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UPS Customer FAQ

Top Answers & How-to Guides

What is UPS's Phone Number?

The question we are asked most often is about how to talk to UPS customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is signature required for UPS deliveries?

Yes, a signature is typically required for UPS deliveries. However, there are some exceptions to this requirement. UPS may deliver...
Ask any question you have about UPS customer service, get an answer now.

Recent UPS Customer Questions

Got email saying pkg at warehouse can’t be delivered due to incomplete address

If you receive an email alert from UPS stating that your package cannot be delivered due to an incomplete address, it means that some crucial information is missing from the delivery address. To resolve this, please heed the instructions provided in the email. You may be advised to contact UPS directly or to provide the missing information through an online portal. Please do so promptly to prevent further delays in your delivery. If you have already provided a complete and accurate address, we suggest double-checking the information to ensure no errors have been made.
Asked Jun 6, 2024 7:12 PM

How do I get UPS return package company authorization

To get UPS return package authorization, you first need to contact the company or seller you purchased the item from. They will typically provide a Return Merchandise Authorization (RMA) or return label. This may be sent to you via email or it may be included within your initial package. If they use UPS for returns, the return label will allow you to send the package back via UPS. If you're given an RMA number, include it with your return shipment. Next, you can drop off your return package at a UPS store, a UPS drop box, or schedule a UPS pickup. If none of these options are offered, the company or seller should provide specific return instructions.
Asked May 30, 2024 7:18 PM

How can I track this Amazon return: DkQqKwsvRRMA?

Unfortunately, we cannot directly help you track an Amazon return as it's not within our scope. However, if Amazon has provided you with a UPS tracking number, you can go to the UPS official website and enter your tracking number in the tracking option. It will then provide you with the current status and location of your package. Make sure you have the correct and complete UPS tracking number. If Amazon provided a different carrier’s tracking number, you should track your return through that specific carrier.
Asked Apr 19, 2024 11:57 PM

The online shipment tracker has not updated. The shipper said they gave the package on Tuesday.

Sometimes, tracking updates may be delayed due to various reasons, such as issues in scanning the package at different checkpoints or inconsistent network availability. Don't worry though, if the shipper has already sent the package, it is most likely on its way to you. It might be that the status updates have not yet been reflected in the online tracking system. In the meantime, continue and try to regularly check the tracking status online, the updates should be made available as soon as possible.
Asked Apr 19, 2024 6:26 PM

I received email notification that a package is on the way to me in their system. I want to find out who this is from. Where is this package coming from?

Typically, UPS tracking information only provides details regarding the package location and estimated delivery time. The shipper's information is not usually disclosed. If you've received an email from UPS, it likely means that a package is headed your way, but the sender's information is usually kept private unless the sender decided to include their details in any email or tracking notifications. If you're unsure who the package is from, you may have to wait until it arrives to determine who sent it.
Asked Apr 19, 2024 3:49 PM

Help me with my UPS customer service issue

Tracking Packages

How Do I Track My UPS Package?

You can track your UPS shipment online through their website very eassily with these helpful tips.

Changing Shipping Address

How Do I Change a UPS Shipping Address?

If you sent your package with UPS, the good news is you're able to change the shipping address even when the package is in transit....

Reporting Missing Delivery

How Do I Let UPS Know About My Missing Delivery?

If your UPS delivery does not arrive in time it can be a huge inconvenience. However, you can replace the missing package or get a...

Missing Delivered Package

What Do I Do If My UPS Package Says "Delivered" but I Don't Have It?

If your UPS package status is 'delivered' buy you don t have, these helpful tips can assist you with contacting UPS for assistance....

Modifying/Cancelling Pickup

Can I modify or cancel a UPS pickup request?

Yes, customers can modify or cancel a scheduled UPS pickup request. To do so, they need to access their UPS account and navigate to...

Shipping Services

What are the different shipping services offered by UPS?

UPS offers a variety of shipping services tailored to meet the diverse needs of customers. These services include UPS Ground, a cost-effective...

Weight & Size Restrictions

What are the weight and size restrictions for UPS shipments?

UPS has specific weight and size restrictions for shipments to ensure safe and efficient delivery. For domestic shipments within the...

International Shipping

Can I ship internationally with UPS?

Yes, you can ship internationally with UPS. UPS offers a wide range of international shipping services to over 220 countries and territories...

What documents are required for international shipping?

To ensure a smooth international shipping process, certain documents are typically needed. Depending on the destination country and...

Packaging Materials

Does UPS provide packaging materials?

Yes, UPS offers a wide range of packaging materials to ensure the safe transportation of shipments. Whether you need boxes, envelopes,...

Delivery Time Frame

What is the UPS delivery time frame for different shipping services?

UPS offers a range of shipping services to accommodate varying delivery time frames. For domestic shipments within the United States,...

Specific Delivery Time

Can I schedule a specific delivery time with UPS?

Yes, UPS offers various delivery options for customers to manage their packages. However, scheduling a specific delivery time is not...

Damaged Package

What happens if my package is damaged during transit?

If your package sustains damage during transit with UPS, the first step is to contact the sender. The sender will initiate a claim...

Signature Requirement

Is signature required for UPS deliveries?

Yes, a signature is typically required for UPS deliveries. However, there are some exceptions to this requirement. UPS may deliver...
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