What Do I Do If My UPS Package Says Delivered but I Don't Have It?
In a nutshell: UPS operates a reliable delivery system but issues like premature updates, misdeliveries, or theft can still occur. If your package goes missing, track it online, check for delivery
Introduction
UPS, one of the world's largest shipping companies, operates a complex and efficient delivery system that ensures millions of packages reach their destinations daily. Despite its reliability, issues such as premature delivery status updates, misdeliveries, or even package theft can occur. Sometimes, a package may be marked as "Delivered" even though it hasn’t arrived, due to scanning errors or drivers leaving it in an unexpected location. In this guide, we’ll walk you through a step-by-step process to help you track down your missing package and file a claim if necessary.
Visit the UPS Website
Go to the UPS website using a web browser on your computer or mobile device.
Log into Your UPS Account
Log in by clicking on the 'Sign In' button at the top right of the page.
Check the UPS Tracking Status
If you don’t have an account, you can still track a package by entering the tracking number directly on the homepage.
Look for a UPS Delivery Notice
UPS drivers sometimes leave a notice if they attempted delivery but couldn’t complete it. This notice will provide details on whether the driver will reattempt delivery.
Contact UPS Customer Service
If you still can’t locate your package, reach out to UPS customer service, using the live chat option available on the support page.
File a Claim
If UPS confirms the package is lost, file a claim within 60 days. Go to the Claims Process page, submit package details (tracking number, date, and contents), upload supporting documents like a purchase receipt, and monitor claim status via your UPS dashboard.
Request a Refund or Replacement
If UPS determines your package is lost and approves your claim, you may receive a refund if the package was insured. If you ordered from a retailer, contact them for a replacement or refund. If denied, you can appeal with additional evidence.
Conclusion
A missing UPS package can be stressful, but these steps will improve your chances of recovering it. Start by checking the tracking status, looking around your property, and asking neighbors. If it’s still missing, contact UPS for assistance and file a claim if necessary. In cases where UPS cannot recover the package, request a refund or replacement from the seller. Taking proactive steps can help ensure a smoother resolution and prevent future delivery issues. Next time, consider signing up for UPS My Choice® to receive delivery alerts and secure drop-off options to minimize the risk of missing packages.
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