UPS customer service for assistance in redirecting it.

We understand that you need to talk to a UPS representative directly. The best way to reach out would be via the contact details provided on this page. Using the link to the most up-to-date contact information provided here, you'll find phone numbers and other means to reach customer service representatives who will be happy to assist you with your queries or concerns. Please make sure to have your tracking or InfoNotice number handy if it's concerning a package, to make the process quicker.

If you receive an email alert from UPS stating that your package cannot be delivered due to an incomplete address, it means that some crucial information is missing from the delivery address. To resolve this, please heed the instructions provided in the email. You may be advised to contact UPS directly or to provide the missing information through an online portal. Please do so promptly to prevent further delays in your delivery. If you have already provided a complete and accurate address, we suggest double-checking the information to ensure no errors have been made.

To get UPS return package authorization, you first need to contact the company or seller you purchased the item from. They will typically provide a Return Merchandise Authorization (RMA) or return label. This may be sent to you via email or it may be included within your initial package. If they use UPS for returns, the return label will allow you to send the package back via UPS. If you're given an RMA number, include it with your return shipment. Next, you can drop off your return package at a UPS store, a UPS drop box, or schedule a UPS pickup. If none of these options are offered, the company or seller should provide specific return instructions.